Medical Murray

Customer Support

• Support and comply with the Quality Management System, including all applicable SOPs within the Training Matrix
• Serve as a primary point of contact for customers via phone, email, and in person
• Respond promptly, professionally, and accurately to customer inquiries and requests
• Identify and assess customer needs to deliver timely, effective solutions and ensure satisfaction
• Build and maintain strong, trusted relationships with customer accounts through open and proactive communication
• Process customer orders and requests accurately in the ERP system in accordance with established procedures
• Ensure Customer Requirement Reviews are completed and provide formal order acknowledgments to customers
• Coordinate with operations and production teams to obtain accurate delivery dates and communicate them to customers
• Release work orders to production in support of internal and external customer orders
• Handle customer complaints or dissatisfaction with professionalism; resolve issues or escalate appropriately and follow through to closure
• Maintain detailed and accurate records of customer interactions, transactions, and documentation
• Answer incoming calls and route inquiries as needed to meet internal and external expectations
• Support other administrative or customer-related activities as required

Customer Service Advocate

Full-stack Engineer

• Lead the design and development of disposable medical devices from concept through commercialization
• Design catheter-based delivery systems and other disposable devices using SolidWorks and rapid prototyping techniques
• Build and evaluate prototypes in a laboratory environment
• Develop innovative solutions across various therapeutic areas including cardiology, neurology, and urology
• Serve as the technical lead for development projects, ensuring objectives, timelines, and customer expectations are achieved
• Communicate project status, risks, and technical updates to customers and internal stakeholders
• Develop project schedules, resource plans, budgets, and technical strategies
• Mentor and guide engineers and technical team members throughout project execution
• Drive technical decision-making across the entire product lifecycle
• Develop feasibility, reliability, verification, and validation test plans
• Manage and support verification and validation activities, documentation, and reporting
• Develop pilot and manufacturing processes, equipment, and procedures
• Review manufacturing document changes for impact on design intent

Senior R&D Engineer

Engineer

• Develop and engineer disposable medical devices from concept through commercialization.
• Design catheter-based delivery systems and other disposable medical devices using SolidWorks.
• Build, evaluate, and refine prototypes in a laboratory environment.
• Support product and process development activities for catheters and related disposable products.
• Lead design modifications and improvements to existing product lines.
• Lead development projects while managing timelines, technical deliverables, and project objectives.
• Communicate project status, risks, and technical updates to customers and internal stakeholders.
• Support project planning activities including schedules, resources, and budgets.
• Participate in project quotations and feasibility assessments.
• Drive projects forward through development phases while meeting customer expectations.
• Demonstrate leadership by sharing technical expertise and mentoring team members when appropriate.
• Develop feasibility, reliability, verification, and validation testing plans.
• Create and support in-vitro and in-vivo test methods and models.
• Manage and support verification and validation activities, documentation, and reporting.
• Assist with risk management activities including FMEA development and maintenance.
• Analyze test data and provide recommendations to support design decisions.
• Develop pilot and manufacturing equipment, processes, and procedures.
• Assess manufacturing feasibility and support process validations and time studies.
• Collaborate with Manufacturing Engineering to ensure successful technology transfer.
• Support manufacturing operations until projects are fully transitioned into production.
• Review manufacturing document changes for potential impact on design intent.
• Support acquisition, setup, installation, and qualification of new equipment.
• Create preventive maintenance procedures as required.
• Assist with equipment maintenance, troubleshooting, and escalation activities.
• Support equipment requalification and return-to-service activities.
• Collaborate with suppliers and vendors to source materials, components, and processing solutions.
• Follow all applicable Quality System requirements and Standard Operating Procedures.
• Prepare and maintain design control documentation including project plans, design inputs, design outputs, test protocols, reports, risk analyses, and drawings.
• Complete required project phase deliverables and documentation.
• Support customer complaint investigations and resolution activities.
• Ensure compliance with regulatory, customer, and internal quality requirements.

Engineer II, DEV

• Support Product Development Projects
• Partner with internal development teams and customers to ensure product designs are manufacturable, scalable, and aligned with quality requirements.
• Provide Design for Manufacturability (DFM) recommendations during product development to improve efficiency and reduce risk.
• Evaluate manufacturing concepts and recommend process solutions that support project objectives.
• Develop and Validate Manufacturing Processes
• Design, develop, document, and optimize assembly processes for new medical device products.
• Establish process parameters, control plans, and risk assessments to support robust manufacturing operations.
• Support process validation activities and ensure processes consistently meet quality, yield, and efficiency targets.
• Utilize statistical methods and data analysis tools to evaluate process performance.
• Design Fixtures, Tooling, and Equipment
• Design and implement fixtures, tooling, and manufacturing equipment to support assembly and production requirements.
• Collaborate with vendors and suppliers to source, develop, or customize manufacturing equipment.
• Support equipment qualification and implementation activities.
• Lead Technology Transfer Activities
• Facilitate the transfer of products and processes from development into production.
• Develop manufacturing documentation including work instructions, process specifications, and training materials.
• Support production teams through process qualification, training, and troubleshooting activities.
• Collaborate Across Functions
• Serve as a technical liaison between Product Development, Manufacturing, Quality, Regulatory, and Operations teams.
• Participate in customer meetings and provide updates regarding manufacturing readiness and process development progress.
• Support project timelines and ensure manufacturing considerations are integrated into development milestones.
• Drive Continuous Improvement
• Identify opportunities to improve manufacturing efficiency, product quality, and process capability.
• Apply Lean Manufacturing and Six Sigma principles to reduce waste and improve process performance.
• Lead root cause investigations and implement corrective and preventive actions as needed.

R&D Process Engineer II

Product Manager

• Be the Voice of Operational Clarity to Customers
• Attend internal production reviews and gather performance data including On-Time Delivery, NCR status, schedule risks, and change notifications
• Organize and communicate updates to customers in a timely, accurate, and professional manner aligned with company messaging and business interests
• Schedule and lead recurring customer touchpoints, preparing materials using data provided by Operations
• Document customer feedback and route requests to the VP of Operations for prioritization and response
• Communicate capacity, delivery metrics, demand forecasts, and production changes requiring cross-functional leadership engagement
• Escalate production and quality issues to the VP of Operations and communicate resolution status to customers as directed
• Align Cross-Functional Execution
• Serve as the primary liaison between Project Management, Production, Quality, Regulatory, Engineering, and Supply Chain
• Translate customer and business requirements into manufacturing plans through structured communication
• Coordinate with Supply Chain to ensure material readiness and resolve constraints affecting production
• Support and track engineering change orders (ECOs) and product changes; relay updates to customers as directed by leadership
• Communicate customer observations related to product quality and manufacturability; route improvement opportunities appropriately
• Drive Production Readiness & Performance Visibility
• Support production readiness efforts for New Product Introduction (NPI), including coordination of documentation, tooling, and training status updates
• Monitor and analyze production performance metrics such as yield, throughput, First Pass Yield, quality trends, and delivery timelines
• Support dashboard development for Senior Leadership by gathering, formatting, and reporting key metrics
• Maintain and update product documentation including DMRs, BOMs, and work instructions in collaboration with Quality and Engineering
• Participate in internal and external audits supporting FDA (21 CFR Part 820), ISO 13485, and other regulatory requirements
• Operate Within a Quality-Driven System
• Follow the Quality System and all applicable SOPs included in the Training Matrix
• Maintain documentation accuracy and ensure regulatory compliance in all communications and reporting