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Ostrom

Customer Support Specialist

Ostrom

Customer Support Specialist assisting customers with energy-related inquiries and operational processes. In fast-paced environment, addressing issues via email and improving service quality.

Posted 7/22/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong customer service skills with a focus on written communication, problem-solving, and process improvement in the energy sector. Proficient in managing operational processes and resolving complex inquiries while maintaining high service quality.

Highest-signal resume keywords
Customer Service ExperienceWritten Communication SkillsProblem-Solving AbilitiesGerman Language Proficiency (C1)English Language Proficiency (B2)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational Process ManagementContract ManagementDispute ResolutionMarket CommunicationEDIFACT Understanding
Soft Skills
Solution-Oriented ApproachTeam CollaborationProactive Work EthicTact and Efficiency
Tools & Technologies
Email SupportTicketing Systems
Industry Keywords
Energy SectorCustomer InquiriesSupplier ChangesInvoices and Tariffs

About the role

Key responsibilities & impact
  • You provide written support to our customers via email, responding to their inquiries quickly, politely, and with a solution-oriented approach.
  • You are responsible for smooth operational processes, e.g., customer switches or inquiries about invoices and tariffs.
  • You are responsible for smooth operational processes, e.g., supplier changes or questions about invoices and tariffs, as well as operational back-office processes in contract management.
  • You find pragmatic and sustainable solutions in dispute cases — applying tact and efficiency.
  • You resolve complex cases directly with other electricity suppliers, grid operators, or metering point operators.
  • You have an understanding of energy-sector topics (e.g., market communication, EDIFACT).
  • You work independently, contribute ideas for process improvements, and help to further improve our service quality.

Requirements

What you’ll need
  • You enjoy helping customers, solving problems, and like to explain complex topics in a simple and understandable way.
  • You have some experience in customer service — ideally in written channels (e.g., email support, ticketing systems).
  • You work proactively, solution-oriented and in a structured way — even when things get hectic.
  • You enjoy working in a team and are eager to help shape things in a dynamic start-up environment.
  • You have very good German skills (C1) and good English skills (at least B2).

Benefits

Comp & perks
  • An annual learning budget
  • Company pension scheme
  • Company events
  • Discounted USC membership
  • Discounted BVG public transport ticket
  • E‑bike or e‑moped
  • Exclusive discounts via FutureBens or monthly vouchers