EF Education First Teachers

Bilingual

• Drive sales through database and lead management
• Develop and execute long-term sales strategy
• Continuously manage and prioritize multiple tasks and work efficiently under pressure
• Maintain a daily high volume of outbound calls to potential customers
• Work as a team-player to best respond to customer needs
• Consistently demonstrate a positive attitude in approaching challenging situations
• Be eager to take the lead, and use all the tools at your disposal to help our customers travel on a language course abroad
• Develop and promote relationship building activities, including fairs and exhibitions
• Flexibility to work weekly late shifts and monthly weekend coverage may be requested. Extra hours as needed.
• Reach and exceed sales goals

Bilingual Program Advisor

Customer Support

• Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for
• Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement
• Partner with internal teams to resolve traveler requests seamlessly
• Make meaningful decisions within an AI-powered workflow
• Take ownership of emotionally charged situations and guide travelers to resolution
• Adapt communication style and approach to match each traveler’s needs

Bilingual Customer Service Specialist

• Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for as part of the EF Go Ahead community.
• Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement.
• Partner with internal teams to resolve traveler requests seamlessly, owning the outcome and ensuring travelers receive a single, cohesive experience.
• Make meaningful decisions within an AI-powered workflow, from approving and redirecting traveler communications to challenging output that misses the mark.
• Take ownership of and de-escalate emotionally charged situations with patience and composure.
• Adapt your communication style and approach to match each traveler’s needs and preferences across phone, email, and chat.
• Exercise independent judgment on policy exceptions, compensation, and resolution decisions.

Customer Service Specialist

• Build authentic relationships with travelers
• Proactively reach out to travelers ahead of departure to set expectations and answer questions
• Partner with internal teams to resolve traveler requests seamlessly
• Make meaningful decisions within an AI-powered workflow
• Take ownership of and de-escalate emotionally charged situations
• Adapt your communication style and approach to match each traveler’s needs
• Exercise independent judgment on policy exceptions, compensation, and resolution decisions.

• Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for as part of the EF Go Ahead community
• Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement, tailoring interactions so that every traveler feels seen and supported
• Partner with internal teams to resolve traveler requests seamlessly, owning the outcome and ensuring travelers receive a single, cohesive experience
• Make meaningful decisions within an AI-powered workflow, from approving and redirecting traveler communications to challenging output that misses the mark, with your feedback directly influencing how our tools improve
• Take ownership of and de-escalate emotionally charged situations with patience and composure, guiding travelers from frustration to resolution and confidence
• Adapt your communication style and approach to match each traveler’s needs and preferences across phone, email, and chat
• Exercise independent judgment on policy exceptions, compensation, and resolution decisions

Business Development Rep

• Prospect, sign, and activate Travel Advisors and agency accounts across your territory.
• Execute a territory plan: call cadences, agency visits, trade shows, consortium events, and virtual presentations.
• Hit monthly and quarterly new-activation targets.
• Reactivate lapsed advisors and convert them into consistent producers.
• Own booking volume across your active advisor book; accountable to quarterly revenue quotas.
• Serve as the primary EF Go Ahead Tours contact for top-producing advisors, delivering training, promotional support, and account-level plans that include co-op marketing.
• Attend tradeshows, consortium events, and industry conferences.
• Equip advisors with co-op materials and booking incentives in collaboration with Marketing.
• Maintain accurate CRM data; track pipeline, activities, and booking attribution.
• Report on KPIs weekly and, as a founding channel member, contribute to the advisor program playbook, portal requirements, and commission tier design.

Business Development Manager, Travel Advisor Channel

Account Executive

• Independently manage your book of business while simultaneously bringing in new business
• Maintain and practice high outreach, follow-up phone conversations
• Average 100+ calls and 3 hours of phone time per day
• Utilize consultative selling techniques to prospect and initiate product interest
• Consistently achieve or exceed sales goals
• Develop an integrated sales strategy to accomplish your goals
• Weekend Work: 1-2 shifts/month - Take a weekday off when you work a weekend day
• Late Shift Work: 1-2 shifts/month - Late shifts will be from 11:30 am - 8 pm MT

Tour Consultant, Individual Sales

• Serve as the main point of contact for students enrolled in programs as well as their parents
• Manage pre-departure enquiries, course modifications, and program complaints to ensure high levels of customer satisfaction
• Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues
• Manage and collect course payments
• Ensure all necessary forms and paperwork are collected
• Help students obtain any necessary visas and study permits
• Collaborate in customer retention through emailing, phone calls, and online meetings
• Coordinate flight and travel details
• Indirect sales through up-sell
• Continuously manage and prioritize multiple tasks and work efficiently under pressure
• Work as a team player to best respond to customer needs
• Consistently demonstrate a positive attitude in approaching challenging situations
• Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad

Customer Service Coordinator

Director

• Manage tour logistics
• Liaise with suppliers (hotels, restaurants, local guides etc.)
• Keep the tour paperwork up to date
• Provide educational commentaries
• Lead fun and experiential activities
• Ensure the safety of all our travelers
• Facilitate the inclusion of every person on your tour
• Represent EF while on tour

Tour Director

Ecommerce

• Own the day-to-day operational integrity of the Go Ahead Tours website within CMS
• Execute content updates accurately and efficiently, ensuring all fields, components, and modules are correctly configured
• Manage and maintain page templates — ensuring template integrity across all instances when templates are updated or new ones are introduced
• QA all content deployments prior to publish, validating against brand, accuracy, and functional standards
• Identify and escalate CMS bugs or template inconsistencies to the Engineering team with clear, structured documentation
• Perform pre-launch and post-launch quality assurance for all website updates, ensuring content, functionality, tracking, and user experience meet established standards
• Monitor overall website operational health through regular audits and automated reporting
• Identify broken experiences, content inconsistencies, rendering issues, and technical anomalies before customers encounter them
• Coordinate resolution with Engineering, SEO, Product, and Marketing teams
• Maintain operational dashboards and issue logs to ensure visibility into recurring trends
• Build and configure lead capture forms according to established specifications, naming conventions, and targeting rules
• Ensure QA on all forms prior to launch against a defined compliance checklist, ensuring accuracy of copy, targeting logic, display rules, and tracking parameters
• Monitor form performance post-launch, tracking key metrics (submission rate, conversion rate, display frequency) and surfacing anomalies
• Maintain organized records of all active forms, including naming, configuration, and performance history
• Continuously identify opportunities to improve operational efficiency, quality, and scalability
• Develop repeatable workflows and checklists that reduce errors and increase consistency
• Champion operational best practices across website management processes
• Contribute to continuous improvement initiatives that enhance website operations
• Execute QA for all new tour launches, cross-referencing CMS page configuration against product attribute requirements and flagging mismatches
• Conduct recurring content compliance audits to ensure all pages meet brand, SEO, and legal standards — including meta field population, alt text, and structured data
• Monitor and maintain CA (Canadian) market content, ensuring correct domain-specific content is applied and regulatory standards are maintained
• Flag content governance issues proactively rather than waiting for them to surface through other channels
• Maintain the accuracy and currency of the on-site search index
• Identify and correct indexing errors or outdated entries as part of a regular audit process
• Coordinate with Web Merchandising on tour launches, retirements, and naming changes that affect search
• Serve as the operational hub for inbound content update requests from cross-functional teams including Copy, Creative, Product, and Marketing
• Manage intake, scheduling, and deployment of content updates, ensuring nothing falls through the cracks
• Communicate clearly with stakeholders about timelines, dependencies, and status
• Participate in release readiness activities, validating website changes before production deployment
• Support deployment checklists and rollback validation when necessary
• Regularly review performance data for owned areas — including form performance, page health metrics, and template engagement — to identify trends and anomalies
• Use GA4 and other reporting tools to answer operational questions: Is this form converting? Is this page template underperforming? Are redirects functioning correctly?
• Surface insights and flag issues proactively to the team; escalate findings that require strategic input
• Approach data as a tool for continuous improvement, not just reporting
• Maintain operational documentation, publishing standards, QA checklists, and CMS best practices
• Continuously improve documentation to support scalability and consistency
• Identify opportunities to automate repetitive operational workflows

E-Commerce Operations Specialist

Consultant

• Manage and grow a geographic territory of existing and prospective clients through a high volume of phone calls (50-60 per day on average) and strategic outreach
• Work with middle and high school teachers to launch international travel programs
• Strategically prospect, generate leads and follow up on leads to acquire new customers
• Grow existing key accounts, to help more students and educators discover the world
• Run your territory like a business—identifying, developing and executing opportunities to drive growth
• Forecast and hit key account metrics (monthly and quarterly sales projections and goals)
• Refine your sales techniques and support customers through email, phone, online presentations, and in-person meetings
• Coach teachers to build and execute successful tour promotion for the international travel programs at your schools
• Collaborate and strategize with the Customer Success team to ensure a smooth customer experience and overall growth in your territory
• Field incoming phone calls from teachers across the organization to help with tour related questions or events
• Support the emergency line during work hours while teachers are traveling during peak times

Tour Consultant

Product Manager

• Business outcomes, not feature lists. Every initiative has a metric defined before building begins, and you own the result with your pod.
• Deep Ultimate Break expertise. You become a go to person on the Ultimate Break technology stack, have a deep understanding of the customer journey, and the brand. You know the full arc: discovery, booking, pre-departure, and the app experience on tour.
• Proactive opportunity finding. You build a network, understand what the business is trying to accomplish, and bring well-scoped problems forward with clear tradeoffs.
• Data-informed decisions. You know which needle-moving metrics matter for Ultimate Break and you go find the answers through AI tools, self-serve data, or your analytics partners when the situation calls for it.
• At the cutting edge of technology. You work at the front edge of what's possible. That might look like AI woven into your daily workflow or reaching for a new tool without hesitation. You're curious by default.
• You discover opportunities without waiting to be handed a problem.
• You bring genuine curiosity to the Ultimate Break brand and care about what you’re building and why it matters to our travelers.
• You become a true subject matter expert in your product area, not a generalist hovering above it. You can demo a feature on a moment’s notice.
• You know the systems, the platform, and how things work technically. You challenge priorities that don’t make sense and you’re willing to say so.
• You can stand in as the voice of the Ultimate Break traveler, an 18- to 35-year-old who books group travel on their phone and wants a digital experience that matches their expectations.
• You build direct relationships inside and outside the business and gather signals through real conversation, and you translate what you hear into what we build.
• You have a point of view, you back it with data, and you can defend it.
• You draw on competitive research, industry expertise, and product intuition when the data doesn’t give you the full picture. You make your best-informed call and build in the measurement to know if you were right.
• You bring well-scoped options with clear tradeoffs, not a single predetermined answer. You work with your pod to make well-informed bets, ship them, and learn from what happens.
• You actively seek to understand how the systems you work with function and are building an AI-native workflow.
• You can make production code contributions directly and use AI for high-fidelity prototyping. You have no dependency on engineering for early exploration.
• Your default is to move. The path from problem to production should be days or weeks, not months.
• You cut or redirect work that isn’t driving toward the outcome. When the signal changes, you change with it.
• You build trust through expertise and genuine relationships. You present ideas with clarity and conviction and build advocates out of your stakeholders, not just approvers.

Digital Product Manager

• Support the Events team by accurately inputting, maintaining, and organizing customer data to ensure seamless event planning and execution.
• Assist the Events team in tracking participant information, managing data integrity, and ensuring all customer records are up to date ahead of and following events.
• Conduct research on industry trends and competitors to gather insights on market positioning, strengths, weaknesses, opportunities, and threats for the Business Development team.
• Analyze competitor and market data and prepare detailed reports highlighting key findings and recommendations to support the Business Development team's strategic initiatives.
• Assist the Business Development team in identifying new market opportunities by compiling and summarizing relevant data and research findings.

Bilingual Program Advisor

Bilingual Customer Service Specialist

Customer Service Specialist

Bilingual Customer Service Specialist

Customer Service Specialist

Business Development Manager, Travel Advisor Channel

Tour Consultant, Individual Sales

Customer Service Coordinator

Tour Director

E-Commerce Operations Specialist

Tour Consultant

Tour Consultant

Tour Consultant

Digital Product Manager

Customer Events and Business Development Co-Op