Customer Service Representative

Amcor

Customer Service Representative managing order management and customer relations. Working onsite in Singen, Germany with a focus on improving customer service efficiency.

Posted 7/24/2026full-timeSingen • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication in both English and German. Proficient in utilizing SAP and Salesforce.com to enhance customer service and operational efficiency.

Highest-signal resume keywords

End-To-End Order ManagementSAP ExperienceSalesforce.com ExperienceCustomer Relationship ManagementFluent in English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfilmentInventory ManagementData EntryPerformance Review PreparationComplaint ResolutionCredit and Debit Note ProcessingExcel Skills

Soft Skills

Problem SolvingInitiativeCustomer Service

Industry Keywords

PackagingManufacturingOHSE StandardsHygiene Standards

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection
Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers
To keep all OHSE and hygiene standards given by Amcor and local legislation
Other duties as assigned.

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Strong Excel skills appreciated
Fluent in English and German

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development