Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Manage a steady pipeline of ad hoc data requests from business leaders and operational stakeholders, delivering accurate and actionable insights under tight deadlines.
• Serve as the subject matter expert for our contact center and IT Service Management platforms (e.g., NICE CXone, ServiceNow). Analyze data directly from these systems to monitor operational health.
• Monitor and analyze key performance indicators (KPIs) for the contact center (e.g., Abandon Rate, Speed to Answer, Handle Time) as well as ServiceNow metrics (e.g., ticket volume, incident resolution times, SLAs, and backlog trends) to identify process improvement opportunities.
• Design, build, and maintain interactive dashboards (using Tableau, Excel, or similar tools) to provide real-time visibility into contact center performance.
• Partner with cross-functional teams to translate business objectives into scalable technical specifications, using data-driven insights and stakeholder feedback to prioritize analytics initiatives.
• Act as a project manager for analytics tasks and lead team meetings to track progress, align on goals, and ensure smooth project execution.
• Perform data validation for data accuracy and consistency. Troubleshoot and resolve reporting or data discrepancies as they arise.

Senior Analyst, Customer Experience Reporting and Analytics

• Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.
• User & Project Administration: Onboard new users to Procore and assign standard roles and permissions based on company and project templates, process user departures by removing platform access promptly, push new projects to the portfolio
• Data Maintenance: Update the cost catalog and maintain vendor lists with accurate pricing data, collaborate with preconstruction, estimating, and procurement teams to standardize parts lists, material descriptions, and unit costs, input and manage routine bulk data updates while preserving data integrity, assist with document control task within the platform
• Technical Support: Provide first-line technical support to internal teams and field users, troubleshoot routine login issues, escalate complex bugs and system errors when necessary
• Collaboration and Training: Safety is our number one priority. Follow safe work practices in accordance with company and client worksite policies, promote Core Values to foster and safeguard family-centric culture, manage and track end user training, deliver training sessions and distribute user guides and SOPs to team members, enforce company policies regarding data privacy and platform security
• Travel: The individual in this role should be able and willing to travel as required by E2 Optics.

Procore Support Specialist

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Customer Service Specialist

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Support acquisition planning, contract actions, and program execution activities.
• Assist with development of acquisition documentation, requirements packages, and milestone artifacts.
• Coordinate with contracting officers, program managers, and technical teams.
• Track program deliverables, action items, and contract performance metrics.

Acquisition Support Specialist

• Lead the Customer Experience
• Own customer support operations across email, chat, phone, and community channels.
• Ensure every customer interaction is efficient, authentic, and aligned with the Glade brand.
• Serve as the primary advocate for customer needs across the organization.
• Improve Systems & Processes
• Optimize support workflows, automation, and service technologies.
• Identify opportunities to improve response times, efficiency, and customer satisfaction.
• Maintain and enhance customer support documentation, knowledge bases, and SOPs.
• Turn Customer Feedback Into Action
• Analyze customer feedback, trends, and service metrics.
• Deliver actionable insights to Product, Marketing, Operations, and Leadership teams.
• Help shape product improvements and business decisions based on customer needs.
• Lead a Seasonal Team
• Recruit, onboard, train, and coach seasonal Customer Experience Representatives.
• Manage approximately 3–4 direct reports during peak season.
• Create a positive, accountable, and customer-focused team culture.
• Resolve Complex Customer Issues
• Handle escalated customer situations with empathy and professionalism.
• Drive solutions that strengthen customer trust, satisfaction, and long-term loyalty.
• Build Community & Brand Advocacy
• Engage with customers beyond traditional support channels.
• Foster meaningful relationships that strengthen the Glade community and brand affinity.
• Represent the authentic voice of the customer internally and externally.

Customer Experience Manager

• Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries.
• Consult with users to identify and implement the most efficient ways to use our tools for their specific needs.
• Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets.
• Educate users on key features and benefits, translating technical capabilities into business value.
• Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements.
• Document, track, and resolve inquiries within our CRM, ensuring all responses meet or exceed established Service Level Agreements.
• Maintain our reputation for high-quality support through proactive communication and reliable technical expertise.

Associate Customer Support, Market Data Specialist

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Drives strategic, technical and complex adoption strategies across large, strategic customer segments
• Regularly leads customized technical enablement initiatives such as executive briefings
• Acts as a trusted advisor to senior customer leaders
• Oversees TAP execution and integration across multiple teams
• Demonstrates deep knowledge across several products in a secondary architecture
• Runs adoption business reviews and updates TAPs
• Partners with Sales and CX leadership to co-create adoption journeys

Customer Experience Specialist, Customer Success – Splunk

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Provide necessary support to the managing of Head Start and Early Head Start grant programs
• Accurate and timely analysis and review of funding applications according to established Regional Office timeframes and procedures
• Review and analysis of recipient program performance reports, Incident reports and complaints, information, and indicators
• Provision of accurate and timely regulatory and policy guidance to Head Start recipients
• Coordinate and incorporate Regional Management (RPM & SPS), TTA (Training & Technical Assistance), and Grants Specialist staff on all recipient case work
• Conduct monthly calls with recipients and Regional Grants Specialists covering Checkpoint Data, Self-Assessment, Enrollment, Staff Salaries and Retention, Community Assessments, Continuous Improvements, Transitions and other recipient specific topics
• Participate in all required Regional meetings and conferences
• Conduct annual site visits to recipients as part of the five-year monitoring cycle for grant oversight according to Regional Office protocols

Head Start Program Support Specialist

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Customer Service Representative

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment

Retention Restaurant Support Specialist, SaaS Sales

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Customer Service Representative – Part time

• Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues (e.g., DB, OS, Networking), adhering to ZDM for complete documentation in Salesforce.
• Handle complex technical issues independently, escalating only critical or unresolved problems to senior team members or CSO teams (e.g., Software Support, Implementation) or other departments (e.g., Product/R&D, SRE, IT App Hosting, Sales) as necessary, using Atlassian Jira Service Desk for handoffs.
• Collaborate with other CSO teams or departments to address technical issues that span across multiple products or systems, ensuring seamless cross-product support, using Microsoft Teams or Slack for resource navigation.
• Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems (KB Create) and sharing insights with the team, linking relevant KB articles (KM Linking %) in Salesforce and Atlassian Confluence.
• Identify technical trends through customer case analysis, proposing preventative support initiatives to reduce recurring issues, swarming in collaboration channels to enhance reputation as a technical expert.
• Take a proactive approach by recognizing potential technical challenges and addressing them before they escalate, ensuring compliance with initial response and ANRD.
• Cross-train on additional technical components within the suite (e.g., SQL Server, VMware), gaining a broader understanding of the ZOLL product ecosystem, using tools like Salesforce and Microsoft Teams.
• Facilitate incident management processes, coordinating team responses to ensure timely resolution of high-priority technical cases or outages and adherence to SLAs, using Atlassian Jira Service Desk and Microsoft Teams.
• Optimize hybrid meeting structures and remote team productivity guidelines, using virtual collaboration tools like Microsoft Teams, Slack, and LogMeIn Rescue to maintain technical service excellence.
• Adhere to customers’ preferred contact methods (e.g., Five9, email, LogMeIn Rescue) and monitor technical bugged cases in Pending Internal Status on a regular cadence, ensuring compliance with ANRD and resource engagement

See all jobs on JobTailor

Licensed Customer Service Representative II

Senior Analyst, Customer Experience Reporting and Analytics

Procore Support Specialist

Customer Service Specialist

Insurance Support Specialist

Acquisition Support Specialist

Customer Experience Manager

Associate Customer Support, Market Data Specialist

Senior Product Support Specialist

Customer Experience Specialist, Customer Success – Splunk

Chat & Community Support Specialist

Chat & Community Support Specialist

Customer Care Agent

Head Start Program Support Specialist

Customer Service Representative

Retention Restaurant Support Specialist, SaaS Sales

Customer Support Advocate

Customer Service Representative – Part time

Technical Product Support Specialist II

Customer Service Representative – Part time