Working Student Customer Support – Success

MUVN - Mitfahrgelegenheit für Gegenstände

MUVN connects drivers with free cargo space to those needing transport. Supporting customer inquiries and ensuring smooth operations in admin tasks and relationships.

Posted 7/17/2026part-timeHamburg • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both German and English, with a focus on customer support and success. Capable of analyzing data and utilizing admin tools to drive user engagement and resolve issues effectively.

Highest-signal resume keywords

Customer Support ExperienceData AnalysisNative-Level GermanClear Written CommunicationSolution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly ToneProblem-SolvingEagerness to Learn

Tools & Technologies

Admin Tools

Industry Keywords

Customer SuccessUser EngagementEmail CommunicationInquiry Management

About the role

Key responsibilities & impact

You answer emails and inquiries from our users — clearly, quickly and solution-oriented.
You work actively in the Admin Center.
You identify where bookings get stuck, where users drop out and where follow-up is required.
You reach out, understand why something is stalling and drive bookings to completion.
You spot patterns that others overlook.
You document those findings and pass the insights directly to the product and marketing teams.
You work directly with the founders.

Requirements

What you’ll need

You are studying a subject with a business or communications focus.
You have previous experience in support, customer success or service — or can explain why you’re the right fit.
German at native-level
Solid English
You write clearly and in a friendly tone
You think in solutions rather than tickets
You’re eager to dive into data and admin tools
You recognize when an email needs more than a standard reply
Driven people > degrees. Your mindset matters more than your diploma.

Benefits

Comp & perks

Real responsibility: You independently manage our users
Fair compensation on a mini‑job or working‑student basis: clear hourly rates
Flexible working model: Work when and where it suits you best
Direct access to the founders: no HR filter, no intermediate hierarchy
Learning opportunity: Learn how a startup really works — from customer insights to growth mechanics
Team offsites: We achieve more together
Free MUVN rides: You incur no usage fees
Corporate Benefits: Discounts at hundreds of online retailers