Bilingual Customer Service Representative – Spanish-English

TTEC

Bilingual Customer Service Representative providing remote support in Spanish and English. Resolving customer inquiries and delivering exceptional service through effective communication.

Posted 7/23/2026full-timeRemote • Colorado, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $14 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate in both Spanish and English. Capable of resolving complex customer issues through research and ownership of escalated calls.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication SkillsProblem ResolutionResearch SkillsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ExperienceResearch SkillsComputer Proficiency

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

High-Speed Internet

Certifications & Qualifications

High School Diploma or Equivalent

About the role

Key responsibilities & impact

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Take ownership over resolving escalated or complex calls from customers

Requirements

What you’ll need

6 months or more of customer service experience
High school diploma or equivalent
Great written and verbal communication skills in Spanish-English
Computer experience
High-speed internet (>15 mbps)

Benefits

Comp & perks

A supportive career and professional development environment
An inclusive culture and community-minded organization where giving back is encouraged
A healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives