MUVN - Mitfahrgelegenheit für Gegenstände

Customer Support

• You answer emails and inquiries from our users — clearly, quickly and solution-oriented.
• You work actively in the Admin Center.
• You identify where bookings get stuck, where users drop out and where follow-up is required.
• You reach out, understand why something is stalling and drive bookings to completion.
• You spot patterns that others overlook.
• You document those findings and pass the insights directly to the product and marketing teams.
• You work directly with the founders.

Working Student Customer Support – Success

• You answer emails and inquiries from our users. Clear, fast, and solution-oriented.
• You actively work in the Admin Center. You identify where bookings are stuck, where users drop out, and where follow-up is needed.
• Pending inquiries are not a dead end. You reach out, understand why something is stalled, and bring bookings to completion.
• You notice patterns others overlook. Where do users drop off? Which questions come up repeatedly? You document this and share insights directly with the product and marketing teams.
• You work directly with Katharina, Massimo and Emre.

Working Student – Customer Support & Success – all genders

• Du beantwortest E-Mails und Anfragen unserer Nutzer:innen
• Du arbeitest aktiv im Admin Center
• Du nimmst Kontakt auf, verstehst warum etwas stockt und bringst Buchungen zum Abschluss
• Du dokumentierst das und bringst die Erkenntnisse direkt ans Produkt- und Marketingteam
• Du arbeitest direkt mit Katharina, Massimo und Emre.

Customer Support & Success

• Du beantwortest E-Mails und Anfragen unserer Nutzer:innen. Klar, schnell, lösungsorientiert.
• Du arbeitest aktiv im Admin Center. Du erkennst, wo Buchungen hängen, wo Nutzer:innen rausfallen und wo nachgefasst werden muss.
• Du nimmst Kontakt auf, verstehst warum etwas stockt und bringst Buchungen zum Abschluss. Du wirst zum entscheidenden Hebel zwischen Anfrage und Transport.
• Du siehst Muster, die andere übersehen. Wo brechen Nutzer:innen ab? Welche Fragen kommen immer wieder? Du dokumentierst das und bringst die Erkenntnisse direkt ans Produkt- und Marketingteam.
• Du arbeitest direkt mit Katharina, Massimo und Emre. Deine Insights aus dem Support landen nicht im Schwarzen Loch sondern fließen direkt in Produkt- und Wachstumsentscheidungen.

Werkstudent Customer Support, Success

• You answer emails and inquiries from our users — clearly, quickly and solution-oriented.
• You actively work in the Admin Center. You identify where bookings are stuck, where users drop out, and where follow-up is needed.
• You reach out, understand why something is stalled, and bring bookings to completion.
• You spot patterns others miss. Where do users drop off? Which questions keep recurring?
• You document these findings and pass the insights directly to the product and marketing teams.
• You work directly with Katharina, Massimo and Emre.

Customer Support & Success (All genders)

Business Development Rep

• You build our partner network — on both the driver side and the shipper side.
• Identify partners: You research which partners are a good fit for MUVN.
• Outreach and closing: You approach partners directly, conduct initial meetings, negotiate terms, and onboard them.
• Activate and develop partners: You ensure that your partners become truly active and transact through MUVN.
• Build sales processes: You contribute your experience, define playbooks, and lay the foundation for a scalable BD team.
• Work closely with the founders: You will work directly with Katharina, Massimo and Emre and see how decisions are made.

Business Development Manager – Partner & Growth

Customer Success Manager

• You answer emails and inquiries from our users. Clear, fast, solution-oriented.
• You work actively in the Admin Center. You spot where bookings are stuck, where users drop out, and where follow-up is needed.
• You reach out, understand why something is stalled, and help close bookings.
• You notice patterns others miss. Where do users abandon the process? Which questions keep coming up?
• You document this and share insights directly with the product and marketing teams.
• You work directly with Katharina, Massimo and Emre. Your insights from support don't disappear into a black hole — they feed directly into product and growth decisions.