CarMax

Artificial Intelligence

• Develop tools and technology to improve machine learning and GenAI system implementations
• Collaborate with Data Scientists to design and productionalize machine learning models
• Test and monitor applications and front-end experiences
• Directly impact performance enhancements in business operations
• Shape products to fulfill new opportunities from inception to completion

Senior Engineer, AI & ML

Platform Engineer

• Administer, monitor, and optimize Power BI and Tableau platforms across cloud and on-prem environments.
• Implement and manage user access, security roles, and governance policies to ensure data protection and compliance.
• Manage PowerBI Fabric capacities, gateway, workspaces and licensing
• Collaborate with cross-functional teams to support dashboard development, data source integration, and performance tuning.
• Automate platform maintenance tasks including upgrades, patching, backups, access provisioning and license management.
• Develop and maintain CI/CD pipelines for BI content deployment and version control.
• Integrate AI tools to automate platform monitoring, anomaly detection, and performance optimization.
• Provide technical support and troubleshooting for BI platform issues and user inquiries.
• Drive adoption of BI tools through training, documentation, and enablement initiatives.
• Monitor platform usage and performance metrics to identify opportunities for optimization and cost savings.
• Stay current with BI platform updates, features, and industry best practices.
• Partner with data governance and security teams to ensure compliance with enterprise standards.
• Participate in major incident response and root cause analysis for BI-related outages or performance issues.
• Mentor junior team members and promote best practices in BI platform administration and engineering.

Senior Business Intelligence Platform Engineer

Manager

• Work with business partners in Product, Technology, and Operations to drive supply chain business
• Define the strategic direction of one area of the supply chain
• Demonstrate analytic excellence through reporting on KPIs
• Present recommendations to product executives
• Drive execution through target setting and management systems
• Support implementation of change initiatives and present insights to key business partners

Manager, Supply Strategy – Analytics

Data Scientist

• Develop new models and improve existing models
• Analyze, validate, and apply feature engineering to large and complex pricing-related data sets
• Find creative ways to incorporate new insights and data sources
• Leverage statistical / machine learning techniques and sound reasoning to develop, validate, and improve predictive models
• Design controlled experiments to assess the business value of new models
• Present insights and recommendations to senior leaders to drive change
• Help CarMax continue to develop its data expertise
• Research innovations and best practices related to data sources, modeling methodologies, and data science tools
• Influence the team in the development of our modeling capability strategic roadmap
• Effectively communicate how our models work to team members

Manager, Data Science – Pricing Algorithms

• Develop optimal planning strategies that meet both short and long term business objectives
• Leverage exceptional business knowledge, creativity, vision and analytic skills
• Build a highly engaged team of 4-7 Data Scientists
• Lead the building of Artificial Intelligence to autonomously plan every move in an optimal way

Senior Manager, Data Science, Logistics Modeling

Strategy

• Work with business partners from our Product organization
• Make key recommendations to ensure our Supply Chain is optimized
• Drive execution through the identification of KPIs, target setting, and reporting
• Support the implementation of change initiatives by consulting on key strategic problems

Manager, Strategic Initiatives, Analytics

• Design, develop & operationalize algorithms impacting CarMax business
• Assess performance of production models and improve them
• Partner with teams to explore new use cases for algorithms and enhance customer experiences
• Develop strategies to collect data for algorithm performance improvement

Senior Data Scientist

Digital Marketing

• Establish, execute, and monitor digital communications
• Coordinate the transition of all current letters into digital format
• Review all existing and new content for brand consistency
• Create and monitor delivery workflows for all CAF digital content
• Oversee testing processes to ensure business rules and governance are met

Manager, Digital Marketing

Full-stack Engineer

• Oversee the planning and execution of network projects, provide technical leadership to the team, and collaborate with cross-functional departments to meet business objectives.
• Design, implement, and manage complex network solutions to support business operations.
• Responsible for safeguarding an organization’s computer systems and networks from security breaches, cyber threats, and vulnerabilities.
• Lead network architecture planning, including hardware and software upgrades.
• Provide technical expertise in troubleshooting network issues and implementing solutions.
• Collaborate with IT teams to ensure network security measures are in place.
• Conduct regular network performance monitoring and optimization.
• Mentor and train junior network engineers to enhance team capabilities.
• Evaluate new technologies and make recommendations for network improvements.
• Develop and maintain network documentation for reference and compliance purposes.

Senior Engineer, Network

Analyst

• Design & analyze tests to evaluate the effectiveness of changes to our products and operations
• Perform data driven analyses to support prioritization decisions and address key business questions
• Influence the strategic decisions of business partners in Product, Technology and Operations
• Partner with business & product owners to ensure their business areas drive innovation & ladder to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas

Sr. Analyst, Strategy & Analytics - Hybrid

• The Retail & HR Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates.
• CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth.
• The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.
• Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values: Do the Right Thing, Put People First, Win Together, Go for Greatness.
• About The Role Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car.
• The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.
• There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas: Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact
• Human Resources (HR) Strategy – Works to improve the Associate experience across CarMax’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more
• What You Will Do – Essential Responsibilities Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall vision and strategic plan Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance Generate value-creating ideas and work with business partners to prioritize and activate against these ideas Design & analyze tests to evaluate the effectiveness of changes to our products and operations