Customer Onboarding and Support Executive

Let's Do This

Onboarding & Support Executive facilitating world-class experiences on the Let’s Do This platform. Focused on operational execution excellence during onboarding and event management.

Posted 7/16/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support and event management, with a strong focus on troubleshooting, communication, and process improvement. Proficient in utilizing support and project management tools to enhance organizer experiences and operational efficiency.

Highest-signal resume keywords

Operational SupportEvent ManagementTroubleshootingProject Management ToolingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEvent Build ManagementRegistration Settings ConfigurationTicketing ManagementOperational PlanningDocumentation ImprovementPattern IdentificationScalable Solutions Development

Soft Skills

Strong CommunicationOrganizational SkillsCalm Under PressureCuriosity About AI and AutomationPrioritization

Tools & Technologies

IntercomNotionAsana

Industry Keywords

SaaSEvent OrganizersSupport RequestsOperational ChecklistsRace-Day Preparation

About the role

Key responsibilities & impact

Act as the primary operational contact and product expert for Event Organizers
Manage support requests from initial investigation through to resolution
Troubleshoot platform and workflow issues independently wherever possible
Help organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflows
Provide hands-on support during critical build, launch, and live event phases
Clearly communicate issues, workarounds, and next steps to organizers
Log, triage, and escalate bugs effectively while keeping organizers informed
Maintain high standards of responsiveness and follow-through, especially during busy periods
Support organizers with race-day preparation and operational planning
Help create and execute event runbooks and operational checklists
Travel to selected events to provide on-the-ground support when required
Troubleshoot issues calmly and effectively in high-pressure environments
Help train organizers, staff, or volunteers on workflows and tooling where needed
Identify recurring issues, friction points, and inefficiencies across the support function
Help improve documentation, templates, and self-serve resources for organizers
Contribute ideas that reduce repetitive support work and improve organizer self-sufficiency
Share organizer feedback and operational insights with Product, Engineering, and internal teams
Partner with Account Managers to ensure organizers are operationally set up for success
Work collaboratively with Product, Engineering, Design, and Operations teams
Keep stakeholders informed and aligned across concurrent organizer issues and projects

Requirements

What you’ll need

3–5 years in support or operations roles, ideally in SaaS
Strong communication and organizational skills
Experience with support and project management tooling (Intercom, Notion, Asana, or similar)
Curious about AI and automation
Exceptional ability to prioritize, context-switch, and manage high volumes of work without losing quality
Strong instinct for identifying patterns and turning one-off fixes into scalable solutions
Willing to work weekends when required for events (expect a minimum of 5 per year)

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities
Paid time off