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Working Student Customer Success & Growth
MUVN - Mitfahrgelegenheit für GegenständeWorking student handling customer success and growth for MUVN, a startup connecting drivers with transport needs. Focus on resolving inquiries and improving customer experiences.
About the role
Key responsibilities & impact- You answer emails and inquiries from our users. Clear, fast, solution-oriented.
- You work actively in the Admin Center. You spot where bookings are stuck, where users drop out, and where follow-up is needed.
- You reach out, understand why something is stalled, and help close bookings.
- You notice patterns others miss. Where do users abandon the process? Which questions keep coming up?
- You document this and share insights directly with the product and marketing teams.
- You work directly with Katharina, Massimo and Emre. Your insights from support don't disappear into a black hole — they feed directly into product and growth decisions.
Requirements
What you’ll need- You are studying a business- or communications-related subject, have prior experience in support, customer success, or service, or can explain why you're the right fit.
- German at native level, solid English.
- You write clearly and courteously, think in terms of solutions rather than tickets, and are keen to dig into data and admin tools.
- You know when an email requires more than a standard response.
- Driven people > degrees. Your mindset matters more than your diploma.
Benefits
Comp & perks- Real responsibility: You independently manage our users.
- Fair compensation on a Minijob or working-student basis: clear hourly terms.
- Flexible working models: Work when and where it suits you best.
- Work with the founders: no HR filter, no layers of hierarchy in between.
- Learning opportunity: Learn with us how a startup really operates — from customer insights to growth mechanics.
- Team offsites: We achieve more together.
- Free MUVN rides: You incur no usage fees.
- Corporate Benefits: Discounts at hundreds of online shops.
ATS Keywords
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Soft Skills
solution-orientedclear communicationcourteous writingdata analysispattern recognitioninsight sharingproblem-solvinguser supportcustomer successproactive follow-up