CarMax

Customer Support

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Customer Service Consultant

Manager

• Partner with business areas to provide technology solutions and services that help deliver CarMax’s strategic mission and objectives.
• Direct and manage planning, software development, implementation, administration and maintenance for a suite of application systems focusing on upper funnel acquisition, customer activation, and engagement.
• Develop long- and short-term technology solutions addressing business goals and enhancing profitability, efficiency, and customer experience.
• Collaborate with teams to implement advanced technologies including cloud, AI, machine learning, natural language processing, and personalization.
• Shape strategies for content management, SEO, and brand presence across multiple platforms.

Senior Manager, Application Systems

Artificial Intelligence

• Develop tools and technology to improve the performance of our business through machine learning and Generative AI system implementations
• Collaborate closely with Data Scientists to design and productionalize machine learning models
• Design and monitoring of applications and front-end experiences
• Influence team norms, culture, and technical vision across the organization

Senior Engineer, AI & ML

Full-stack Engineer

• Take a lead role in support and enhancing our new Cloud based ERP solution.
• Partner with other technology teams, internal SMEs, and business stakeholders.
• Work with fellow CarMax associates to understand the real-life process and data challenges.
• Collaborate with colleagues in product design, product management, systems architecture, and various operational and technical teams.
• Market innovative ideas internally and evolve them according to feedback in an agile environment.

Customer Service Consultant

Senior Manager, Application Systems

Senior Engineer, AI & ML

Senior Software Engineer, Oracle Cloud