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Carrier

Junior Customer Service Manager

Carrier

Junior Customer Service Manager at Viessmann ensuring customer satisfaction through managing customer data and communication. Responsible for maintaining high service quality and supporting customer inquiries in a hybrid working environment.

Posted 7/16/2026full-timeBerlin • 🇩🇪 GermanyJunior💰 €48,700 - €97,108 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maintaining customer data and creating documentation while providing exceptional support through effective communication in both German and English. Proven ability to work collaboratively in a team environment and manage customer inquiries efficiently.

Highest-signal resume keywords
SAPSalesforceCustomer Data ManagementFluent GermanFluent English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Document CreationData MaintenanceTask CreationInquiry Tracking
Soft Skills
Strong Communication SkillsService-OrientedCollaborative TeamworkQuick ComprehensionPrecise Working Style
Tools & Technologies
SAPSalesforce

About the role

Key responsibilities & impact
  • Review, maintain and create customer documents
  • Handle emails and provide support for the hotline
  • Maintain customer data in SAP and Salesforce
  • Create tasks and track customer inquiries

Requirements

What you’ll need
  • Quick comprehension and a precise working style
  • Experience with SAP and Salesforce is advantageous
  • Strong communication skills; friendly and service-oriented
  • Responsible and able to work collaboratively in a team
  • Fluent German and English, both written and spoken, required

Benefits

Comp & perks
  • 30 days paid vacation per year
  • Exclusive discounts on selected Viessmann products and services
  • Modern office in the heart of Berlin
  • Selection of healthy and affordable meals in the staff canteen
  • Numerous professional and personal development opportunities
  • Full ownership of your project and excellent opportunities for personal and professional growth