Patterson Companies, Inc.

Customer Support

• Provide professional administrative and telephone support for incoming customer and branch phone calls to Financial Shared Services delivering first call resolution.
• Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries.
• Update the automated credit card system for account changes accurately and in compliance with internal & PCI controls.
• Process customer credit card or electronic check payments by phone accurately and in compliance with internal & PCI controls.
• Act as liaison between branch offices and the Financial Shared Services.
• Performs other duties as assigned.
• The system of record will initially be Lawson with an eventual migration to SAP.
• The OTC Customer Care Representative will report directly to the OTC Manager and will work closely with both Branch Personnel and Shared Services teammates.
• Success will depend on having a “customer first” attitude, along with a willingness to learn new functions and positively contribute to team performance.

Customer Care Representative

Full-stack Engineer

• Accountable for development and implementation of standards and processes around definition, development, test, analysis, and maintenance of software applications
• Research, design, document, and modify software specifications throughout the development life cycle
• Write, code, test, and analyze software programs and applications
• Drive definition of software development project plans including scoping, estimates, and implementation
• Provide technical advice, instruction and training to less experienced software engineers
• Drive high-level support for incident tickets and resolve application and software issues
• Collaborate with peers, managers and customers to resolve problems with software products or company software systems

Senior Software Engineer

• Define, develop, test, analyze, and maintain software applications in support of Patterson software requirements.
• Collaborates with clients, developers and other team members in the conceptualization and development of new or existing software applications.
• Assists in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Helps research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders.
• Writes programming scripts to enhance functionality and/or performance of company applications as directed.
• Executes software testing on new and existing programs for the purposes of correcting errors and general debugging.
• Participates in defining software development project plans, including scoping, scheduling, and implementation.
• Performs program turnover to production support and customers upon completion of development, testing, and documentation.
• Provides higher level support for incoming incident tickets from end users to resolve application and software issues.
• Partners with other engineers in resolving problems with software products or company software systems.
• Performs other duties as assigned.

Software Engineer II

• The Software Engineer III’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of Patterson software requirements. This includes writing, coding, testing, and analyzing software programs and applications.
• The Software Engineer III will also lead the research, design, documentation and modification of software specifications throughout the development life cycle.
• This role will be Hybrid (2-days a week in office) if you are located within 50 miles of our Corporate Offices in either Mendota Heights, MN or Loveland, CO. In-person attendance is expected to foster collaboration, innovation, and team connection.
• Software Development: Collaborate with clients, developers and other team members in the conceptualization and development of new or existing software applications.
• Define, develop, and document software business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Research, identify, analyze, and fulfill requirements of all internal and external program users and stakeholders.
• Write programming scripts to enhance functionality and/or performance of company applications as needed.
• Execute software testing on new and existing programs for the purposes of correcting errors and general debugging.
• Agile Team Work: Participate in and may lead the definition of software development project plans, including scoping, scheduling, and implementation.
• Perform and may lead program turnover to production support and customers upon completion of development, testing, and documentation.
• Help mentor Software Engineer peers through technical advice and reference.
• Technologies: We build and run technology solutions that runs in the cloud and are sold as a Software as a Service (SaaS) product. Our software product is designed to run in the cloud and our technology choices reflect that. We work in Angular, .NET Core, Azure SQL, C# technologies in the Microsoft Azure cloud

Software Engineer III

Designer

• The Office Designer Suggests, creates, and plans designs with Autodesk Revit for dental, medical, and veterinary offices and laboratories based on information gathered from customers, architects and equipment specialists.\n• This role will be Hybrid (2-days a week in office) if you are located within 50 miles of our Corporate Offices in either St. Paul, MN or Loveland, CO.\n• Operational Duties : Utilizes Autodesk Revit and Showcase to provide 3D Renderings and walkthroughs of potential dental, medical, veterinary office layouts to internal and external customers\n• Completes Mechanical Construction drawings for Patterson Equipment for Architect’s review and inclusion in permit sets.\n• Provide design layouts for up to 5+ projects a week\n• Complete multiple revision for projects via feedback from internal/external customer and architect\n• Incorporates the needs of the client into design recommendations.\n• Collaborates with fellow designers on design and software issues\n• Performs other duties as assigned or requested\n• Communication : Effectively communicates the progress of a project to appropriate personnel to insure their awareness of the activities, the degree of resource investment, and to assure that the project / activities continue to meet goals.\n• Customer service focused and able to present findings/ reports to peers competently.\n• Problem Solving : Easily assesses project needs, existing space conditions, and desired equipment to quickly provide the design solution.\n• Ability to navigate multiple design problems at one time.\n• Communication : The Office Designer actively listens and communicates clearly, both verbally and non-verbally. They listen to various points of view and relate well to others at all levels.\n• Collaboration : This person understands the importance of relationships in ensuring team success. They demonstrate compassion and are receptive to multiple viewpoints. They use tact in sensitive situations and continuously strive for the best possible outcomes.\n• Self-Management : The Office Designer uses time effectively. They stay on task and complete assignments thoroughly in a timely manner.\n• They can easily jump between multiple projects at one time.\n• Flexibility : This person easily and positively adapts to new methods and procedures. They respond to disruptions and crisis as an opportunity for positive change.\n• Can easily adapt to multiple projects going on at once.\n• Interpersonal Effectiveness : The Office Designer maintains credibility by following through on commitments. They are flexible without compromising the outcome and timelines of assigned projects.

Customer Care Representative

Senior Software Engineer

Software Engineer II

Software Engineer III

Office Designer, Remote