Genki

Customer Support

• Provide friendly, clear, and professional support via email and chat.
• Assist customers with inquiries about our products, claims, payments, and account management.
• Guide customers through processes such as onboarding, data changes, or policy updates.
• Escalate complex issues to managers or specialists when necessary.
• Collaborate closely with colleagues to ensure quick and accurate responses.
• Contribute to improving support processes and knowledge base content.

Junior/Mid-Level Customer Care Agent