voize

System Administrator

• Own the technical journey of our customers and act as the primary technical point of contact
• Support pre-sales calls to assess infrastructure, identify blockers, and guide evaluations
• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
• Support technical scaling (e.g., increasing user bases, infrastructure changes)
• Document configurations and technical handovers to ensure smooth internal collaboration
• Identify recurring issues and contribute to internal tools, documentation, or processes

Android Engineer

• Shape the voize SDK and enable partners to seamlessly integrate
• Take full ownership of the development and technical implementation of our Android apps (Kotlin & Jetpack Compose)
• Build features that genuinely make users’ lives easier, taking them from idea to launch
• Work closely with the product and engineering team to turn requirements into creative and efficient solutions
• Be involved in the entire development cycle: from concept and testing to user feedback

Android Engineer – SDK

Backend Engineer

• Shape the future of our integrations – Develop interfaces that seamlessly connect voize with systems in the medical, care and engineering sector
• Build future-proof solutions – Develop a scalable API, set industry standards, and work closely with partners and clients
• Take end-to-end ownership – From the idea and implementation to the ongoing development of our integrations
• Architecture with foresight – Design thoughtful data models and sustainable solutions for complex systems.
• Work with impact – Your work saves caregivers time, improves documentation, and supports people who do amazing work every day.

Backend Engineer – Kotlin

Product Manager

• Lead and scale a high-performing, customer-driven product organization currently at 6 members to 10+ within the next 12 months
• Own and drive execution of the product roadmap
• Build tight feedback loops with customers and cross-functional teams to ensure rapid iteration and value delivery
• Define and implement scalable product processes, tools, and systems
• Ensure product quality drives operational efficiency and customer satisfaction
• Hire, mentor, and develop vertical product teams to grow the next generation of product talent

Head of Product – SaaS/AI

Revenue Operations

• Design and manage outbound campaigns that drive engagement, lead generation, and pipeline growth
• Partner with Sales Leadership and Marketing to align on strategy, execution, and performance goals
• Maintain clean, accurate data through regular reviews, audits, and process improvements
• Track key metrics and optimize campaigns based on performance insights

GTM and Growth Engineer – RevOps

Marketing Operations

• Run Campaigns & Workflows: Design and optimize marketing automation across channels to drive engagement and pipeline growth.
• Data & Segmentation: Keep data clean, segment audiences, and personalize messaging to make campaigns smarter.
• Align & Collaborate: Partner with Sales and Marketing to make sure campaigns hit revenue goals and run smoothly.
• Analyze & Improve: Track performance, dig into metrics, and tweak campaigns for maximum impact.
• CRM & Tools: Manage CRM integrations, lead scoring, and automation platforms (like n8n) to keep processes efficient and scalable.

Marketing Operations Manager

Customer Success Manager

• Lead and manage the Customer Success team (individual contributors aligned by vertical)
• Own NRR and gross retention targets within the function
• Build and iterate customer lifecycle processes (renewals, QBRs, health reviews)
• Partner with Vertical Experts to embed vertical-specific playbooks into execution
• Maintain performance management: goals, 1:1s, reviews, and career paths
• Forecast CS capacity and hiring needs based on pipeline and customer base
• Ensure escalation management and risk recovery processes are defined and followed
• Maintain customer exposure (10–20% direct portfolio) to stay close to the field

Customer Success Team Lead

Compliance

• Own and continuously improve voize’s ISMS and compliance framework
• Lead external audits end-to-end and serve as the primary compliance contact
• Maintain full GDPR compliance (DPIAs, TOMs, vendor reviews, RoPA)
• Develop, review, and enforce internal policies and procedures across teams
• Conduct internal audits and risk assessments, and drive privacy & security by design with all teams

Compliance & Regulatory Manager

Customer Support

• Maximize adoption & drive customer success
• Lead and manage the Customer Support team (ICs across tiers)
• Own support KPIs: first response time, resolution time, CSAT
• Build and enforce structured support processes (routing, escalation, tiering)
• Partner with Product and Engineering on bug reporting and feedback loops
• Build self-service and automation capabilities (knowledge base, academy integration)
• Maintain workforce management: shift coverage, workload balancing, hiring needs
• Ensure support team is trained on both core and vertical-specific product features
• Own and lead the technical integration process in collaboration with the team
• Maintain customer exposure (own 30% of tickets to stay close to the role and see challenges first-hand)

Customer Support Team Lead

• Lead discovery with US nursing leaders and caregivers, develop a deep understanding of user need & pain points and develop structured discovery & documentation processes, following PM best practices.
• Define clear product requirements and product success metrics; optimise for outcomes and iterate quickly
• Plan and execute MVP pilots with key operators; synthesise insights into a focused roadmap
• Drive technical integrations with priority EHR partners and related systems; manage integration trade‑offs
• Partner with our GTM team to support on pricing and positioning and align on long term product strategy
• Ensure privacy, security, and compliance with legal and security partners
• Report progress and learnings to leadership; propose go/no‑go and scale‑up recommendations
• Lay groundwork to seed a US product team post‑PMF.

People Operations

• Build and Lead the People Function: Establish and scale voize’s People organization from the ground up - defining the strategy, structure, and processes that will shape our culture and employee experience as we grow.
• Design a Global Employment and Compliance Structure: Ensure voize can attract and retain top talent globally, with an initial focus on Germany and the US.
• Learning, Growth & Performance: Design and implement programs that foster continuous learning, leadership development, and skill-building.
• People Analytics & Data-Driven Decision Making: Use data to inform people strategy.
• Champion an AI-First Approach: Leverage AI tools and automation to optimize people operations and help the organisation to become AI first.
• Diversity, Equity & Inclusion: Develop initiatives that foster diversity, equity, and inclusion across all teams. Ensure voize’s culture supports belonging, fairness, and representation as we scale internationally.
• Employee Voice & Culture: Create mechanisms that ensure every team member’s voice is heard. Foster a culture of openness, inclusion, and trust across distributed teams.
• Scaling & International Growth: Partner with our Talent Acquisition Lead and manage the people aspects of scaling - evolving organizational design, processes, and systems as voize grows internationally while preserving our culture and agility.