Customer Support & Success (All genders)

MUVN - Mitfahrgelegenheit für Gegenstände

Customer Support & Success role at MUVN bridging user requests and transport solutions. Engage directly with users and collaborate on insights with the founding team.

Posted 6/22/2026part-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You answer emails and inquiries from our users — clearly, quickly and solution-oriented.
You actively work in the Admin Center. You identify where bookings are stuck, where users drop out, and where follow-up is needed.
You reach out, understand why something is stalled, and bring bookings to completion.
You spot patterns others miss. Where do users drop off? Which questions keep recurring?
You document these findings and pass the insights directly to the product and marketing teams.
You work directly with Katharina, Massimo and Emre.

Requirements

What you’ll need

You are studying a subject with an economics or communications focus.
You have previous experience in support, customer success, or service — or can explain why you’re the right fit.
German at native level.
Solid English skills.
You write clearly and politely.
You think in solutions rather than tickets.
You’re eager to dive into data and admin tools.
You recognize when an email requires more than a standard response.
Driven people > Degrees. Your mindset counts more than your diploma.

Benefits

Comp & perks

Real responsibility: You independently manage and support our users.
Fair compensation on a Minijob or working-student basis: clear hourly terms.
Flexible working arrangements: Work when and where it suits you best.
Work directly with the founders: no HR gatekeepers, no intermediate hierarchy.
Strong learning opportunity: Learn how a startup really works — from customer insights to growth mechanics.
Team offsites: We achieve more together.
Free MUVN rides: No usage fees for you.
Corporate Benefits: Discounts at hundreds of online shops.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

solution-orientedclear communicationpolite writingdata analysispattern recognitionproblem-solvingcustomer supportcustomer successeagerness to learnadaptability