CarMax

Customer Support

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

Customer Service Consultant

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license

Full-stack Engineer

• Work with fellow associates to understand the real-life challenges of customers and discover what they need to move seamlessly between the online and in-person shopping experiences
• Collaborate with colleagues in product design, product management and systems architecture to develop experimental solutions and bring great ideas to life
• Market your innovative ideas internally and evolve them according to feedback and critique within an agile environment
• Stay on top of industry trends and best practice to continuously improve what we do and ensure our customer experience is the best it can be
• Consult stakeholders, carry out experiments, tackle complex business problems and implement new products
• Innovate in our digital search and merchandising technology stack

Principal Software Engineer

• Mentor engineers through code reviews, best practices and technical and collaborative problem solving
• Author design decision records including pros and cons analysis; present to the team, architects, and managers to build alignment.
• Lead milestone definition, breaking Objectives and Key Results into incremental deliverables that provide measurable business value.
• Organize and prioritize tech debt and present recommendations to Product and Technology Managers for incorporation into the team intake process.
• Contribute to guilds and committees to drive cross-team collaboration and standardized best practices.
• Serve as the first point of escalation for technical delivery impediments and lead Root Cause Analysis efforts.
• Develop/lead development of high performing Rest APIs using .NET (C#), Azure Functions, Azure Queues, and Azure Service Bus.
• Design scalable, reliable, and reusable data integration patterns.
• Develop robust monitoring, alerting, and reconciliation functionality across services and pipelines.
• Implement CI/CD automation and DevOps practices to improve code integration, testing, and deployment efficiency.
• Participate in architectural design reviews and contribute to team’s technical roadmap.
• Write and maintain technical documentation for integrations, services and APIs
• Participate in on-call rotation for production support.
• Partner with Product and Delivery stakeholders to deliver solutions that balance business needs with engineering responsibilities such as scalability, reliability, and security.
• Stay on top of industry trends and best practices to continuously improve engineering quality and customer experience.

Principal Engineer, Software – Master Data Management

Engineer

• Develop and maintain high performing Rest APIs using .NET (C#) in Azure
• Develop data ingestion and syndication pipelines through events with Azure Functions, Azure Queues, and Azure Service Bus
• Design data integrations with reusable patterns, built for scalability and reliability
• Develop robust monitoring, alerting and reconciliation functionality
• Implement continuous integration and dev ops practices
• Mentor associates

Senior Engineer, Software – Master Data Management

Product Designer

• Inform and drive an experience design strategy for a customer or associate-led experience program
• Work within and across multiple product teams to provide thought leadership and create intuitive and elegant product design solutions that solve complex consumer problems and drive business results
• Communicate solutions to stakeholders and executives in a manner that simplifies complexity and generates excitement
• Lead and develop user experience research plans to understand consumer and associate needs, opportunities, and pain points to continually inform an iterative design and discovery process
• Collect and synthesize qualitative and quantitative research to inform and validate design decisions
• Collaborate (and lead/facilitate collaboration) with Product Managers, Designers, Analysts and Developers throughout the discovery, design, and development process
• Create visual artifacts to articulate, inform and validate ideas with consumers and stakeholders (prototypes, wireframes, sketches, journey maps, personas, etc.)
• Create and oversee the development of detailed design deliverables utilizing and contributing to the CarMax design language system and pattern library
• Stay current on all the tools, principles, and practices in product design, prototyping and development, and drive for continuous improvement
• Facilitate meetings and brainstorming sessions that are organized and productive
• Mentor and train junior members of the design team on industry and CarMax best practices
• Advocate for ambitious standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving them

Manager, Product Design

• Design, build, and evolve the developer platform including the developer portal, golden path templates, and onboarding frameworks.
• Lead the engineering implementation of AI-enabled development tooling, including GitHub Copilot and agentic AI workflows.
• Architect and maintain CI/CD pipeline infrastructure and delivery automation tooling.
• Collaborate with product management, systems architecture, and platform teams to develop experimental solutions.
• Establish and champion engineering best practices across the Developer Experience portfolio.
• Mentor engineers across the team and organization.

• Be a key partner in driving direction and goals for the team, both in terms of individual project impacts but also overall standards for Generative AI utilization in the organization
• Lead process and technology teams in developing integration, end-to-end, and UAT test strategy as well as testing activities
• Help drive the broader understanding of the use of Generative AI by interfacing with key roles in Operations, Legal, Security, and Technology
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our customer experience is the best it can be
• Lead, mentor, and develop other engineers using technical expertise, best practices and industry standards for Generative AI systems

Principal Engineer, AI/ML

Artificial Intelligence

• Identify new opportunities for ML and AI solutions and build and cultivate relationships with leaders across the organization to foster those partnerships
• Influence partners and stakeholders in Data Science and other teams across the organization to prioritize objectives and provide a comprehensive approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations
• Communicate effectively with senior leadership to share progress, raise any roadblocks or impediments to delivery, and also spread awareness of your teams’ achievements
• Create the strategic roadmap that will guide the direction and goals for the team, both in terms of individual project impacts but also overall standards for machine learning and AI utilization in the organization

Customer Service Consultant

Customer Service Consultant

Principal Software Engineer

Customer Service Consultant

Principal Engineer, Software – Master Data Management

Senior Engineer, Software – Master Data Management

Manager, Product Design

Principal Software Engineer

Principal Engineer, AI/ML

Senior Manager, AI & ML