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Patient Service Representative
IMHPatient Service Representative connecting patients with healthcare services and ensuring superior customer experience through intake and care resolution. Full-time role in Boise, Idaho with a hybrid work model.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on patient intake and care, ensuring accurate documentation and scheduling while maintaining confidentiality and privacy of patient information.
Highest-signal resume keywords
Customer Service ExperienceElectronic Medical Record (EMR) DocumentationData Entry SkillsInterpersonal Communication SkillsPatient Privacy Protection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryWord ProcessingPatient RegistrationAppointment SchedulingMedical Record Management
Soft Skills
Interpersonal SkillsCommunication SkillsCollaborative Work
Tools & Technologies
Registration SystemElectronic Medical Record (EMR)
Industry Keywords
Patient IntakeProtected Health Information (PHI)Customer ExperiencePatient Satisfaction
About the role
Key responsibilities & impact- Serves as the first connection between Intermountain and patients.
- Ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care.
- Documents all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
- Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
Requirements
What you’ll need- Six months of customer service experience involving interactions with customers.
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Benefits
Comp & perks- Generous benefits package
- Comprehensive wellness programs