Customer Service Coordinator

EF Education First Teachers

Bilingual Customer Experience Coordinator at EF International Language Campuses. Helping Canadian students and parents with course-related inquiries and ensuring a positive experience.

Posted 7/6/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$47,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for students enrolled in programs as well as their parents
Manage pre-departure enquiries, course modifications, and program complaints to ensure high levels of customer satisfaction
Communicate with global operations colleagues at campuses abroad to prepare for student arrival and reach solutions for any on-program modifications or issues
Manage and collect course payments
Ensure all necessary forms and paperwork are collected
Help students obtain any necessary visas and study permits
Collaborate in customer retention through emailing, phone calls, and online meetings
Coordinate flight and travel details
Indirect sales through up-sell
Continuously manage and prioritize multiple tasks and work efficiently under pressure
Work as a team player to best respond to customer needs
Consistently demonstrate a positive attitude in approaching challenging situations
Be eager to take the lead and use all the tools at your disposal to help our customers travel on a language course abroad

Requirements

What you’ll need

Bachelor’s Degree
Fluency in French and English
Previous office internship experience desirable
Strong attention to detail
Customer-centric approach
Comfortable leading difficult conversations by phone
Goal-oriented
Problem-solving mentality
Creative with an entrepreneurial mindset
Self-motivated and ambitious, strong ability to manage and complete projects with minimal direction
Ability to prioritize, meet challenging deadlines and perform under pressure
Study abroad experience is preferred

Benefits

Comp & perks

Work in our light-filled, conveniently located downtown office
Take advantage of our professional growth and learning opportunities
Participate in social networking opportunities
Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays
Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)
Excellent health, dental, and vision coverage, along with life and disability insurance
Wellness benefits, including an annual $500 healthy lifestyle reimbursement
EF program discounts including travel, language schools, childcare, and more
Discounts at local venues and businesses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Bachelor's DegreeOffice Internship ExperienceProject ManagementVisa And Study Permit AssistanceCourse Payment Management

Soft Skills

Team PlayerPositive AttitudeSelf-MotivatedCreative MindsetAbility To Lead Difficult Conversations