Support Specialist

Patterson Companies, Inc.

Support Specialist providing technical support via inbound and outbound calls regarding software and equipment inquiries. Engaging customers with solutions while documenting their requests in the system.

Posted 7/17/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates technical proficiency in supporting software, computer hardware, and network troubleshooting while effectively managing customer interactions and adhering to established processes. Possesses strong communication skills to escalate issues and engage positively with customers and team members.

Highest-signal resume keywords

Technical Support ExperienceCustomer Relationship ManagementMicrosoft Operating SystemsTechnical TroubleshootingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMicrosoft WindowsMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft PowerPointPoint Of Sale SystemsCustomer Relationship Management SystemsNetwork Support

Soft Skills

Effective CommunicationPositive EngagementTime Management

Certifications & Qualifications

Technical Certifications

Industry Keywords

Customer ServiceInbound CallsOutbound CallsWorkflow InquiriesDepartment Performance MetricsContinued EducationCompany PoliciesDepartment Processes

About the role

Key responsibilities & impact

Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
Utilize all equipment and resources provided to perform the job at the highest proficiency
Meet or exceed department performance metrics
Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
Follow established department processes and procedures
Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
Follow schedule in workforce system(s) utilizing proper time management procedures
Comply with Company and department policies and standards; performs other duties as assigned

Requirements

What you’ll need

High School Diploma or Equivalent
1 year Customer service experience
1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting
2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
Associate's Degree (preferred)
Technical certifications (preferred)
2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program