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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and structured problem-solving. Proficient in managing cases end-to-end while collaborating with technical teams and adapting to a rotating shift schedule.
Highest-signal resume keywords
Customer-Facing ExperienceFluent German (C2)Structured Problem-SolverSupport Tooling ExperienceAvailable for Rotating Shifts
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic Communication
Tools & Technologies
IntercomZendesk
Industry Keywords
Healthcare BackgroundRegulated Background
About the role
Key responsibilities & impact- Manage inbound voice, chat, and email support during your shift
- Own cases end-to-end - triage, follow-up, and clear handover
- Partner with Technical Support on complex issues and escalations
- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
Requirements
What you’ll need- Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
- First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
- Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
- Available for rotating evening/weekend shifts; fluent German (C2) and solid English
- Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.
Benefits
Comp & perks- Flexible working hours because you know when you work best!
- reimbursement of the "Deutschlandticket"
- 25 days of vacation - and your birthday off