Customer Support Associate

TTEC

Insurance Customer Support Associate working remotely at TTEC, helping brokers with healthcare insurance queries and issues in a supportive team environment.

Posted 7/23/2026full-timeRemote • Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to identify and resolve complex issues related to healthcare insurance benefits, claims, and billing processes. Proficient in using technology for effective communication and support.

Highest-signal resume keywords

Customer Service ExperienceProblem SolvingHealthcare Insurance KnowledgeComputer ProficiencyConcierge Level Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

IOS DeviceAndroid DeviceUSB Wired HeadsetHigh Speed Internet

Industry Keywords

Healthcare InsuranceBroker SupportClaims ProcessEnrollment ProcessBilling Process

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Requirements

What you’ll need

1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
High speed internet (> 15 mbps)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Recommend a USB wired headset (Bluetooth headsets are not suitable)

Benefits

Comp & perks

Base wage starting at $17 per hour plus performance bonus opportunities
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives