Bilingual Customer Service Associate

IMH

Customer Service Associate I providing bilingual support handling patient inquiries and requests. Focused on assisting patients with billing inquiries, complaints, and ensuring satisfaction.

Posted 7/22/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in bilingual customer service, particularly in handling billing inquiries and complaints for Spanish-speaking patients. Proficient in healthcare billing compliance and effective communication to ensure patient satisfaction.

Highest-signal resume keywords

Bilingual CertificationCustomer Service ExperienceHealthcare Billing ComplianceCall Center ExperienceBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Billing KnowledgeInsurance ProcessesCollections ExperiencePayment Plan NegotiationFirst Contact Resolution

Soft Skills

Patient-Friendly CommunicationProblem SolvingConflict ResolutionInterpersonal SkillsCustomer Satisfaction Focus

Certifications & Qualifications

Bilingual Certification Through Alta Language Testing

Industry Keywords

Revenue Service OrganizationBilling InquiriesPatient SatisfactionFinancial Assistance ProgramsService Behavior Standards

About the role

Key responsibilities & impact

A Customer Service Associate I – Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests.
The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction.
Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
Utilizes various computer systems to resolve patient billing questions and document interactions.
Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Requirements

What you’ll need

Demonstrated experience in customer service, collections or a call center environment.
Bilingual certification through Alta Language Testing.
Demonstrates basic computer skills
Demonstrates knowledge of excellent customer service behaviors.
Two (2) Years of experience in customer service, collections or call center environment
Demonstrates knowledge of healthcare billing compliance regulations.
Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Benefits

Comp & perks

generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.