Account Specialist

Sentry

Account Specialist managing relationships with customers and internal partners at Sentry. Involves servicing accounts and collaborating with various teams.

Posted 7/21/2026full-timeDavenport • Iowa, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Commercial Lines insurance, including underwriting guidelines and customer service, while effectively managing relationships with producers, customers, and internal teams. Proficient in handling service-related tasks and maintaining composure in a fast-paced environment.

Highest-signal resume keywords

Property & Casualty LicenseCommercial Lines Insurance ExperienceCustomer Service SkillsRelationship BuildingStrong PC Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial Lines Products KnowledgeUnderwriting Guidelines InterpretationApplication CreationPolicy Changes ManagementQuote GenerationBilling ManagementAudit Execution

Soft Skills

Relationship BuildingComposureTime ManagementIndependent WorkProblem Solving

Tools & Technologies

Software Applications

Certifications & Qualifications

Property & Casualty License

Industry Keywords

InsuranceUnderwritingCustomer ServiceService-Related ItemsCommercial Insurance Concepts

About the role

Key responsibilities & impact

Serve as primary point of contact and resource for designated producer(s), customers, and/or agents within the territory.
Act as a relationship builder by using a combination of soft skills to connect with internal teams, customers and agents
Partner with producers to service existing book and identify opportunities for partner placement agency (Parker Stevens Agency or Hortica Brokerage)
Make detailed decisions and understand business risks and consequences of them
Serve as primary point of contact and owner of all service-related items, such as incoming customer calls, emails, and faxes regarding service needs, changes, questions, and problems
Provide proactive service needs to ensure completion, including quotes, renewals, policy changes, urgent recommendations, billing, and audits
Create new and renewal applications to smaller businesses
Act as a relationship builder and liaison between sales producer, underwriting, other internal departments, and/or customers or agents in gathering of underwriting requirements and customer documents/signatures

Requirements

What you’ll need

Associate degree or equivalent work experience
2+ years of related work experience
Property & Casualty License required; if not currently licensed, must obtain within 120 days of hire
Prior Commercial Lines insurance experience desired with knowledge of Commercial Lines products and/or underwriting guidelines
Ability to interpret and apply internal practices, commercial insurance concepts and underwriting guidelines
Ability to work independently and manage individual time among competing priorities
Ability to travel on a limited basis to attend team meetings and/or to meet prospects or current customers
Strong PC skills and ability to quickly learn a variety of software applications
Composure, strong customer service skills, and ability to build and maintain relationships is key
Ability to balance multiple priorities in a fast-paced work environment and work independently with little direction

Benefits

Comp & perks

flexibility through a scheduled Hybrid work model
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program