Field Service Engineer

Carrier

Field Service Engineer supporting dealers and customers with HVAC systems. Traveling to provide technical assistance, conduct audits, and develop training content primarily in the Eastern United States.

Posted 7/24/2026full-timeRemote • Connecticut, Florida, New York, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $79,000 - $158,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and troubleshooting for electrical, mechanical, or refrigeration systems, while effectively managing dealer relationships and providing training and documentation. Proficient in resolving complex issues through collaboration with engineering and quality teams.

Highest-signal resume keywords

Technical SupportTroubleshootingElectrical SystemsEPA 608 CertificationCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingElectrical SystemsMechanical SystemsRefrigeration SystemsData AnalysisTechnical DocumentationField EvaluationOnsite TrainingProblem Resolution

Soft Skills

CommunicationCustomer ServiceInterpersonal SkillsProblem-SolvingCollaboration

Tools & Technologies

Microsoft Office ApplicationsCRM Applications

Certifications & Qualifications

EPA 608 Certification

Industry Keywords

TransportationAutomotiveHVACDealer NetworkCustomer Satisfaction

About the role

Key responsibilities & impact

Interact with assigned dealers daily to support customers in the field
Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment
Perform on site dealer audits to ensure customer satisfaction across dealer network
Provide technical support and investigation of issues reported by customers and dealers
Receive and respond to escalated technical issues by telephone and CRM applications
Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions
Resolve complex technical issues through research, data analysis, and advanced troubleshooting
Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems
Serve as technical lead for field evaluation units
Develop technical documentation including manuals, service bulletins, and work instructions
Create and present content for training events and seminars
Manage goodwill concession process

Requirements

What you’ll need

High School Diploma or GED
Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle
2+ years of experience managing technical relationships
2+ years of experience with electrical, mechanical, or refrigeration systems
Ability to maintain a productive home office for administrative tasks when not traveling in the field
Associate or bachelor’s degree in a technical field (preferred)
EPA 608 Certification (preferred)
Previous experience working in transportation or automotive or HVAC industries (preferred)
Proficient in Microsoft Office Applications (preferred)

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance