Porch Light Health

Customer Support

• Answer phones for clinic system
• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
• Confirm patient information including demographic and insurance information.
• Educate patients on procedure preparations, appropriate dress requirements, special instructions.
• Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
• Refer self-pay patients to financial counseling.
• Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

Customer Service Representative

Therapist

• Provide on-demand (“on-call”) therapeutic support for patients attending MAT appointments
• Review and interpret standardized assessment tools, including BAM-R, PHQ-9, Social Determinants of Health, and Patient Satisfaction Surveys
• Compare current assessment results to baseline and prior scores to identify trends and clinical needs
• Deliver brief, targeted therapeutic interventions including supportive counseling, Cognitive Behavioral Therapy (CBT), and Motivational Interviewing (MI)
• Address ambivalence, reinforce recovery goals, and support behavioral change
• Collaborate with patients to identify barriers to recovery and connect them with appropriate internal or external services
• Document clinical interactions and relevant findings in accordance with organizational standards
• Communicate clinically relevant insights to the care team as appropriate
• Participate in feedback loops to refine and improve the MBC pilot model

Contract Therapist – Measurement-Based Care

General

• The Psychiatric Practitioner provides direct client care, including assessing, diagnosing, planning, and prescribing pharmacologic and non-pharmacologic treatment of health problems, health promotion and preventive care within this specialized area of practice
• Performs psychiatric diagnostic evaluations to determine diagnoses, treatment strategies, and care coordination needs for clients with mental health, substance use, or other psychiatric and medical needs
• Provide all psychiatric and/or medical services within reasonable and expected medical standards, timelines, and in conformance with all requirements imposed by the applicable health licensing boards
• Applies medical knowledge and skills to the process of diagnosis, prevention, and treatment of illnesses
• Maintain timely, complete, accurate and legible medical records for all patients evaluated and treated by the Practitioner in organization medical record system
• Performs timely, concurrent, accurate clinical/billing documentation meeting professional standards in compliance with State and Federal regulations, clinical necessity, and appropriate coding standards
• Performs pharmacologic treatment strategies, orders medications, monitors, and evaluates progress on psychiatric and/or other medications
• Order, obtain and assess appropriate laboratory tests and diagnostics. Base clinical decisions on laboratory interpretation
• Assures timely access to care, demonstrates flexibility in scheduling to fully meet client needs, and meets applicable productivity standards
• The Provider will assume client care responsibilities inclusive of psychiatric evaluation, professional diagnoses and prescribing and/or administering treatment
• Collaborates with MD or DO for challenging or complex cases
• Remain in compliance with state laws and regulations for Psychiatry, including meeting supervised hour requirements, CME, and completing appropriate assessments in timely manner with supervising physician

Psychiatric Nurse Practitioner/Physician Assistant

Medical Director

• Provides overall medical direction and supervision of the organization's OTP and MAT services.
• Maintains responsibility for the quality, integrity, and effectiveness of medical and nursing services.
• Ensures compliance with applicable federal, state, DEA, SAMHSA, CARF, and other regulatory requirements.
• Collaborates with organizational leadership to establish, implement, and evaluate medical policies, procedures, and clinical protocols.
• Provides clinical consultation and guidance to providers, nursing staff, counselors, and interdisciplinary treatment teams.
• Participates in quality assurance, utilization review, risk management, and performance improvement initiatives.
• Serves as the medical subject matter expert regarding substance use disorder treatment and evidence-based practices.
• Conducts comprehensive medical evaluations, physical examinations, and assessments for patients seeking treatment.
• Reviews medical histories, laboratory results, toxicology reports, and other diagnostic information.
• Diagnoses and treats substance use disorders and co-occurring medical conditions within the scope of practice.
• Develops and oversees individualized treatment plans.
• Prescribes and manages medications utilized in OTP and MAT programs, including methadone, buprenorphine, and other approved medications as clinically appropriate.
• Determines patient eligibility for admission, continuation of care, transfer, and discharge from treatment services.
• Monitors patient progress and adjusts treatment plans based on clinical presentation, treatment response, toxicology results, and interdisciplinary team recommendations.
• Assesses psychiatric and behavioral health needs and facilitates referral to specialty services when appropriate.
• Provides patient education regarding treatment options, medication risks and benefits, overdose prevention, infectious diseases, and recovery support services.
• Oversees methadone induction, stabilization, maintenance, and medically supervised withdrawal protocols.
• Reviews and approves dosing determinations consistent with regulatory requirements and clinical best practices.
• Determines eligibility for take-home medications and approves take-home schedules in accordance with federal and state regulations.
• Ensures proper documentation and authorization of medication orders and verbal orders.
• Monitors and manages the treatment of high-risk or medically complex patients, including pregnant individuals and patients with significant medical comorbidities.
• Ensures all required medical assessments, laboratory testing, and ongoing evaluations are completed in a timely manner.
• Provides clinical supervision and oversight to medical providers, nursing personnel, and other assigned staff.
• Participates in recruitment, onboarding, performance management, coaching, and professional development of medical staff.

Medical Director – OTP

Business Development Rep

• Business Development Lead Research: Identify and research potential referral sources, including private practices, behavioral health providers, community organizations, and healthcare partners.
• Build and organize contact lists for import into Porch Light Health's CRM.
• Gather key contact information, specialties, locations, and referral potential.
• Community Outreach Research: Identify community-based organizations in rural and frontier markets that may be appropriate locations for educational materials and outreach efforts.
• Research churches, community centers, food banks, libraries, recovery organizations, social service agencies, and other community touchpoints.
• Develop organized market-by-market outreach lists.
• Grant Opportunity Research: Research federal, state, local, and private foundation grant opportunities aligned with Porch Light Health's mission and services.
• Summarize funding opportunities, eligibility requirements, deadlines, award amounts, and application considerations.
• Maintain a grant opportunity tracking spreadsheet and prioritize opportunities based on strategic fit.

Customer Service Representative

Contract Therapist – Measurement-Based Care

Psychiatric Nurse Practitioner/Physician Assistant

Medical Director – OTP

Project-Based Temp – Research and Business Development Support