Patterson Companies, Inc.

Data Engineer

• The Senior Data Engineer defines, develops, tests, analyzes, and maintains data and data applications.
• Collaborate with team members and stakeholders in the conceptualization and development of database and/or application functionality.
• Assist in the research, definition, development, and documentation of deliverables, and specifications in collaboration with team members.
• Monitor, investigate and implement improvements to database design and performance.
• Test new and existing applications for the purpose of correcting errors and general debugging.
• Participate in defining application and database development plans, including scoping, scheduling, and implementation.
• Deploy database changes through environments to production upon completion of development, testing, and documentation.
• Define and employ best practices for data engineering.
• Mentor/coach and conduct code reviews based on defined best practices.
• Provide data and software support for bugs, issues, and escalated incident tickets from end users.

Senior Data Engineer

Full-stack Engineer

• Define, develop, test, analyze, and maintain software applications.
• Collaborate with customers, stakeholders, developers, and other team members in the conceptualization and development of new or existing software applications.
• Assist in the definition, development, and documentation of software’s objectives, deliverables, and specifications in collaboration with internal users and departments.
• Create software to enhance functionality and performance of company applications.
• Perform software testing on new and existing programs for the purposes of correcting errors and general debugging.
• Participate in defining software development plans, including scoping, scheduling, and implementation.
• Deploy software through environments to production upon completion of development, testing, and documentation.
• May conduct code reviews based on teams defined best practices.
• Provide product and software support for bugs, issues, and escalated incident tickets from end users to resolve application and software issues.

Software Engineer

Director

• Responsible for leading a sales team by setting individual sales goals to generate sales and growth in an assigned geographic area including market penetration.
• Overall responsible to meet or exceed goals, revenue, and margin expectations by developing short and long-term business goals.
• Responsible for sales execution to achieve desired outcomes across assigned region.
• Monitor sales operations to recognize trends, opportunities to enhance procedures, identify potential problems, or other factors that might impact achieving goals or performance with an eye toward optimizing sales results.
• Demonstrates a high business acumen and meets or exceeds sales targets.
• Drive accountability, new business opportunity development, customer relations and customer retention.
• Hire, develop, train and retain diverse sales force.
• Responsibly to coach and mentor sales team on best sales principals to meet the expectations of our customers.
• Demonstrate change leadership; drive and actively lead team through business changes by clearing and confidential communicating business strategies to assigned team.
• Ensures direct reports are aware and follow established ethical business practices and Company’s Code of Conduct to create a supportive and productive working environment.
• Provides ongoing training and development through sales meetings and consistent field co-travel with sales team.
• Collaborate with internal business partners to create, executive and measure sales within the assigned market.
• Provide guidance to sales team on how to leverage appropriate pricing strategy to most profitable business growth across multiple supply and equipment categories.
• Develops and co-owns personal contact with key accounts/customers.
• Drive understanding and adoption of key business tools and resources.
• Observe progress, judge the effectiveness of direct reports, and provide timely and appropriate feedback.
• Coach and counsel direct reports to perform successfully and in ongoing development of skills and competencies.
• Actively seeks information regarding Patterson products and services, competitive intelligence, and industry information.
• Keep informed of industry trends, emerging technologies and potential partnerships in the DSO space.
• Proactively seeks opportunities to discuss equipment and technology solutions based on specific customer needs and emerging trends in the dental industry.
• Holds client relationship meetings and quarterly business reviews to monitor satisfaction levels with Patterson’s service and support and illustrates all the value-added services provided.
• Perform other duties as assigned.

Director of Strategic Accounts

Sales

• Responsible for achieving sales goals and account management of existing business within current key accounts through regular customer contact and coordination with the field and inside sales teams.
• Leads and trains field resources to support the strategic direction in the Institutional/Government business segments.
• Acts as the field leadership contact in the sales space.
• Utilizes data to identify sales trends and customers at risks.
• Meets quarterly with key accounts to provide in person business review and uses data and analytics to demonstrate value and help customers manage spend.
• Coordinates team for capital expansion opportunities: equipment, technology, etc.
• Works with the field sales organization to acquire new business.
• Ensures new accounts are correctly implemented in the Patterson system and monitored on performance to agreement.
• Works closely with corporate leadership, as well as Field Leadership in executing programs in gaining additional sales.
• Develop active, trusted partnerships with territory reps.
• Provide training on the market segments.
• Plans and executes an approved strategic monthly travel and call pattern and budget.
• Submit weekly report of all competitive activity.
• Plans purpose and outcomes for meaningful business interface with all customer types.
• Completes required reports timely and assures compliance with all customer interfaces.

National Institutional Sales Specialist

• Responsible for achieving sales goals and account management of existing business within current key accounts through regular customer contact and coordination with the field and inside sales teams.
• Leads and trains field resources to support the strategic direction in the Institutional/Government business segments.
• Acts as the field leadership contact in the sales space.
• Utilizes data to identify sales trends and customers at risks, working with the field sales organization to implement solutions.
• Meets quarterly with key accounts to provide in person business review and uses data and analytics to demonstrate value and help customers manage spend.
• Works with the field sales organization to acquire new business by identifying strategies to win merchandise, equipment/technology and service business in the Institutional/Government business segment.
• Ensures new accounts are correctly implemented in the Patterson system and monitored on performance to agreement.
• Regular planning conversation with Regional Presidents to review business status, threats, opportunities.
• Develop active, trusted partnerships with territory reps.
• Plans and executes an approved strategic monthly travel and call pattern and budget to include weekly and monthly reporting.

Account Executive

• Manage a defined territory, partnering with dental practices to provide innovative solutions across a portfolio of over 140,000 products.
• Develop a practice partner mentality with Doctors and staff by analyzing business needs.
• Maintain accurate records for prospects, customer orders, sales records, and other financial activity.
• Collaborate with internal and external partners to grow your territory.

Territory Sales Representative

• Manage a defined territory, partnering with dental practices to provide innovative solutions across a portfolio of over 140,000 products
• Develop a "practice partner" mentality with doctors and staff by analyzing business needs
• Discuss benefits and features of equipment and technology solutions
• Coordinate product demonstrations and explain return on investment and tax advantages
• Maintain accurate records for prospects, customer orders, sales records, and other financial activity

• Primary focus to prospect and rapidly add new DSO customers to Patterson Dental.
• Collaborate and build relationships with local general managers, territory reps and specialists.
• Develops and maintains strong relationships DSO Customers at the C-Suite level.
• Partners closely with National Key Account Executive to transition, and maintain new customer relationships.
• Lead negotiations to acquire new business.
• Execute at a high level to on-board new customers in partnership with Patterson Dental team.
• Maintain relationship with customer key decision makers in partnership with National Account Executive.
• Maintain accurate records for prospects, customer orders, sales records, and other financial activity.
• Partner with National Account Executive to develop and deliver annual customer reviews.
• Organize and lead educational events and webinars and drive attendance.

National Sales Specialist

• Responsible for achieving sales goals and account management of existing business within current key accounts through regular customer contact and coordination with the field and inside sales teams.
• Leads and trains field resources to support the strategic direction in the Institutional/Government business segments.
• Acts as the field leadership contact in the sales space. This will include regular customer contact with CHCs, Federal/State/Local Government and Institutional accounts through co-travel with field sales representatives and individual relationships.
• Utilizes data to identify sales trends and customers at risks, working with the field sales organization to implement solutions.
• Meets quarterly with key accounts to provide in person business review and uses data and analytics to demonstrate value and help customers manage spend.
• Coordinates team for capital expansion opportunities: equipment, technology, etc.
• Works with the field sales organization to acquire new business by identifying strategies to win merchandise, equipment/technology and service business in the Institutional/Government business segment.
• Ensures new accounts are correctly implemented in the Patterson system and monitored on performance to agreement.
• Works closely with corporate leadership, as well as Field Leadership in executing programs in gaining additional sales.
• Regular planning conversation with Regional Presidents to review business status, threats, opportunities.
• Develop active, trusted partnerships with territory reps.
• Provide training on the market segments, policies, how to engage effectively.
• Plans and executes an approved strategic monthly travel and call pattern and budget to include weekly and monthly reporting.
• Submit weekly report of all competitive activity with emphasis on key competition’s prices, new products, services or program introductions.
• Plans purpose and outcomes for meaningful business interface with all customer types.
• Complete required reports timely and assures compliance with all customer interfaces.
• Attends all major conventions within specific area of responsibility.
• Participates in special projects and performs other duties as required.

• Responsible for achieving sales goals and account management of existing business within current key accounts through regular customer contact and coordination with the field and inside sales teams.
• Leads and trains field resources to support the strategic direction in the Institutional/Government business segments
• Acts as the field leadership contact in the sales space.
• This will include regular customer contact with CHCs, Federal/State/Local Government and Institutional accounts through co-travel with field sales representatives and individual relationships
• Utilizes data to identify sales trends and customers at risks, working with the field sales organization to implement solutions
• Meets quarterly with key accounts to provide in person business review and uses data and analytics to demonstrate value and help customers manage spend
• Coordinates team for capital expansion opportunities: equipment, technology, etc.
• Works with the field sales organization to acquire new business by identifying strategies to win merchandise, equipment/technology and service business in the Institutional/Government business segment
• Ensures new accounts are correctly implemented in the Patterson system and monitored on performance to agreement
• Works closely with corporate leadership, as well as Field Leadership in executing programs in gaining additional sales.
• Regular planning conversation with Regional Presidents to review business status, threats, opportunities
• Develop active, trusted partnerships with territory reps
• Provide training on the market segments, policies, how to engage effectively
• Plans and executes an approved strategic monthly travel and call pattern and budget to include weekly and monthly reporting
• Submit weekly report of all competitive activity with emphasis on key competition’s prices, new products, services or program introductions.
• Plans purpose and outcomes for meaningful business interface with all customer types
• Complete required reports timely and assures compliance with all customer interfaces
• Attends all major conventions within specific area of responsibility
• Participates in special projects and performs other duties as required.

• Execute strategies within the Dental Strategic Accounts markets.
• Maintain strategic partnerships and manage customer portfolios.
• Gather market and competitive intelligence to influence strategic direction.
• Manage high value partner relations across key growth regions.
• Lead a team to deliver the contract requirements within customer account portfolios to meet and/or exceed sales goals.
• Support on boarding of new and existing customers.
• Formulary Management for existing customers.
• Prepare and deliver Quarterly and Annual business reviews per the needs of the customer.
• Develop and analyze reporting and KPI for both internal and external presentations and review.
• Facilitate customer account needs.
• Grow existing customers through identifying customer needs through new products, technology, software, and clinical/operational procedures.
• Collaborate in partnership with Sales Specialist / Executive, Equipment Sales Specialist, and all other members of the Patterson Dental team.
• Collaborate in partnership with Field sales teams, Branch Team, Regional president, and other key organizational partners.
• Collaborate in partnership with key manufacturers.
• Perform other duties as assigned to the National Account Executive.

National Account Executive

Customer Support

• Respond to incoming customer requests via phone, email, and/or chat sessions
• Troubleshoot and resolve customer issues using software updates, drivers, knowledge bases, and FAQ resources
• Maintain technical expertise and proficiency with all related and relevant software and computer systems
• Follow-through and track escalated and active issues to resolution
• Communicate professionally and effectively with customers for follow-up when required
• Maintain relevant skills via internal support continuing training courses
• Follow established department processes and procedures
• Escalate issues and communicate appropriately with peers and management
• Perform other duties as assigned

Veterinary Support Specialist

• Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
• Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
• Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
• Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
• Act as liaison between branch offices and the Financial Shared Services.
• Performs other duties as assigned.
• The system of record will initially be Lawson with an eventual migration to SAP.
• The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.
• Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.

Customer Care Representative

• Accountable for development and implementation of standards and processes around definition, development, test, analysis, and maintenance of software applications
• Research, design, document, and modify software specifications throughout the development life cycle
• Write, code, test, and analyze software programs and applications
• Drive definition of software development project plans including scoping, estimates, and implementation
• Provide technical advice, instruction and training to less experienced software engineers
• Drive high-level support for incident tickets and resolve application and software issues
• Collaborate with peers, managers and customers to resolve problems with software products or company software systems

Senior Software Engineer

• The Software Engineer III’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of Patterson software requirements. This includes writing, coding, testing, and analyzing software programs and applications.
• The Software Engineer III will also lead the research, design, documentation and modification of software specifications throughout the development life cycle.
• This role will be Hybrid (2-days a week in office) if you are located within 50 miles of our Corporate Offices in either Mendota Heights, MN or Loveland, CO. In-person attendance is expected to foster collaboration, innovation, and team connection.
• Software Development: Collaborate with clients, developers and other team members in the conceptualization and development of new or existing software applications.
• Define, develop, and document software business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders.
• Write programming scripts to enhance functionality and/or performance of company applications as needed.
• Execute software testing on new and existing programs for the purposes of correcting errors and general debugging.
• Agile Team Work: Participate in and may lead the definition of software development project plans, including scoping, scheduling, and implementation.
• Perform and may lead program turnover to production support and customers upon completion of development, testing, and documentation.
• Help mentor Software Engineer peers through technical advice and reference.
• Technologies: We build and run technology solutions that runs in the cloud and are sold as a Software as a Service (SaaS) product. Our software product is designed to run in the cloud and our technology choices reflect that. We work in Angular, .NET Core, Azure SQL, C# technologies in the Microsoft Azure cloud

Software Engineer III

• Define, develop, test, analyze, and maintain software applications in support of Patterson software requirements.
• Collaborates with clients, developers and other team members in the conceptualization and development of new or existing software applications.
• Assists in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Helps research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders.
• Writes programming scripts to enhance functionality and/or performance of company applications as directed.
• Executes software testing on new and existing programs for the purposes of correcting errors and general debugging.
• Participates in defining software development project plans, including scoping, scheduling, and implementation.
• Performs program turnover to production support and customers upon completion of development, testing, and documentation.
• Provides higher level support for incoming incident tickets from end users to resolve application and software issues.
• Partners with other engineers in resolving problems with software products or company software systems.
• Performs other duties as assigned.

Software Engineer II

Designer

• The Office Designer Suggests, creates, and plans designs with Autodesk Revit for dental, medical, and veterinary offices and laboratories based on information gathered from customers, architects and equipment specialists.\n• This role will be Hybrid (2-days a week in office) if you are located within 50 miles of our Corporate Offices in either St. Paul, MN or Loveland, CO.\n• Operational Duties : Utilizes Autodesk Revit and Showcase to provide 3D Renderings and walkthroughs of potential dental, medical, veterinary office layouts to internal and external customers\n• Completes Mechanical Construction drawings for Patterson Equipment for Architect’s review and inclusion in permit sets.\n• Provide design layouts for up to 5+ projects a week\n• Complete multiple revision for projects via feedback from internal/external customer and architect\n• Incorporates the needs of the client into design recommendations.\n• Collaborates with fellow designers on design and software issues\n• Performs other duties as assigned or requested\n• Communication : Effectively communicates the progress of a project to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continue to meet goals.\n• Customer service focused and able to present findings/ reports to peers competently.\n• Problem Solving : Easily assesses project needs, existing space conditions, and desired equipment to quickly provide the design solution.\n• Ability to navigate multiple design problems at one time.\n• Communication : The Office Designer actively listens and communicates clearly, both verbally and non-verbally. They listen to various points of view and relate well to others at all levels.\n• Collaboration : This person understands the importance of relationships in ensuring team success. They demonstrate compassion and are receptive to multiple viewpoints. They use tact in sensitive situations and continuously strive for the best possible outcomes.\n• Self-Management : The Office Designer uses time effectively. They stay on task and complete assignments thoroughly in a timely manner.\n• They can easily jump between multiple projects at one time.\n• Flexibility : This person easily and positively adapts to new methods and procedures. They respond to disruptions and crisis as an opportunity for positive change.\n• Can easily adapt to multiple projects going on at once.\n• Interpersonal Effectiveness : The Office Designer maintains credibility by following through on commitments. They are flexible without compromising the outcome and timelines of assigned projects.

Senior Data Engineer

Software Engineer

Director of Strategic Accounts

National Institutional Sales Specialist

National Institutional Sales Specialist

Territory Sales Representative

Territory Sales Representative

National Sales Specialist

National Institutional Sales Specialist

National Institutional Sales Specialist

National Account Executive

Veterinary Support Specialist

Customer Care Representative

Senior Software Engineer

Software Engineer III

Software Engineer II

Office Designer, Remote