Porch Light Health

Call Center Representative

• Answer phones for clinic system
• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
• Confirm patient information including demographic and insurance information.
• Educate patients on procedure preparations, appropriate dress requirements, special instructions.
• Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
• Refer self-pay patients to financial counseling.
• Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Medical Director

• Lead psychiatric services across all clinics, serving as a clinical resource and mentor.
• Provide psychiatric assessment, diagnosis, and treatment for patients receiving care.
• Prescribe and monitor MAT medications in compliance with regulations.
• Collaborate with medical, behavioral health, and peer support teams to ensure integrated, patient-centered care.
• Monitor provider performance and patient outcomes, leading quality improvement initiatives.
• Provide ongoing training, mentorship, and development opportunities for providers.

Call Center Representative

Psych Medical Director