Customer Service Representative

Porch Light Health

Customer Service Representative handling patient inquiries and coordination for Porch Light Health. Working remotely to support outpatient treatment of Opioid Use Disorders and other addictive disorders.

Posted 7/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and medical terminology while providing exceptional customer service in a clinical environment. Bilingual in Spanish is a valuable asset for effective patient communication.

Highest-signal resume keywords

Patient SchedulingMedical TerminologyInsurance VerificationCustomer ServiceBilingual in Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance BillingEligibility VerificationProcedure Preparation EducationFinancial Counseling Referral

Soft Skills

CommunicationPrioritizationProblem-Solving

Tools & Technologies

Scheduling ApplicationsClinical Operating SystemsMedical Necessity ApplicationsScanning Repository

Industry Keywords

Demographic InformationOutpatient VisitsFinancial Risk Management

About the role

Key responsibilities & impact

Answer phones for clinic system
Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
Confirm patient information including demographic and insurance information.
Educate patients on procedure preparations, appropriate dress requirements, special instructions.
Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
Refer self-pay patients to financial counseling.
Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Requirements

What you’ll need

High School diploma or equivalent
One (1) year customer service
Knowledge of medical terminology, insurance and billing
Bilingual in Spanish, a plus
Must live in Colorado for this remote position

Benefits

Comp & perks

401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off
Discretionary bonus