Working Student – Customer Support & Success – all genders

MUVN - Mitfahrgelegenheit für Gegenstände

Werkstudent in Customer Support & Success for MUVN revolutionizing the transport sector. Manage customer inquiries and improve user experience directly with founders.

Posted 7/5/2026part-timeHamburg • 🇩🇪 GermanyEntry LevelWebsite

About the role

Key responsibilities & impact

You answer emails and inquiries from our users. Clear, fast, and solution-oriented.
You actively work in the Admin Center. You identify where bookings are stuck, where users drop out, and where follow-up is needed.
Pending inquiries are not a dead end. You reach out, understand why something is stalled, and bring bookings to completion.
You notice patterns others overlook. Where do users drop off? Which questions come up repeatedly? You document this and share insights directly with the product and marketing teams.
You work directly with Katharina, Massimo and Emre.

Requirements

What you’ll need

You are studying a subject related to business/economics or communications
You have prior experience in support, customer success, or service
You can explain why you are the right fit for this role
German at native-speaker level
Solid English
You write clearly and courteously
You think in terms of solutions rather than tickets
You're eager to dive into data and admin tools
You recognize when an email requires more than a standard response

Benefits

Comp & perks

Real responsibility: You independently manage our users
Fair compensation on a mini-job or working-student basis: clear hourly conditions
Flexible working arrangements: work when and where it suits you best
Work with the founders: no HR filter, no hierarchy in between
Learning opportunity: Understand how a startup really works — from customer insights to growth mechanics
Team offsites: We achieve more together
Free MUVN rides: No usage fees for you
Corporate Benefits: discounts at hundreds of online stores

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-Oriented ThinkingEagerness to LearnAttention to Detail