Bilingual Customer Service Specialist

EF Education First Teachers

Bilingual Customer Service Specialist personalizing the pre-departure experience for travelers. Collaborating with internal teams while supporting travelers with empathy and care in a hybrid work environment.

Posted 7/18/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathy and relationship building, while effectively adapting communication styles to meet diverse traveler needs. Proficient in utilizing AI-powered tools to enhance traveler experiences and resolve requests efficiently.

Highest-signal resume keywords

Fluent In English And SpanishCustomer Service ExperienceEmotional IntelligenceAI-Powered Tools ProficiencyRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyAdaptabilityCollaborationCuriosityDecision-Making

Tools & Technologies

AI-Powered Workflow

Industry Keywords

Client-Facing ExperienceTraveler EngagementCommunication SkillsComplex Problem Solving

About the role

Key responsibilities & impact

Build authentic relationships with travelers, making each person feel known, valued, and genuinely cared for
Proactively reach out to travelers ahead of departure to set expectations, answer questions, and build excitement
Partner with internal teams to resolve traveler requests seamlessly
Make meaningful decisions within an AI-powered workflow
Take ownership of emotionally charged situations and guide travelers to resolution
Adapt communication style and approach to match each traveler’s needs

Requirements

What you’ll need

Fluent in both written and spoken English and Spanish
4 years of relevant customer service or client-facing experience or a 4-year college degree
Work driven by empathy and relationship building
Thrives in complexity and can adapt communication style
High emotional intelligence, capable of making sound judgments under pressure
Naturally curious and a collaborator
Comfortable adopting new technology and AI-powered tools

Benefits

Comp & perks

Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.