Customer Service Advocate

Medical Murray

Customer Service Advocate mastering customer communications and order management for a medical device company. Ensuring quality and accuracy in customer relationship processes and deliveries.

Posted 7/16/2026full-timeLake Zurich • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing customer inquiries and maintaining accurate records. Proficient in ERP systems and Microsoft Office Suite, with a focus on detail-oriented order processing and problem-solving.

Highest-signal resume keywords

Customer Service ExperienceERP System ProficiencyMicrosoft Office Suite ProficiencyStrong Analytical SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryBOM MaintenanceQuality Management System ComplianceCustomer Requirement ReviewsWork Order Release

Soft Skills

Strong Listening SkillsAttention to DetailProblem-Solving SkillsAdaptabilityPositive Attitude

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer-Facing RoleBusiness-to-BusinessManufacturing Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support and comply with the Quality Management System, including all applicable SOPs within the Training Matrix
Serve as a primary point of contact for customers via phone, email, and in person
Respond promptly, professionally, and accurately to customer inquiries and requests
Identify and assess customer needs to deliver timely, effective solutions and ensure satisfaction
Build and maintain strong, trusted relationships with customer accounts through open and proactive communication
Process customer orders and requests accurately in the ERP system in accordance with established procedures
Ensure Customer Requirement Reviews are completed and provide formal order acknowledgments to customers
Coordinate with operations and production teams to obtain accurate delivery dates and communicate them to customers
Release work orders to production in support of internal and external customer orders
Handle customer complaints or dissatisfaction with professionalism; resolve issues or escalate appropriately and follow through to closure
Maintain detailed and accurate records of customer interactions, transactions, and documentation
Answer incoming calls and route inquiries as needed to meet internal and external expectations
Support other administrative or customer-related activities as required

Requirements

What you’ll need

1–2 years of experience in a customer-facing role, preferably in a business-to-business or manufacturing environment
High School Diploma or equivalent required
Experience with ERP systems for order entry; experience creating or maintaining BOMs is a plus
Proficiency in Microsoft Office Suite
Strong listening skills with the ability to understand and clarify customer needs
High attention to detail and accuracy in all work performed
Strong analytical and problem-solving skills with a flexible, adaptable working style
Excellent written, verbal, and interpersonal communication skills with a positive, “can-do” attitude
Reliable, punctual, and committed to delivering high-quality work
Ability to manage multiple tasks and priorities on a daily, weekly, or monthly basis

Benefits

Comp & perks

medical (BCBS) and dental coverage
company-paid vision and life insurance
short- and long-term disability
HSA-eligible plans
a 401(k) Safe Harbor retirement plan
18 days of PTO
TeleDoc access
identity protection
tuition reimbursement
voluntary life insurance
paid time off for community volunteering