Carrier

Project Manager

• Managing multiple hardware projects (which include firmware and software team coordination)
• Understanding, complying, and enforcing policies and procedures as outlined in the Stage Gate New Product Development Process
• Creating and managing project plans and reporting dashboards
• Managing resource budgets, project scope, on time project delivery KPI and product quality.
• Leading and coordinating the actions of project teams to produce deliverables agreed upon with executive and/or functional management
• Leading regular project team meetings, working with internal and external resources.
• Project status reporting as required
• Issue and risk management/mitigation
• Escalations management
• Create and apply practices and processes to develop new products and/or services for the Company

Senior Hardware Project Manager

• Lead startup, commissioning, and warranty processes for Carrier air- and water-cooled chillers in newly constructed data centers
• Develop and manage comprehensive project plans, ensuring schedules and budgets are met
• Track and review key performance indicators (KPIs) to monitor project success
• Conduct progress meetings with stakeholders, addressing design, material delivery, and labor schedules
• Ensure all projects meet or exceed booked profit margin goals
• Work with project coordination to order and track all chiller parts needed for warranty execution
• Collaborate with sales, prime contractors, and end-users to fulfill project scope and deliverables
• Serve as the primary liaison representing Carrier between the customer, commissioning authority (CxA), general contractor, and subcontractors, ensuring smooth communication and project progression
• Provide professional, timely resolution for customer concerns, ensuring satisfaction with all aspects of project execution
• Interpret and apply mechanical, electrical, and architectural drawings to ensure compliance with design specifications
• Ensure adherence to industry codes, standards, and project specifications
• Apply working knowledge of Building Automation System (BAS) integration to ensure proper controls functionality
• Manage the change order process, preventing scope creep and maintaining project integrity
• Accurately forecast monthly revenue by estimating project completion costs
• Manage project documentation, including warranty processing and factory-generated service information in collaboration with our Service Engineering team
• Maintain rigorous job safety standards across all projects.

Manager

• Lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects
• Ensure Service & Optimization guidelines & best practices are followed
• Proactively identify actions, perform offline tasks assigned in DMBs, and escalate any blockers
• Join DMB meetings daily and be prepared to discuss progress on relevant KPIs and actions
• Ensure environmental, health and safety compliance within service team
• Provide training to all employees to ensure a safe and productive work environment
• Review work orders, invoices, and time reports for accuracy
• Resolve warranty issues, product recall notices, operational problems with products
• Communicate regularly within the team for effective scheduling and dispatching
• Recruit, interview, hire and train technicians
• Meet with customers to ensure satisfaction and retention
• Supervise and direct field technicians in service functions
• Forecast, monitor, and document financial performance against plan
• Coordinate, prioritize and resolve issues encountered by a more experienced team
• Respond to key customer complaints and carry out customer satisfaction investigations

Commercial HVAC Service Manager

Field Engineer

• Interact with assigned dealers daily to support customers in the field
• Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment
• Perform on site dealer audits to ensure customer satisfaction across dealer network
• Provide technical support and investigation of issues reported by customers and dealers
• Receive and respond to escalated technical issues by telephone and CRM applications
• Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions
• Resolve complex technical issues through research, data analysis, and advanced troubleshooting
• Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems
• Serve as technical lead for field evaluation units
• Develop technical documentation including manuals, service bulletins, and work instructions
• Create and present content for training events and seminars
• Manage goodwill concession process

Field Service Engineer

Sales

• Responsible for VRF product sales and growth
• Develop and manage joint growth strategies with sales channels (Distribution, Rep Firms, and Direct offices) to increase customer base, convert contractors/engineers, and increase market share
• Train sales channels on VRF products, strategies, and programs
• Build consultative relationships and trust with sales channels to rapidly resolve issues and ensure customer satisfaction
• Possess familiarity with regional energy rebates and tax incentive programs
• Examine marketing and sales statistics plus field conditions to identify opportunities and devise strategies for maximum growth and increased market share

Regional Sales Manager

Technician

• Inspect and maintain air-conditioning and HVAC systems to ensure efficient operation
• Diagnosing and repairing mechanical and electrical malfunctions in heating and cooling units
• Install, replace, and calibrate HVAC equipment, including thermostatic controls and liquid lines
• Maintain chilled and hot water supply systems and adjust internal control systems
• Assist in HVAC system planning and design
• Ensure compliance with City, State, and EPA regulations by maintaining detailed maintenance records
• Identify and mitigate risks to maintain a safe working environment
• Collaborate with management to support safety and operational standards

Commercial HVAC Chiller Journeyman Technician – Union

Inside Sales

• Proactively reach out to potential customers
• Respond to inquiries and build relationships
• Close sales deals across all product categories within the existing distribution platform
• Execute on Replacement Components strategies to achieve annual sales growth targets of 15%
• Generate and qualify leads by completing outbound calls to prospective customers
• Ensure customer satisfaction and repeat business by building and maintaining relationships with existing customers
• Develop and execute sales strategies and achieve sales targets in collaboration with the sales team
• Prepare and deliver sales presentations and demonstrations for potential customers
• Negotiate and close sales deals
• Maintain accurate and up-to-date records of sales activities, customer interactions, and sales pipeline within a CRM system

Inside Sales Specialist

Associate

• Conduct in-depth pricing analyses to support strategic decision-making and enhance market competitiveness.
• Evaluate and approve pricing requests, ensuring alignment with financial objectives and market conditions.
• Develop comprehensive cost-benefit analyses, financial impact assessments, and competitive benchmarking to inform pricing negotiations.
• Collaborate with internal sales teams to craft pricing strategies that optimize customer acquisition, retention, and revenue growth.
• Manage pricing structures across multiple brands and market segments, ensuring consistency and regional competitiveness.
• Continuously monitor industry trends, pricing fluctuations, and competitive dynamics to identify macro-level risks and opportunities.
• Perform financial modeling and sales performance reviews for key accounts to drive strategic adjustments.
• Identify opportunities for portfolio optimization, leveraging data-driven insights to improve product mix and segmentation strategies.
• Enhance pricing processes through automation, efficiency improvements, and the development of scalable analytical tools.
• Maintain and audit customer pricing databases, ensuring data integrity and compliance with corporate pricing policies.
• Build and sustain strong relationships with internal stakeholders and external partners to facilitate effective pricing execution.

Senior Associate, Analytics & Insights

Sales Operations Manager

• Develop and maintain sales, pipeline, forecasting, bookings, productivity, and KPI reporting to support field sales performance.
• Deliver business analytics and insights on pipeline health, forecast accuracy, sales productivity, and operational performance.
• Create executive-ready dashboards, scorecards, presentations, and management reporting packages for leadership.
• Support business reviews, annual planning, budgeting, forecasting, and strategic growth initiatives.
• Drive pipeline governance, opportunity management, data quality improvements, and sales process effectiveness.
• Identify and implement process improvements, automation opportunities, and operational efficiencies.
• Lead market analytics, territory planning, and sales force effectiveness initiatives.
• Support Salesforce, CPQ, and sales technology enhancements through requirements gathering, testing, deployment, and user adoption.
• This role will be the business owner for the Controls CPQ platform.
• Develop documentation, training, and change management materials to support scalable sales operations.
• Partner with Sales Leadership and cross-functional teams to improve seller productivity and business performance.

Onboarding Specialist

• Own and continuously improve the end-to-end onboarding experience for all new sales hires.
• Develop structured 30-, 60-, and 90-day onboarding and ramp plans with clear milestones and expectations for the first year.
• Ensure new sellers complete onboarding requirements and achieve defined readiness milestones.
• Create an engaging onboarding experience that builds confidence, capability, and connection to the organization.
• Deliver training on core sales systems, tools, and internal processes.
• Train new sellers on: CRM and sales technology platforms System organization and workflow best practices Service Agreement accounts and quota assignments Sales Incentive Compensation (IC) Plan Sales process, methodology, and the business rationale behind each stage Dashboard navigation and performance reporting.
• Design and manage seller ramp-up plans that accelerate time to productivity.
• Define onboarding KPIs, success metrics, and expected deliverables for each stage of onboarding.
• Monitor onboarding progress and proactively identify sellers needing additional support.
• Develop tools, playbooks, checklists, and learning resources that enable consistent execution.
• Partner with sales managers to support successful onboarding and seller development.
• Provide managers with regular feedback regarding new hire progress, readiness, strengths, and development opportunities.
• Coach leaders on onboarding best practices and strategies to improve seller engagement and performance.
• Analyze trends and recommend improvements that enhance onboarding effectiveness.

Sales Onboarding & Enablement Manager

• Develop and execute growth plans in a defined geographic region to achieve annual sales growth targets.
• Manage key distributor stakeholder relationships to support their attainment of sales goals.
• Identify and achieve monthly, quarterly and annual account and territory plans.
• Inform distributor branch team members on products and marketing programs.
• Collaborate with Replacement Components Product Management team to identify product gaps and opportunities.

Regional Sales Manager – HVAC Parts & Components

Solutions Engineer

• Define and own the product vision, strategy, and multi-year roadmap for AI, analytics, GenAI, and Agentic AI products aligned to business priorities
• Identify and prioritize high-impact use cases across domains such as Supply Chain, Manufacturing, Service, Commercial, and Corporate Functions
• Develop compelling business cases, value hypotheses, and success metrics to guide investment decisions and measure outcomes
• Drive executive-level business conversations, translating complex analytics and AI capabilities into clear value narratives and decisions
• Act as a strategic partner to business leaders, ensuring AI and analytics products are tightly aligned to operational and strategic goals
• Balance competing priorities across functions and regions, ensuring transparency, alignment, and strong governance
• Lead cross-functional delivery teams spanning data engineering, analytics engineering, data science, ML engineering, and GenAI engineering, across multiple geographies
• Own and manage the product backlog, ensuring well-defined epics, features, and user stories that deliver incremental value
• Partner closely with engineering teams to guide solution design, trade-offs, and sequencing—ensuring speed, quality, and scalability
• Drive delivery of: Advanced analytics and BI products, AI/ML models (predictive, prescriptive, optimization), GenAI solutions (e.g., copilots, knowledge assistants, summarization, Q&A), Agentic AI workflows that automate multi-step business processes with appropriate controls
• Ensure products are designed for enterprise scale, reliability, security, and governance
• Drive adoption and change management, embedding AI and analytics into business workflows
• Monitor product performance using KPIs, user feedback, and business impact metrics; continuously refine roadmap based on outcomes
• Partner with platform, architecture, and governance teams to align with enterprise standards and responsible AI practices
• Lead with an entrepreneurial mindset—embracing ambiguity, experimenting quickly, and learning through iteration
• Balance speed and innovation with disciplined product management and scalable architecture
• Foster a culture of ownership, accountability, and collaboration across global teams

Senior Product Manager – Artificial Intelligence, Data Solutions

• Participate in startup and commissioning of new units, applying expertise to support a state-of-the-art facility.
• Perform diagnostic tests, troubleshoot mechanical and electrical malfunctions, and execute regularly scheduled maintenance on heating and cooling units.
• Review and interpret regulatory requirements and technical documents, including blueprints and diagrams.
• Cultivate strong customer relationships and ensure timely escalation of issues for resolution when necessary.
• Prioritize safety by adhering to licensing requirements, operating equipment safely, recognizing HVAC-related hazards, completing safety training, and implementing effective safety measures.

HVAC Chiller Technician – Journeyman

Executive

• Provide senior executive oversight for a portfolio of mission‑critical projects and/or programs, ensuring consistent execution from project award through turnover.
• Establish portfolio governance, delivery standards, and operating cadence, ensuring milestone integrity and recovery plans for at‑risk work.
• Serve as the senior escalation authority for complex technical, commercial, resource, or schedule challenges impacting customer outcomes and business performance.
• Ensure execution aligns with Carrier, Automated Logic, and customer requirements related to safety, quality, documentation, and turnover readiness.
• Own portfolio‑level financial performance, including revenue, gross margin, cash flow, billing, and forecasting accuracy across multiple active projects.
• Review and approve project/program budgets, cost‑to‑complete forecasts, and financial recovery plans; drive disciplined change management and claims strategy as needed.
• Lead, mentor, and develop Project Managers, Senior Project Managers, Project Executives and supporting execution staff.
• Champion a strong safety culture and ensure compliance with all HSE, OSHA, and Carrier safety requirements.

Mission Critical Project Executive

Ecommerce

• Support digital PODs developing scalable e-commerce solutions across channels, using enterprise commerce platforms, third-party system integrations, and tailored capabilities for individual business units.
• Build knowledge of business processes with an expectation for facilitating continuous improvement.
• Communicate issues impacting daily operations to the business team and provide solutions and updates on resolution.
• Builds and manages custom themes, features, apps for Shopify stores.
• Write clean optimized code using Hydrogen framework and components to achieve custom business requirements.
• Integrate with GraphQL and Storefront APIs to fetch and display data.
• Support the integration(middleware) team with proper mutations/mapping for data sync between Shopify and ERP, PIM, Payment Gateways and Marketing systems.
• Ability to debug and troubleshoot issues related to features & functionalities and various integrations.