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Customer Care Specialist – Electricity Contracts
sonnen GmbHCustomer Care Specialist helping with complex questions regarding energy contracts. Conducting trainings and shaping customer service processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer care and support, particularly in the energy sector, with a strong focus on training, analytical problem-solving, and effective communication in German. Capable of collaborating across departments to enhance service processes and knowledge transfer.
Highest-signal resume keywords
Customer Care ExperienceComplex Issue ResolutionTraining and DevelopmentAnalytical SkillsGerman Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
TeachingCollaborationProblem-Solving
Industry Keywords
Energy SolutionsElectricity ContractsCustomer SupportKPI AnalysisService Processes
About the role
Key responsibilities & impact- Support the Customer Care team with complex questions related to electricity contracts and energy solutions
- Deliver specialist trainings and knowledge sessions to strengthen the expertise of our service teams and external partners
- Analyze customer inquiries and relevant KPIs, identify trends and derive improvement measures
- Continuously develop our knowledge base and service processes to ensure efficient, high-quality handling of requests
- Collaborate closely with Customer Care, Sales, Training, Quality & Performance and other departments to ensure effective knowledge transfer
Requirements
What you’ll need- Several years of experience in customer care, customer support, or in servicing energy or contract customers
- Solid experience handling complex customer issues and escalation cases
- Enjoy teaching and developing colleagues and acting as a subject-matter contact
- Analytical work approach, able to identify optimization potential and derive concrete measures
- Confident communication in German
- Experience working across departments in a dynamic environment
Benefits
Comp & perks- 30–32 days annual leave, increasing with length of service
- Leasing of (e-)bikes with up to 40% savings
- Flexible working hours and option to work remotely
- Access to sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products
- Employee discount on our electricity tariff
- Regular team and company events
- We love dogs! If you do too, feel free to bring your four-legged friend to our offices