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Customer Service Representative
Telecomputer GmbHCustomer Service Representative at Telecomputer GmbH in Chemnitz, responsible for handling customer inquiries and ensuring satisfaction. Collaborating with various departments to enhance service efficiency and quality.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on efficient order processing and effective communication. Proficient in using ticketing systems and collaborating across departments to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceTicketing SystemsGerman Language SkillsCommunication SkillsResults-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer Inquiry ResponseCustomer Service Tools Administration
Soft Skills
Structured Working StyleResponsible Work EthicIndependent Work
Certifications & Qualifications
Commercial Training
About the role
Key responsibilities & impact- Independently respond to and process customer inquiries
- Ensure customer-focused, efficient, and timely order processing
- Support the administration of the customer service tools in use
- Collaborate with various departments to improve customer satisfaction
Requirements
What you’ll need- Completed commercial or equivalent vocational training
- Several years of professional experience in customer service
- Experience with ticketing systems
- Structured, responsible and independent way of working
- Strong communication skills and a results-oriented approach
- Excellent German language skills, both written and spoken
Benefits
Comp & perks- Modern workplace including state-of-the-art equipment
- Professional external and internal training
- 13 monthly salaries
- 30 days of annual leave plus December 24 and December 31 off
- Modern technical equipment and ergonomic office furnishings
- Flexible working hours with up to 3 days remote work per week
- Snacks, fruit, drinks and coffee available at all times
- Company pension plan and subsidy for eyewear for screen workstations
- Subsidy for childcare for children under 3 years
- Regular cross-location events
- Sick pay supplement (tiered based on length of service)
- Corporate Benefits