Founding Onboarding & Customer Success Manager – AI health-tech

voize

Founding Onboarding & Customer Success Manager for US customers at voize, an AI health-tech startup. Drive customer success and adoption with innovative training and support.

Posted 7/10/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer training and onboarding, with a strong focus on technology adoption and proactive communication. Capable of analyzing customer health metrics and collaborating with cross-functional teams to enhance user experience.

Highest-signal resume keywords

Customer Training ExperienceData Analysis SkillsCommunication SkillsCustomer Rollout LeadershipEmpathy in Complex Environments

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Can-Do MentalityNatural OwnershipEngaging Presentation SkillsMotivational GuidanceOrganizational Skills

Industry Keywords

HealthcareCaregivingOperational ComplexityCustomer SuccessOnboarding

About the role

Key responsibilities & impact

Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly
Drive adoption through clear processes, smart touchpoints, and proactive communication
Monitor customer health, usage, and ticket patterns to spot risks proactively
Run virtual touchpoints, office hours, and scalable enablement formats
Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction
Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback

Requirements

What you’ll need

Excellent can-do mentality and natural ownership
Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)
Amazing communication and presentation skills, with the ability to engage, motivate, and guide users
Passion for technology adoption and empowering others to embrace change
Confidence working with data, dashboards, and signals to understand customer health and adoption
Curiosity about technical setups and workflows (no coding required)
The ability to manage many customers without losing overview
A preference for clarity and structure over chaos
Empathy and calm in complex, human-centered environments
Willingness to travel regularly to customers across US

Benefits

Comp & perks

Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.
Become a co-creator of our success with stock options
We foster an open, collaborative culture with regular team events from our New York Hub.
Be a part of a fast-growing startup and make a real impact, giving frontline workers more time for people