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Moss

Senior Customer Support Specialist – German / English

Moss

Senior Customer Support Specialist at Moss providing assistance to German customers through various channels. Engaging in customer insights and process optimizations in a hybrid role.

Posted 7/19/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication in both German and English, while employing a data-driven approach to problem-solving and process optimization. Proven ability to empathize with customers and provide solutions to enhance their experience.

Highest-signal resume keywords
Fluent German (C1)Fluent English (C1)Customer Support ExperienceProactive Problem-SolverClear Communicator

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Methodical ThinkerCustomer OrientedQuick Learner

About the role

Key responsibilities & impact
  • Handle customer support queries via calls, chat, and emails
  • Gain insights about customers’ needs through interactions and channel these back to product team
  • Continuously innovate and optimize internal processes with the team
  • Support team on topics such as shift management or technical leadership
  • Work on projects to improve the support experience

Requirements

What you’ll need
  • Previous experience in customer facing roles
  • Fluent German (C1) and English (C1)
  • Methodical thinker - You have a data-driven, structured and solution-oriented way of working
  • Proactive problem-solver - You take ownership in finding solutions to complex problems
  • Clear Communicator - You are able to communicate complex topics in a clear and concise manner
  • Customer oriented - You empathize with your customer’s challenges and pain points
  • Quick learner - You understand new technologies, processes, products

Benefits

Comp & perks
  • Top-of-market compensation package, including equity.
  • 20 days “work from abroad”
  • 600EUR/GBP Learning & Development Budget
  • Other local benefits