Technical Support – Working Student

voize

Technical Support Working Student at voize managing technical customer cases in care facilities. Focused on evenings and weekends, requiring computer science education and German fluency.

Posted 7/13/2026part-timeBerlin • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills across applications, backend systems, and customer networks, with a focus on observability and monitoring tools. Proficient in managing customer communications and resolving technical issues in high-pressure environments.

Highest-signal resume keywords

Observability Tools ExperienceWindows/Linux FundamentalsNetworking FundamentalsAPI FamiliarityGerman Language Proficiency (C2)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingSystem IntegrationLog AnalysisConfiguration ManagementRoot-Cause Analysis

Soft Skills

Clear CommunicationEmpathyStructured Under Pressure

Tools & Technologies

GrafanaSentry

Industry Keywords

Customer SupportTechnical SupportIT CoordinationCare Documentation Systems

Tech Stack

Tools & technologies

DNSFirewallsGrafanaLinux

About the role

Key responsibilities & impact

Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems — and keep the customer clearly informed until it's solved or cleanly handed over
Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT
Keep an eye on system health during your shift using our observability stack, and act early when something looks off — especially in the evening and weekend hours when you're our eyes on the system
Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication
Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster

Requirements

What you’ll need

Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field — active enrollment is required for a Werkstudent contract
First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues
Solid Windows and/or Linux fundamentals — you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects
Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) — you can figure out why two systems can't talk to each other, or you're eager to master exactly that
Familiarity with APIs and system integrations — you can read a payload and follow where data breaks between systems
Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role
Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers
German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)

Benefits

Comp & perks

Flexible working hours because you know when you work best!
reimbursement of the “Deutschlandticket”
25 days of vacation – and your birthday off