Customer Service Specialist, Parcel

DSV - Global Transport and Logistics

Customer Service Specialist at DSV handling parcel services and customer inquiries in Neufahrn. Focus on transport organization and client communication with various service providers.

Posted 7/20/2026full-timeNeufahrn • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and administrative processing within the freight forwarding and logistics industry, with strong communication skills in both German and English. Proficient in organizing transports and preparing shipping documents while maintaining a high level of service orientation.

Highest-signal resume keywords

Customer ServiceAdministrative ProcessingFreight ForwardingGerman Language SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping SoftwareInvoice CheckingPrice CalculationsShipping Document Preparation

Soft Skills

Service OrientationCommunication SkillsTime ManagementOrganizational Sensitivity

Certifications & Qualifications

Commercial Apprenticeship

Industry Keywords

Freight ForwardingLogisticsCourier ServicesExpress ServicesParcel Services

About the role

Key responsibilities & impact

General customer service via phone and email
Organization of transports using our proprietary shipping software
Contact with carriers in the courier, express, and parcel (CEP/KEP) sector as well as overnight, on-board courier, and direct delivery services
Checking and booking of incoming invoices
Preparation of customer billing including complaint handling
Price calculations for ad-hoc requests
Preparation of shipping documents

Requirements

What you’ll need

Completed commercial apprenticeship, e.g., freight forwarding clerk, office clerk, or industrial clerk
Experience in administrative processing
Very good German skills and good English skills, both spoken and written
Interest in the freight forwarding/logistics industry
Strong service orientation and excellent communication skills
Good time-management and organizational sensitivity

Benefits

Comp & perks

Capital-forming benefits (Vermögenswirksame Leistungen)
Company pension scheme
Employee discounts
DSV employee card with a monthly net credit
Company bike (JobRad)
Anniversary payments
Supplemental health insurance (dependent on division)
Computer glasses for screen work
Group accident insurance
Comprehensive onboarding with an individual training plan
A great, committed and motivated team
Flat organizational structures
An open working atmosphere
A varied job with a high degree of decision-making authority
A modern workplace including a transparent flextime arrangement
Regular training and development
E-learning
Talents@DSV are just some of the personnel development programs