Working Student – Technical Support

voize

Working Student in Technical Support helping maintain AI systems for healthcare facilities. A role focused on troubleshooting, system monitoring, and documentation in a fast-paced environment.

Posted 7/19/2026full-timeRemote • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical troubleshooting skills across applications, networks, and integrations, with a focus on debugging and resolving customer-side IT issues. Proficient in monitoring system health and contributing to documentation for recurring issues.

Highest-signal resume keywords

Technical Case OwnershipWindows/Linux FundamentalsNetworking BasicsGerman Language Proficiency (C2)API/Integration Debugging

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Case OwnershipDebuggingNetworking BasicsWindows FundamentalsLinux FundamentalsAPI DebuggingIntegration DebuggingRoot-Cause AnalysisSystem MonitoringIncident Response

Soft Skills

Calm Under PressureClear CommunicationEagerness to Learn

Tools & Technologies

GrafanaSentry

Industry Keywords

German Care Software SystemsFirewallsProxiesCertificatesDNSTLS

Tech Stack

Tools & technologies

DNSFirewallsGrafanaLinux

About the role

Key responsibilities & impact

Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
Debug integrations and on-prem configs for German care software systems
Untangle customer-side IT issues like firewalls, proxies, and certificates
Monitor system health during your shift and support incident response
Turn recurring issues into fixes - contribute to root-cause docs and runbooks

Requirements

What you’ll need

Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
Available for rotating evening/weekend shifts, calm and clear under pressure
German at C2 level, plus good English

Benefits

Comp & perks

Flexible working hours because you know when you work best!
reimbursement of the "Deutschlandticket"
25 days of vacation – and your birthday off