CarMax

Customer Support

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Customer Service Consultant

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Full-stack Engineer

• Serve as a technical leader enabling CarMax’s retail marketplace initiatives
• Design and evolve integration patterns for onboarding partners
• Ensure seamless customer experiences across channels
• Optimize CarMax platforms for reuse, scale, and flexibility
• Apply AI and automation to increase delivery throughput

Principal Software Engineer

• Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
• Partner with technology leadership to support large, cross organizational initiatives and address complex technical challenges.
• Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
• Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
• Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
• Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
• Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
• Display high level leadership skills, being able to drive the overall vision of the organization.
• Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.

Principal Engineer – Network, Cloud and Identity

Manager

• Responsible for interviewing, selecting and training associates
• Must effectively resolve associate matters
• Responsible for day-to-day tactical team decisions
• Required to manage multiple tasks and projects simultaneously
• Accountable for team’s use and adherence to the CarMax® Product & Technology Methodology
• Create/maintain team staffing and scheduling, to include time tracking
• Demonstrated ability to schedule and execute hardware and software releases
• Demonstrated ability to prioritize and assign tactical requests to the team
• Responsible for associate development to include providing courageous leadership, motivation to improve team dynamics, mentorship focused on growth of team members and constructive feedback on associate’s work
• Responsible for frequent associate File Reviews
• Effectively provide associate feedback through regular objective reviews and by writing and delivering Annual Performance Reviews
• Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis
• Track associate performance and provide them with appropriate feedback
• Leads team through obstacles and time constraints to consistently deliver results
• Influences the work of others to drive department and company goals through effective team and project management, customer interaction and IT coordination
• Provides technical experience related to the position
• Ensures that support problems and errors are tracked to ensure appropriate future handling
• Lead incident reporting to include postmortems which involve prioritizing enhancements to reduce ongoing support; scheduling support rotations; ensuring ticket queues are appropriately managed; and assisting with critical outages at any time
• Active participant in project design meetings providing vision and guidance
• Acts as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas
• Must courageously influence the processes and break down project barriers to best represent the customers’ requirements and needs
• Must continually seek opportunities to increase internal customer satisfaction and deepen client relations

Manager, Application Systems

Data Scientist

• Design, develop, deploy, and maintain ML products that create personalized experiences for our customers
• Analyze large-scale behavioral data (search queries, click-through rates, purchase patterns, inventory turnover) to surface insights about customer preferences and system performance
• Design, execute, and interpret statistical tests (A/B tests, holdout experiments, pre/post analyses) to measure the impact of algorithm changes and new features
• Partner with ML engineers on model deployment and ML product development (API’s, data services, etc.)
• Translate complex data and ML findings into clear narratives for technical and non-technical stakeholders alike
• Partner closely with cross functional teams in Product, Strategy, Technology, and Operations
• Stay current on research and best practices in recommender systems and search; bring new ideas to the team

Senior Data Scientist, Search and Recommendations

Network Engineer

• Design, implement, and support enterprise network solutions across data centers, cloud platforms, and retail locations.
• Collaborate with peers in product management, systems architecture, cloud, and security.
• Serve as a technical contributor on high‑visibility, cross‑functional projects.
• Build and evolve self‑service capabilities, automation, and repeatable patterns for network device management.
• Implement, enhance, and maintain network monitoring and visibility solutions.
• Participate in operational support, troubleshooting complex network issues, and incident resolution.
• Partner with cybersecurity teams to harden the network environment.

Senior Cloud Network Engineer

Engineer

• Design, build, and maintain production-grade data pipelines (streaming and batch)
• Implement event-driven ingestion and near real‑time processing
• Build transformations using distributed data processing frameworks
• Write and maintain clean, testable Python code following software engineering best practices
• Support CI/CD pipelines, automated deployments, and environment promotions
• Monitor and troubleshoot pipeline failures, latency issues, and data quality problems
• Collaborate closely with Data Scientists, Analysts, and platform engineers

Engineer II, Data

• Serve as a senior delivery leader driving excellence across multiple teams and strategic initiatives
• Act as a trusted advisor and subject matter expert in delivery methodologies, tools, and practices
• Lead the evolution of delivery standards, foster community engagement, and provide hands-on support for complex projects
• Champion delivery excellence across teams and projects, aligning execution with strategic objectives
• Develop and maintain toolkits and frameworks to support scalable, consistent delivery
• Mentor and coach Delivery Managers, driving maturity and consistency across teams
• Provide executive-level reporting on portfolio performance, risks, and dependencies
• Coordinate with internal and external partners to ensure alignment and delivery success

Customer Service Consultant

Customer Service Consultant

Customer Service Consultant

Principal Software Engineer

Principal Engineer – Network, Cloud and Identity

Customer Service Consultant

Manager, Application Systems

Senior Data Scientist, Search and Recommendations

Senior Cloud Network Engineer

Engineer II, Data

Group Delivery Manager