Junior/Mid-Level Customer Care Agent

Genki

Customer Care Agent providing support via email and chat for nomads' health insurance needs. Ensure customer satisfaction and assist with inquiries during Americas' time zones.

Posted 7/16/2026full-timeRemote • 🇩🇪 GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and empathy. Proficient in guiding customers through processes and improving support workflows in a remote work environment.

Highest-signal resume keywords

Customer Care ExperienceFluency In EnglishStrong Communication SkillsRemote Work FamiliarityProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyHelpful PersonalityCool Under Pressure

Industry Keywords

Customer SupportOnboardingAccount ManagementClaimsPaymentsProcess ImprovementKnowledge Base

About the role

Key responsibilities & impact

Provide friendly, clear, and professional support via email and chat.
Assist customers with inquiries about our products, claims, payments, and account management.
Guide customers through processes such as onboarding, data changes, or policy updates.
Escalate complex issues to managers or specialists when necessary.
Collaborate closely with colleagues to ensure quick and accurate responses.
Contribute to improving support processes and knowledge base content.

Requirements

What you’ll need

You can be **employed** anywhere in the Schengen Area.
**Work hours: **Monday–Friday, 8 AM – 5 PM Berlin time
You can start working with us no later than 1 September 2026.
You have at least one year of experience in customer care/support.
You are fluent in English.
You have an extraordinarily helpful, empathetic, and kind personality, with strong communication skills.
You love helping people to solve their problems while always keeping your cool.
You can quickly grasp what people really need and love digging for the optimal solution.
You are familiar and happy with working remotely.

Benefits

Comp & perks

Full-time remote position
Work from anywhere in the world as long as you can serve the required support hours
Salary progression and bonuses
Make a meaningful contribution to people's lives
25 paid vacation days per year