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Customer Service Consultant
CarMaxCustomer Service Consultant providing seamless car buying experiences at CarMax by connecting with customers and guiding them through the purchasing journey. Responsible for achieving sales targets and mentoring others while ensuring a high-quality customer experience.
Core Competencies
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Demonstrates strong sales and customer service capabilities, with a focus on achieving performance goals and providing an exceptional customer experience. Proficient in guiding customers through the car purchasing process while adapting to new technologies and maintaining open availability for shifts.
ATS Keywords
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About the role
Key responsibilities & impact- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
- Mentor others as your skillset expands
- Achieve sales targets while providing an iconic customer experience
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
Requirements
What you’ll need- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced sales environment
- Good listening skills and strong customer focus
- High level of self-motivation to achieve performance goals
- Strong written and verbal communication skills
- Ability to learn and master new technologies, strong computer skills
- Open availability for shifts that may include nights, weekends, and holidays
- Must be open to shifting schedules two times per year according to needs of the business
- Candidates must live within 100 miles of the Customer Experience Center (CEC) location.
Benefits
Comp & perks- Earn up to 48 hours of sick time per year accrued on a per pay period basis
- Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay if such an Associate does work on a scheduled holiday due to business need
- Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval