Call Center Representative

• The Contact Center Representative is the first connection between Intermountain and patients.
• Responsible for fostering relationships with patients, parents and guardians regarding the patient's care.
• Answer phones promptly, and successfully interface with callers to communicate patient's needs through messaging with clinical caregivers.
• Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
• Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
• Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.

Contact Center Representative

Accountant

• safeguards Intermountain Health's assets through monthly accounting operations and internal controls
• ensures accurate and compliant financial reporting
• responsible for understanding account balances, completing reconciliations, performing data analysis and supporting the companies assigned to their team and manager
• understands and explains all aspects of the accounting process
• performs routine and non-routine accounting tasks requiring in-depth analysis
• acts as an accounting technical resource to others
• provides expertise in applying generally accepted accounting principles to all phases of accounting operations
• responsible for in-depth analysis of accounting tasks, critical accounting entries and financial statement review
• may have responsibility for the month-end close of a company
• may act as a mentor to other members of accounting
• may have responsibility for training, coordinating, and reviewing work of others
• may be a project lead or perform supervisory duties

Senior Accountant

Data Analyst

• Initiating the development and deployment of data analytics at Intermountain Health.
• Acting in a more senior capacity, contributing to strategic initiatives, clinical standards, and operational goals through data insights.
• Collaborating with business and clinical leaders across Intermountain Health.
• Providing advanced support for management level leadership in a business or clinical area.
• Developing a deep understanding of customer data and business/clinical operations they support.
• Fulfilling complex customer requests through data exploration, report development, and visual storytelling.
• Communicating analytic findings to their customers and providing project updates.
• Leading analytic work demonstrations and hands-on training for customers.
• Staying updated on industry trends and advancements.

Senior Data Analyst

Manager

• The Care Manager works with Select Health members, their family, caregivers, and a multi-disciplinary care team in a collaborative process of assessment, planning, facilitation, navigation, coordination, evaluation and advocacy in order for member to access benefits, resources, and services to meet comprehensive medical, behavioral, and social needs of members while promoting self-management, quality, and cost-effective outcomes.
• The nurse care manager works collaboratively with physicians and other members of the health care team to improve the health of patients with chronic conditions or complex needs.
• The position educates patients and caregivers to help them manage their health care needs.
• The incumbent facilitates communication, coordinates services, addresses barriers, and promotes optimal allocation of resources while balancing clinical quality and cost management.
• This position is responsible for developing, documenting and implementing care plans, which will provide the appropriate resources to address social, physical, mental, emotional, spiritual, and supportive needs.
• Identifies members unable to adhere to a medical plan or members that require complex additional assistance and enrolls and follows these members in longitudinal care management services.
• Follows the applicable established model of care or care management program policies and procedures to assess, establish and maintain a plan of care which incorporates the member's individualized needs and goals within the benefit plan throughout the care management process.
• Ensures the plan is evidence based and consistent with goals and objectives of referral, payer contract, or established care processes.
• Maintains records by reviewing case notes, logging events and progress according to applicable regulatory requirements such as NCQA, CMS and State EQRO standards.
• Coordinates and facilitates communication among the member/family/representative, members of the healthcare team, and other relevant parties (e.g., other payers, Sales Team, Employer Groups, etc.) through interdisciplinary team meetings or other coordinated communication.
• Contacts patient at prescribed intervals and as necessary to determine if the goals are being achieved or if they continue to be appropriate and/or realistic.
• Determines variances and refers patients to a more comprehensive level of care if indicated.

RN Care Manager I

Financial Planning and Analysis

• This position is involved in budgeting, strategic planning, variance, patient account and operations data, and ad-hoc analysis processes, which are used to ensure sound financial operations and producing financial planning and analytical solutions (financial forecasts, reports, dashboards, tools, etc.) for leadership and stakeholders across the organization that supports business or clinical initiatives.
• This position provides support in the development, analysis, and interpretation of a variety of routine to moderately complex data sources to support process improvement, operations, strategy, and cost reduction.
• Typically this position performs analysis on complex projects, following established procedures, under limited supervision.
• Provides subject matter expertise to ensure sound financial operations.
• May train or mentor other analysts.
• Leads activities related to the budgeting, strategic planning, variance reporting, and ad-hoc analysis processes for a facility, region, division, or may work as part of a system-wide team.
• Leads in the completion of specifically defined tasks related to several routine and non-routine / complex functions (e.g. operating budget, capital budget, strategic planning, patient accounts and operations).
• Accountable for timely and accurate completion of assigned tasks.
• Leads in the preparation of financial analysis, variance reports, and ad hoc reports.
• Works with internal customers to develop and prepare quantitative reports using data sources to analyze clinical and operational issues.
• Acts as a technical expert and resource for others on financial systems and processes.
• Acts as a problem solver and mentor for others.

Financial Analyst II, Senior

Project Manager

• As a Senior Project Manager, you’ll lead complex, high-impact technology initiatives—including Epic, Cybersecurity, and software implementations—while partnering with operational leaders and cross-functional teams to drive successful outcomes.
• You’ll be responsible for planning, organizing, and executing projects end-to-end, aligning resources and stakeholders to achieve critical business objectives.
• Coordinate with the Program Manager on projects designated as part of a program.
• Oversee all aspects of Project Life Cycle.
• Proficiently manage 3 to 5 unique projects and assist other project managers in challenging situations while serving as mentor to others within and across teams.
• Rigorously manage scope, budget, schedule, and risks including development of solid mitigation strategies that can be executed quickly to avoid project delays.
• Develop communication plans and provides transparency to stakeholders and leadership.
• Validates financial forecasts and expected benefits to track actual value to expected results, reconciling resources and other project expenses.
• Responsible for the project team’s adherence to Intermountain-designated governance and processes that include a structured approach that applies expert knowledge, skills, tools, and techniques to a project to meet project objectives.
• Ensures all projects have gone through the designated governance approval and prioritization processes.
• May provide project supervisory oversight of the work for one or more Associate Project Managers and/or Project Managers, keeping the caregivers’ direct leader appraised of work performance.

Senior Project Manager

Analyst

• Reviews and analyzes emergency department records and assign appropriate ICD-10 CM and CPT codes for diagnoses and procedures
• Ensures accuracy and completeness of coding and documentation and resolve any discrepancies or errors
• Utilizes appropriate tools, resources, and coding guidelines to determine codes and assigns first listed diagnosis and secondary diagnoses codes in addition to CPT procedure codes when appropriate
• Follows coding guidelines, regulations, and policies, and adhere to ethical standards of coding practice
• Queries physicians or other healthcare providers for clarification or additional information when needed
• Submits coded claims to billing department or third-party payers in a timely manner
• Verifies data abstracted and entered from the electronic health record (EHR)
• Ensures integrity of the database for internal and external data reporting
• Monitors and responds to coding denials, appeals, and audits
• Maintains current knowledge of coding updates, changes, and trends through continuing education and professional development

HIM Hospital ER Coding Analyst

Vice President

• Lead operations and set vision for Imaging Services at Intermountain Health.
• Oversee compliance with regulatory and accreditation standards.
• Guide implementation of best practices across the organization.
• Ensure financial sustainability of Imaging Services.
• Foster collaboration with physicians and caregivers to enhance imaging integration in care delivery.
• Monitor and implement performance measures aligned with Intermountain strategies.
• Build trusting relationships to improve patient and caregiver experience.

VP Imaging Services

• Reports to a Market or Service Line Nurse Director
• Participates with the Service Line or Market Leaders to ensure successful execution of strategy and collaboration within operations and clinical care
• Builds and supports provider and employee engagement in promoting patient and employee safety
• Ensures system wide standards for care are defined, implemented, followed and tracked
• Partners with Service Line or Market Leaders, Operations and Medical leaders

Ambulatory Nurse Manager

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

Epic Application Analyst

• This position is responsible for complex to expert level work supporting clinical applications through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Mentor and serve as a subject matter expert in clinical applications.
• Oversees technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle.
• Provides strategic guidance and ensure the alignment of application configuration and support with organizational goals and objectives.
• Manage projects related to these applications and their technologies.
• Develop and maintain best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Epic Principle Analyst – Inpatient Specialties

Pharmacist

• Manage and train a team of professionals leading supply chain initiatives for the Pharmacy Service Line
• Oversee sourcing/contracting/procure-to-pay process
• Partner with stakeholders at Intermountain Health
• Direct efforts between key stakeholders and various Supply Chain teams
• Monitor and evaluate supplier performance and manage supplier relationships

Category Management Director – Pharmacy

• Serve as a senior technical and operational leader responsible for design, build, optimization, and support of MyChart solutions
• Collaborate effectively with stakeholders at all levels of the organization
• Provide guidance and mentorship to junior analysts
• Manage projects related to healthcare applications and technologies
• Analyze and diagnose problems to determine resolution
• Partner with external vendors to support related third-party applications

Application System Analyst – Principal

• Lead the design and execution of advanced analytics projects focused on medical cost trends, utilization, and risk adjustment.
• Develop financial models and forecasts to support strategic initiatives, contract negotiations, and value-based care arrangements.
• Collaborate with clinical, finance, and operations teams to identify opportunities for process improvement and cost reduction.
• Present analytical findings and recommendations to senior leadership and cross-functional stakeholders.
• Mentor junior analysts and contribute to the development of best practices in medical economics analytics.
• Support the development and interpretation of complex data sources, including claims, EMR, and external benchmarks.

Senior Medical Economics Analyst

• Perform outbound and inbound medication adherence outreach (e.g., refill reminders, gaps‑in‑therapy follow‑up) using approved scripts and workflows
• Identify and document adherence barriers (cost, access, side effects, understanding) and escalate clinical concerns to a pharmacist or clinician
• Coordinate refills, prior authorization follow‑ups (as assigned), and pharmacy transfers in partnership with pharmacists
• Support population‑based adherence campaigns aligned to quality measures and organizational priorities
• Collaborate with interdisciplinary teams (Pharmacy, Care Management, Population Health) to close care gaps
• Adhere to all Intermountain policies, privacy standards, and medication‑related procedures

IMH