Carrier

Account Manager

• Develop new business relationships with end-user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within their facilities and for replacement projects.
• Communication with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities and Engineering professionals.
• Responsible to maintain/expand these relationships within assigned, existing client accounts as well as create new customer relationships.
• Act as a trusted advisor to customers across their enterprises within the CRE vertical.
• Prepares and negotiates complex sales contracts with a large number of accounts.
• Partner with the field sales and service team members, operations, branch and regional leadership as necessary.
• Work directly with building owners to improve system reliability, reduce energy consumption and improve the indoor environment.
• Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted projects in a competitive environment.
• Manage current Carrier Commercial Real Estate Account relationships to maximize service and aftermarket sales.
• Effectively perform needs assessments, develop/coordinate sales proposals and estimates, and presentations.
• Work with operations, finance, legal and other inside and outside resources as needed to facilitate the sale and negotiate a satisfactory contract.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
• Participate in civic and professional organizations to build a network of contacts to advance achievement of sales targets.
• Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
• Experienced professional in National Sales Business Development Role.
• Responsible for collecting and analyzing market data to call on current and potential customers.
• Supports existing customer relationships and travel as necessary (estimated 45-50% travel).

Strategic Account Manager – Services

Sales Engineer

• Collaborate with sales teams to understand customer requirements and develop tailored solutions
• Conduct product demonstrations and presentations to showcase features, benefits, and advantages
• Create and deliver compelling technical proposals and responses to Requests for Proposals (RFPs)
• Provide technical expertise and support during the sales process, including answering technical questions and resolving issues
• Engage with engineering customers to gather technical requirements and assess their needs
• Build and maintain strong relationships with customers to ensure their satisfaction and to foster long-term partnerships
• Collaborate with engineering and product teams to ensure that solutions are feasible and meet customer expectations
• Stay up to date with industry trends, product developments, and competitive landscape
• Provide feedback to product management and development teams based on customer insights and market demands

Consulting Sales Engineer

Procurement

• Leads seasoned team of category managers, establishing and executing strategic sourcing objectives.
• Recommends and implements category strategies and networks in support of supply chain strategy.
• Directs supplier selections, negotiations, and contract administration.
• Drive net cost productivity and supplier resiliency.
• Establishes critical sourcing strategies; owns the purchasing activities of the company, ensuring continuous improvement.
• Develops and implements mid- to long-term supply chain strategies and networks that address capacity issues, production location decisions, etc.
• Partners with internal clients and stakeholders to identify sourcing needs and develops sourcing strategies to continuously improve and re-evaluate the purchasing activities of the company.
• Directs supplier selection based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities and details of suppliers' reputation and history.
• Directs negotiations, renegotiations and administration of contracts with suppliers, vendors, and other representatives.
• Directs negotiations with suppliers and analyzes suppliers' operations to determine factors that affect prices and to determine lowest cost consistent with quality, reliability, and ability to meet required schedules.

Associate Director, Commodity Management & Sourcing

Supply Chain

• Work collaboratively with cross-functional teams to develop predictive risk management practices and ensure alignment with business objectives and goals.
• Develop and implement risk management strategies and processes to identify, assess, and mitigate potential risks within the global supply chain.
• Define effective policies, procedures, and controls to drive global consistency and approach in the interpretation and use of supplier risk profiles.
• Integrate new or existing supplier risk related processes into a common supplier risk profile dashboard reflecting risk indicators such as strategic, financial, geopolitical, capacity, ESG, cybersecurity, forced labor, operational performance, and compliance.
• Identify and implement a process for visibility of risks to sub-tiers for key material categories.
• Collaborate with sourcing managers to embed risk management solutions into sourcing strategies, supplier relationship management and contracting activities.
• Establish a standard risk assessment process to pre-qualify suppliers.
• Monitor and report on key performance indicators related to supply chain risk to senior management.
• Track and monitor global suppliers for potential human rights violations using digital solutions.
• Conduct due diligence to assess suppliers based on risk profile, screening red flags, and other factors indicating potential violations.
• Coordinate with stakeholders for an effective remediation plan if forced labor is detected in the supply chain.
• Maintain awareness of and impact of emerging regulatory requirements globally, identify strategies/recommendations, and integrate solutions back into appropriate business processes and digital solutions.
• Support regulatory reporting requirements related to responsible sourcing, forced labor screening practices and findings.
• Develop and conduct training and educational programs to increase awareness and indicators of risk for forced labor in our supplier operations.

Supply Chain Risk Management

Program Manager

• Work with product management team to organize key product specifications that meet or surpass stakeholder requirements
• Lead development teams in requirements definition, design, development and implementation.
• Manage cross functional teams using agile, passport or phase gate processes
• Prepare and monitor project and resource plans.
• Drive project success (on budget, on time) interfacing with all functions.
• Communicate project objectives, status, and resource requirements to stakeholders and project teams

Manager

• Performs all department schedules
• Tracking of labor and expense costs
• Processing work orders, contract charges, billings to customers and payment accounting
• Own the local monthly branch service agreement renewal process
• Prepare all contract renewal proposals and other documents for customers
• Follow-up with contract customers and make required revisions
• Reconcile Service Contracts by managing cost transfers
• Prepare and submit all Service Agreement booking packages for renewals
• Prepare time & material billings
• Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts
• Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement
• Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory
• Follow up immediately on open items and report dissatisfactions
• Monitor service receivables and suspend service when necessary
• Log and track all service work orders (billable and non-billable)

Service Coordinator

Field Engineer

• Carrying out commissioning and maintenance of our heat pumps at end customers and plant operators
• Service-oriented advice to our customers and heating companies by phone and on site to ensure customer satisfaction
• Supporting your colleagues in the technical field service across an extended area of your deployment region
• Taking part in the on-call rota with the aim of assisting our customers as quickly as possible

Field Service Technician — High Rhine

• Perform commissioning and maintenance of our heat pumps at end customers and plant operators
• Provide service-oriented advice to our customers — including heating companies — by phone and on-site to ensure customer satisfaction
• Support your colleagues in the technical field service across the wider area of your assignment
• Take part in on-call duty with the aim of assisting our customers as quickly as possible

Field Service Technician – Freiburg, Black Forest Region

• Commissioning and maintenance of our heat pumps at end customers and system operators
• Service-oriented advice to our heating-company customers, by phone and on-site, to ensure customer satisfaction
• Support your colleagues in the technical field service within the extended area of your assignment
• Participation in on-call duty with the aim of assisting our customers as quickly as possible

Field Service Technician – Offenburg, Kinzigtal, Villingen-Schwenningen region

• Develop and maintain owner relationships with partners in larger school districts to influence design standards and Carrier preference on projects for direct and indirect sales opportunities.
• Account management strategies.
• Communicate with and influence internal and external customers and sales leaders regarding sales proposals and strategies.
• Help to improve account management policies and processes by implementing innovative solutions.
• Conduct Market analysis and identify key customer targets.
• Help to develop and implement strategic plans to achieve sales targets in assigned territory.
• Use state procurement contracts and other sales tools to increase equipment sales.
• Manage K-12 sales activities and resources within sales channels in assigned territory.
• Collaborate with local Carrier Commercial Sales, Service, and Controls teams on sales strategies that improve Carrier’s competitive position.
• Track project activity.
• Provide technical and product training to key customers.

Strategic Account Manager, K12, Commercial HVAC

• Develop detailed program plans; managing resources and dependencies across products, platforms and regions, ensuring successful execution.
• Lead, motivate and mentor program and project teams, providing clear direction and support to ensure project goals are met.
• Monitor program and project budgets, track expenses, and implement cost-saving measures. Advocate for additional funding when necessary.
• Maintain regular communication with stakeholders, including team members, senior leadership and executives. Provide updates on program and project progress and address any issues that arise.
• Identify potential risks or issues and develop mitigation strategies and corrective action plans to ensure program/project success.
• Perform project quality checks throughout the project lifecycle to ensure CST project management standards are maintained.
• Prepare and maintain comprehensive program documentation, including program plans, reports, proposals, change requests and meeting minutes.

Senior Program Manager

DevOps Engineer

• Define and execute the product vision and roadmap for cloud and DevOps platforms.
• Drive adoption of a platform-as-a-product mindset across infrastructure and engineering teams.
• Build a catalog of automated infrastructure foundations, self-service provisioning, CI/CD pipelines, and container patterns for microservices applications.
• Develop deep partnerships with digital product and enterprise software engineering teams.
• Lead the development and delivery of scalable, secure, and resilient cloud-native platforms.
• Leverage AI to simplify the DevOps experience and enhance developer productivity.
• Drive enterprise-wide cloud cost optimization efforts in partnership with CIOs and finance leaders.
• Establish and lead a DevOps Council to foster collaboration, feedback, and shared ownership across teams.
• Use community feedback to inform platform roadmaps and backlogs.
• Lead cross-functional teams of engineers, product managers, and architects using agile methodologies.

Director, Cloud and DevOps Platforms

Customer Success Manager

• Drive strategic, operational, and financial performance of a multi-site distribution network for the HVAC business units
• Lead a team of intermediate to experienced Digital Product Management professionals
• Responsible for onboarding channel customers to the digital connected product solutions
• Facilitate seamless onboarding and ensure customer satisfaction
• Address customer-reported issues and provide timely support

• Engages cross functional team members while overseeing the execution of key elements of supply chain strategy.
• Develops supplier standards and networks in support of organization's standards for price, quality, timing, and reliability of supply.
• Establishes strategy for supplier selection and negotiations.
• CSA category management of drives, heaters, ignitors, dampers.
• Establishes elements of commodity / account management and strategic sourcing plans.
• Develops supply chain standards and networks that address capacity issues, production location decisions, etc.
• Approves the selection of suppliers to meet the organization's standards of price, quality, timing, and reliability of supply.
• Establishes strategy for negotiating awards contracts, specifying spending limits and qualified sources of supply.
• Partners with internal clients and stakeholders to identify sourcing needs.
• Reviews and recommends supply markets to source for the best practices.
• Directs negotiations with suppliers, and analyzes suppliers' operations to determine factors that affect prices, and to determine the lowest cost consistent with quality, reliability and ability to meet required schedules.

Senior Manager – Commodity Management & Sourcing

Inside Sales

• Support the outside selling organization by owning the quoting process for service repairs and parts opportunities
• Support external contracting customers and partners by providing quotes for service repairs, parts, and equipment start-ups
• Support key sales initiatives through customer research and outreach activities