Customer Service Specialist

EF Education First Teachers

Customer Service Specialist at EF Go Ahead Tours guiding travelers through pre-departure processes using AI tools for personalized support. Building relationships and resolving complex situations with empathy.

Posted 7/18/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship building and emotional intelligence. Capable of navigating complex situations and making sound judgments while utilizing AI-powered tools for effective communication.

Highest-signal resume keywords

Customer Service ExperienceEmotional IntelligenceRelationship BuildingAI-Powered ToolsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyCollaborationAdaptabilityCuriosityJudgment Under Pressure

Tools & Technologies

AI-Powered WorkflowCommunication Tools

Industry Keywords

Client-Facing ExperienceTraveler ExperienceDe-EscalationComplexity Management

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for as part of the EF Go Ahead community.
Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement.
Partner with internal teams to resolve traveler requests seamlessly, owning the outcome and ensuring travelers receive a single, cohesive experience.
Make meaningful decisions within an AI-powered workflow, from approving and redirecting traveler communications to challenging output that misses the mark.
Take ownership of and de-escalate emotionally charged situations with patience and composure.
Adapt your communication style and approach to match each traveler’s needs and preferences across phone, email, and chat.
Exercise independent judgment on policy exceptions, compensation, and resolution decisions.

Requirements

What you’ll need

4 years of relevant customer service or client-facing experience or a 4-year college degree.
Your work is driven by empathy and relationship building.
You thrive in complexity.
You have high emotional intelligence.
You exercise sound judgment and confidence under pressure.
You are naturally curious.
You are a natural collaborator.
You bring purpose to your work.
You embrace a growth mindset.
You are comfortable adopting new technology and AI-powered tools.

Benefits

Comp & perks

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.