Customer Support

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
• Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
• Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
• Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
• Initiate return of goods where applicable
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
• Initiate the request for credit and debit notes in collaboration with the finance function
• Support the disputed invoices process in collaboration with finance and credit collection
• Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
• Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
• Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers
• To keep all OHSE and hygiene standards given by Amcor and local legislation
• Other duties as assigned.

Customer Service Representative

• Support Sales and Commercial Operations with quotations, order processing and customer communication.
• Maintain and govern master data (customers, products, prices, discounts, commercial conditions) in ERP/CRM systems (e.g., SAP).
• Draft, review and manage commercial contracts, framework agreements and amendments; ensure correct documentation and version control.
• Verify contractual compliance and monitor adherence to agreed commercial terms and pricing.
• Execute intercompany reconciliations and coordinate corrective actions with Finance/Accounting teams.
• Review and approve invoices, credit notes and commercial adjustments in line with contracts and internal controls.
• Produce and maintain regular commercial reports (master data quality, open items, deviations, contract KPIs).
• Collaborate closely with Legal, Finance, Supply Chain and Sales to resolve commercial issues and support escalations.
• Contribute to system implementations, data migration and process improvement projects to increase efficiency and data integrity.
• Document processes, maintain workflows and support training for stakeholders on commercial and master data topics.

Sales and Commercial Support Specialist

Sales & Commercial Support Specialist

• Serve as lead in coordination & communication between the customer, sales, services & engineering teams.
• Build and maintain positive & respectful relationships
• Manage the customer experience with recurring meetings to supervise related activities and outcomes
• Construct clear plans of action and drive clear demarcation of ownership and accountability
• Reliably and clearly communicate at all levels, from field engineers through to back-office technical staff and C level executives
• Engage and manage the post-sales relationship with the customers
• Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
• Work on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
• Responsible for incident ownership, managing all high and critical incidents
• Incident and escalation management, provide remote operational support and remediation
• Logistics support on RMAs
• Manage Installed Base and Entitlement
• Coordinate End-to-End with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments
• Prepare and conduct monthly and quarterly business reviews with end customer and internal stakeholders
• Extract, handle and analyze information and data related to the main indicators of the support and after-sales process, building reports to be presented to different audiences at operational and executive levels
• Analyze trends for further discussion, define actions to address issues & concerns
• Support business partners and resellers in post-sales activities
• Develop, communicate and update account strategies with the sales account team, customer service team and the customer
• Ensure customer satisfaction through appropriate setting of customer expectations and high quality and timely service delivery.

Service Manager, Customer Success Manager

• You will actively help build the Customer Care function, optimize processes and ensure our community has the best possible experience with our brand
• You handle customer inquiries across channels: email, chat and the Help Center, ensuring each request is answered quickly and with a solution-oriented approach
• You take ownership of the complaints process: you analyze patterns, identify weaknesses and implement concrete improvements
• You monitor order management from order verification to shipping status and intervene proactively before issues escalate
• You create and maintain regular reports, derive concrete actions from them and make successes and optimization potentials transparent
• You continuously develop Customer Care workflows and processes with the goal of measurably increasing efficiency and customer satisfaction

Customer Care Manager – Customer Service

• Omnichannel support: First point of contact via phone, email and live chat
• Comprehensive service: Handling tracking inquiries and complaints with flexibility
• Cross-functional liaison: Communicating with suppliers and internal departments
• Structured data entry: Order processing and system maintenance

Customer Service Representative, Customer Service Agent – German & French

• Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce - und SaaS-Bereich verstehst und passende Lösungen ableitest
• Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen
• Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln
• Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie

Kundenbetreuung, Buchhaltung – Steuerfachangestellter / Fachwirt

• You provide written support to our customers via email, responding to their inquiries quickly, politely, and with a solution-oriented approach.
• You are responsible for smooth operational processes, e.g., customer switches or inquiries about invoices and tariffs.
• You are responsible for smooth operational processes, e.g., supplier changes or questions about invoices and tariffs, as well as operational back-office processes in contract management.
• You find pragmatic and sustainable solutions in dispute cases — applying tact and efficiency.
• You resolve complex cases directly with other electricity suppliers, grid operators, or metering point operators.
• You have an understanding of energy-sector topics (e.g., market communication, EDIFACT).
• You work independently, contribute ideas for process improvements, and help to further improve our service quality.

Customer Support Specialist

• Develop the Customer Care Center into a strong second-level organization for complex, solution-intensive customer issues
• Redesign the handover from a strong First Level to the Second Level, consistently from the customers' perspective
• Define the strategic direction of the unit
• Ensure customer focus, quality, and performance in day-to-day operations
• Develop and establish clear management and control frameworks, transparent KPIs, and efficient personnel deployment planning
• Continuously evolve the organization
• Lead a senior team and foster a culture of ownership, solution-orientation, and collaboration
• Close collaboration with internal stakeholders and external service providers

Head of Customer Care

• Ticket-Bearbeitung: Du bearbeitest eigenständig Kundenanfragen rund um Bestellungen, Lieferungen und Retouren über unser Ticket-Managementsystem.
• Zahlungsfälle: Du klärst Zahlungsfälle über PayPal, Klarna und Shopify Payments.
• Bewertungs-Pflege: Du pflegst und beantwortest Kundenbewertungen auf Plattformen wie TrustPilot.
• Eskalations-Übergabe: Du übergibst komplexe Fälle strukturiert an den Customer Service Lead.

Customer Support Werkstudent

• General customer service via phone and email
• Organization of transports using our proprietary shipping software
• Contact with carriers in the courier, express, and parcel (CEP/KEP) sector as well as overnight, on-board courier, and direct delivery services
• Checking and booking of incoming invoices
• Preparation of customer billing including complaint handling
• Price calculations for ad-hoc requests
• Preparation of shipping documents

Customer Service Specialist, Parcel

• Anwenderberatung — Du unterstützt Mitarbeitende aus Kommunalverwaltungen und öffentlichen Einrichtungen bei der Nutzung der Infoma‑Module im Finanzwesen und bist ihre erste Anlaufstelle
• Analyse & Fallaufnahme — Du prüfst eingehende Anliegen, priorisierst sie nach fachlicher Relevanz und dokumentierst alle Informationen strukturiert im Ticketsystem
• Remote‑Support — Du löst typische Fragestellungen direkt per Ferndiagnose und unterstützt Anwender:innen sicher bei der Umsetzung im Verwaltungsalltag
• Koordination mit dem 2nd Level — Bei komplexeren Fällen bereitest du alle relevanten Daten für die Weiterbearbeitung im nächsten Supportlevel auf
• Fachliche Weiterentwicklung — Du nutzt unser breites Schulungs‑ und Zertifizierungsangebot, um dein Wissen zu ERP‑Prozessen im öffentlichen Sektor kontinuierlich auszubauen

Mitarbeiter – Support Finanzsoftware, ERP – öffentlicher Sektor

• Manage inbound voice, chat, and email support during your shift
• Own cases end-to-end - triage, follow-up, and clear handover
• Partner with Technical Support on complex issues and escalations
• Cover evening and weekend shifts in a rotating schedule, planned weeks ahead

Working Student – Customer Support

• Handle customer support queries via calls, chat, and emails
• Gain insights about customers’ needs through interactions and channel these back to product team
• Continuously innovate and optimize internal processes with the team
• Support team on topics such as shift management or technical leadership
• Work on projects to improve the support experience

Senior Customer Support Specialist – German / English

• Independently respond to and process customer inquiries
• Ensure customer-focused, efficient, and timely order processing
• Support the administration of the customer service tools in use
• Collaborate with various departments to improve customer satisfaction

• Du koordinierst und verwaltest unsere Deal-Pipeline in HubSpot
• Du unterstützt bei der Terminplanung, -vorbereitung und -koordination für Kundentermine (online & telefonisch)
• Du bereitest Vertriebsunterlagen und Präsentationen vor (Vorlagen vorhanden)
• Du sorgst für den reibungslosen Ablauf im Backoffice – von CRM-Pflege bis zur Angebotserstellung
• Du betreust unsere Bestandskunden organisatorisch und unterstützt bei Onboardings & Nachfragen
• Du arbeitest eng mit Geschäftsführung, Support und Produktteam zusammen

Mitarbeiter Vertriebsinnendienst, Kundenbetreuung – Automotive

• Support the Customer Care team with complex questions related to electricity contracts and energy solutions
• Deliver specialist trainings and knowledge sessions to strengthen the expertise of our service teams and external partners
• Analyze customer inquiries and relevant KPIs, identify trends and derive improvement measures
• Continuously develop our knowledge base and service processes to ensure efficient, high-quality handling of requests
• Collaborate closely with Customer Care, Sales, Training, Quality & Performance and other departments to ensure effective knowledge transfer

Customer Care Specialist – Electricity Contracts

• You answer emails and inquiries from our users — clearly, quickly and solution-oriented.
• You work actively in the Admin Center.
• You identify where bookings get stuck, where users drop out and where follow-up is required.
• You reach out, understand why something is stalling and drive bookings to completion.
• You spot patterns that others overlook.
• You document those findings and pass the insights directly to the product and marketing teams.
• You work directly with the founders.

Working Student Customer Support – Success

• Review, maintain and create customer documents
• Handle emails and provide support for the hotline
• Maintain customer data in SAP and Salesforce
• Create tasks and track customer inquiries

Junior Customer Service Manager

• Provide friendly, clear, and professional support via email and chat.
• Assist customers with inquiries about our products, claims, payments, and account management.
• Guide customers through processes such as onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate closely with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Customer Support jobs in Germany

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Customer Service Representative

Sales and Commercial Support Specialist

Sales & Commercial Support Specialist

Service Manager, Customer Success Manager

Customer Care Manager – Customer Service

Customer Service Representative, Customer Service Agent – German & French

Kundenbetreuung, Buchhaltung – Steuerfachangestellter / Fachwirt

Customer Support Specialist

Head of Customer Care

Customer Support Werkstudent

Customer Service Specialist, Parcel

Mitarbeiter – Support Finanzsoftware, ERP – öffentlicher Sektor

Working Student – Customer Support

Senior Customer Support Specialist – German / English

Customer Service Representative

Mitarbeiter Vertriebsinnendienst, Kundenbetreuung – Automotive

Customer Care Specialist – Electricity Contracts

Working Student Customer Support – Success

Junior Customer Service Manager

Junior/Mid-Level Customer Care Agent