voize

Marketing

• Build and own French positioning and messaging, ICP, value propositions and competitive differentiation for the French care market
• Create and localise French-language content: SEO/GEO articles, case studies, landing pages and campaign materials
• Run French demand generation across SEO, LinkedIn and targeted campaigns, tracking and attributing leads in HubSpot
• Own partner co-marketing with partners and manage the French PR/agency relationship, including representing voize at French trade events
• Build market intelligence on the French care sector and feed it back to Sales and Product

Senior Marketing Manager – France

Support Engineer

• Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
• Debug integrations and on-prem configs for German care software systems
• Untangle customer-side IT issues like firewalls, proxies, and certificates
• Monitor system health during your shift and support incident response
• Turn recurring issues into fixes - contribute to root-cause docs and runbooks

Working Student – Technical Support

Customer Support

• Manage inbound voice, chat, and email support during your shift
• Own cases end-to-end - triage, follow-up, and clear handover
• Partner with Technical Support on complex issues and escalations
• Cover evening and weekend shifts in a rotating schedule, planned weeks ahead

Working Student – Customer Support

Trainer

• As a voize Coach/Trainer – Care Software you will take on the human side of the voize rollout in your region: you will train care teams onsite, support them in the daily use of the app, and help ensure that voize becomes an integral part of their everyday work — not just something that was tried once.
• Train care teams onsite in nursing homes and clinics in your region — using clear, practice-oriented language that fits their daily routines
• Help teams move from "tried once" to "an integral part of everyday work"
• Bring feedback from the frontline back to the voize team and help shape the ongoing development of product and training
• Meet care professionals at eye level — explain like someone who understands care, for people who work in care

Trainer – Care Software

Recruitment

• Support end-to-end volume hiring for CX, from job posting to offer
• Screen applications and schedule interviews for high-volume, fast-moving pipelines (onboarding managers, trainers, care experts etc..)
• Help build university partnerships with career centers and student groups
• Join campus events and info sessions that bring young talent into our pipeline

Working Student – Recruiting, Volume Hiring

• Own end-to-end volume hiring for CX (customer experience), from intake briefing with hiring managers through to signed contracts
• Build and manage high-volume pipelines using our ATS (Ashby), keeping every stage visible and moving
• Spend much of your week talking to candidates—often 15 to 30 conversations—screening, interviewing, and coordinating without letting quality slip as volume grows
• Build and grow university partnerships, from first outreach to career centers through to regular campus events
• Partner closely with hiring managers to forecast hiring needs and adjust your pipeline before it becomes a problem

Early Careers Recruiter – Health tech

Coach

• As a voize Coach you take responsibility for the human side of the voize rollout in your region: you train nursing teams on-site, support them in the daily use of the app, and help voize become an integral part of their everyday work — not just something tried once.
• Train nursing teams on-site in care facilities and hospitals in your region — in clear, practice-oriented language that fits their daily routines.
• Help teams move from "tried once" to "an established part of daily practice."
• Bring feedback from the frontline back to the voize team and help shape the ongoing development of the product and training.
• Engage with nursing staff as equals — explain things like someone who understands nursing, for people who work in care.

Voize Coach – Nursing, Digitalization

• Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over
• Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
• Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
• Keep an eye on system health during your shift using our observability stack, and act early when something looks off — especially in the evening and weekend hours when you're our eyes on the system
• Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication
• Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster

Technical Support – Working Student

• Own inbound support and drive great resolutions as a Working Student in Customer Support.
• Be responsible for delivering a consistently excellent customer experience across our inbound channels: voice, chat, and email.
• Ensure customers get fast, helpful answers, and keep cases moving from first contact to resolution.
• Collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear.
• Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift.
• Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure — or a clean, well-documented handover at the end of your shift.
• Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
• Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.
• Handle escalations calmly and effectively, balancing urgency with quality and customer trust — especially in the evening and weekend hours when you're the face of voize.
• Create and improve documentation (FAQs, macros, internal playbooks, handovers) so the team can resolve faster and more consistently.
• Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time (process improvements, better guidance, product feedback).

Customer Support – Working Student

Onboarding Specialist

• Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
• Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly
• Drive adoption through clear processes, smart touchpoints, and proactive communication
• Monitor customer health, usage, and ticket patterns to spot risks proactively
• Run virtual touchpoints, office hours, and scalable enablement formats
• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction
• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback

Founding Onboarding & Customer Success Manager – AI health-tech

Sales Development Rep

• Research potential new customers in the French healthcare sector
• Support outbound outreach — cold calls in French, emails, and LinkedIn — to generate interest
• Help qualify leads based on defined criteria and schedule meetings for the Sales Team
• Maintain accurate records of leads, conversations, and outcomes in our CRM
• Share market and customer feedback to help shape our go-to-market in France

Working Student, Sales Development

Product Marketing

• Drive US GTM. Own the go-to-market motion for the US audience end-to-end: positioning, narrative, launches, and the campaigns and assets that turn US interest into pipeline and customers. Pick the plays that move the business and measure what changed.
• Shape trust in the market. Build voize's credibility with a skeptical US senior-care buyer over time - the proof stack, references, case studies, and clinical evidence that make a German story land in the US and compound into durable brand trust.
• Build US marketing from scratch. Stand up the function: messaging for the US audience, content, sales enablement (decks, battlecards, talk tracks, one-pagers), comms, and media work with support from our German marketing org.
• Be the market's voice internally. Run customer and pilot feedback loops back into Product and leadership; become voize's internal source of truth on the US buyer.
• Reframe, don't transplant. Translate DACH value (quality & transparency) into the US value story (reimbursement capture, survey/audit-risk reduction, staffing relief), and own the judgment of what carries over and what doesn't.

Senior Product Marketing Manager – US

Machine Learning Engineer

• Own the ML product roadmap for core speech and NLP across our markets
• Run a structured customer-feedback → ML loop with Sales, Customer Support and Customer Success
• Define and maintain the model evaluation framework that gates releases
• Partner closely with Speech & NLP Leads to ship improvements to production
• Improve the product analytics and ML data integration
• Own ML product KPIs and drive measurable improvements

Senior Product Manager – Machine Learning

Sales Operations Manager

• Own the sales process and drive growth
• Empower our go-to-market teams with the training, tools, and insights they need to excel
• Build scalable onboarding, develop continuous learning initiatives, and shape the way we sell at voize
• Ensure each sales conversation is impactful, aligned, and efficient
• Directly accelerate our growth, sharpen our sales strategy, and amplify our mission to transform healthcare through AI

Sales Enablement Manager

Artificial Intelligence

• Define, operationalise, and scale AI adoption at voize
• Build the AI infrastructure for internal productivity
• Build AI fluency through onboarding sessions and workshops
• Establish AI governance and compliance standards
• Partner with teams to embed AI into workflows
• Analyze tool usage and iterate on change initiatives
• Maintain a context layer for shared truth between agents and humans