Bilingual, Portuguese B2B Customer Support Representative

Keeper Security, Inc.

Bilingual (Portuguese) Customer Support Representative assisting B2B clients with technical support. Joining Keeper Security, a cybersecurity company, to enhance customer experience.

Posted 7/21/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B customer support with a strong focus on communication and professionalism. Proficient in managing customer inquiries and collaborating with teams to ensure high-quality service delivery.

Highest-signal resume keywords

B2B Customer SupportTechnical Support ExperienceFluent in Portuguese and EnglishExcellent Communication SkillsGoogle Docs and MS-Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B Customer SupportTechnical SupportGoogle DocsMS-Office Tools

Soft Skills

Excellent CommunicationPresentation SkillsProfessionalismTeam CollaborationIndependence

Industry Keywords

Customer ServiceFast-Paced EnvironmentClient ConcernsEscalation Procedures

About the role

Key responsibilities & impact

Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
Know when to escalate more in-depth issues to the Tier 2 team
Provide excellent B2B customer service and top-notch support
Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

What you’ll need

1+ years of experience in a technical B2B (business to business) support role
Experience with Google Docs and MS-office tools
Excellent communication and presentation skills, both written and verbal
Ability to work independently and as part of a team in a fast-paced, high-growth environment
Proven history of maintaining a high level of professionalism with customers
Fluent in Portuguese and English in both written and verbal skills.

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses