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Customer Service Representative, Customer Service Agent – German & French
ADLER WerbegeschenkeCustomer Service Agent supporting German and French clients through various channels. Engaging with customers via phone, email, and chat while ensuring high service standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing omnichannel support through effective communication in German and French, while managing customer inquiries and complaints with a service-oriented approach. Capable of multitasking and maintaining structured data entry for order processing.
Highest-signal resume keywords
Fluent GermanFluent FrenchCustomer Service OrientationMultitasking SkillsData Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingSystem MaintenanceData Entry
Soft Skills
EmpathyQuick LearningCuriosity
Tools & Technologies
Live Chat SoftwareEmail Communication ToolsPhone Support Systems
Industry Keywords
Omnichannel SupportCommercial Vocational TrainingCross-Functional Communication
About the role
Key responsibilities & impact- Omnichannel support: First point of contact via phone, email and live chat
- Comprehensive service: Handling tracking inquiries and complaints with flexibility
- Cross-functional liaison: Communicating with suppliers and internal departments
- Structured data entry: Order processing and system maintenance
Requirements
What you’ll need- Language proficiency: Fluent spoken and written German and French
- Quick learner & curiosity: Fast comprehension and eagerness to learn
- Multitasking & IT affinity: Switching between multiple chat windows
- Service-oriented: Customer-friendly and empathetic behavior
- Education: Commercial vocational training is a plus – career changers welcome
Benefits
Comp & perks- Genuine work–life balance (no weekends)
- Flexible working & remote work
- Secure start: Intensive 3-week onboarding
- Fair compensation with guaranteed salary increase
- Future prospects: Possibility of extension or permanent hire