Patterson Companies, Inc.

Outside Sales

• Responsible for driving profitable sales growth by developing, maintaining, and advancing accounts by regularly contacting dental offices within a defined territory.
• Developing a "practice partner" mentality with Doctors and staff by analyzing business needs, discussing benefits and features of equipment and technology solutions, coordinating product demonstrations, explaining return on investment and tax advantages, and discussing emerging trends in the dental industry.
• Being well versed on Patterson products and services, competitive intelligence and industry information.
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity.
• Other duties related to the Territory Sales Representative position.

Territory Salesperson

Manager

• Leads the development, implementation, and oversight of policies, procedures, and controls for compliance
• Manages a compliance team and sets annual strategic direction
• Partners with internal and external stakeholders to mitigate risk
• Oversees compliance audit and monitoring program
• Provides strategic leadership in compliance training
• Serves as primary liaison with regulatory authorities
• Directs and develops high performing compliance team

Senior Manager, Controlled Substances

• Responsible for the management of daily operations and employees within a robust service department.
• Collaborates with leadership to develop local market service strategy and align branch and corporate initiatives.
• Provides regular direction and coaching to field-based employees to ensure timely service to customers, increased service revenue.
• Develops department KPIs, and drives team performance through KPI and profit & loss performance reporting.
• Manages service assets including technician fleet vehicles, tools, and parts inventory.
• Communicates organization information through department meetings and interpersonal communication; resolve employee concerns effectively.

Service Manager – Field

Customer Support

• Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
• Utilize all equipment and resources provided to perform the job at the highest proficiency
• Meet or exceed department performance metrics
• Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
• Communicate and escalate issues with customers, peers, and leadership effectively
• Follow established department processes and procedures
• Learn new required skillsets aligned with evolving business needs
• Follow schedule in workforce system(s) utilizing proper time management procedures
• Comply with Company and department policies and standards; performs other duties as assigned

Support Specialist

Pricing Analyst

• Creates and captures value using innovative pricing strategies
• Prices products effectively, from vendor to customer, to retain existing customers and bring on new ones through requests for proposals and bids while maintaining profitability
• Provides reporting and business analysis for customers
• Ability to work in a fast paced, collaborative and constantly changing environment
• Independently migrates through complex systems and data with little training
• Simultaneously manages multiple high-level projects
• Works closely with the divisional team to analyze current prices and determine strategies
• Utilizes deep data analysis methodologies to identify alternative pricing approaches in the market
• Maintains pricing database with the divisional team to support pricing activities
• Brings outside professional knowledge and best practices into the organization to further advance the differentiation and efficacy of the pricing approach
• Performs special projects and ad-hoc reporting as new business opportunities and challenges warrant

• Creates and captures value using innovative pricing strategies
• Prices products effectively from vendor to customer
• Provides reporting and business analysis to business leaders
• Maintains pricing database to support pricing activities
• Develops and prepares reporting packages for business and sales leaders

Senior Pricing Analyst

Sales

• Consults with Territory Managers to evaluate current customer’s business practices
• Make strategic recommendations regarding integration of Patterson technologies
• Develop branch technology sales and installations
• Achieve budgeted sales volume and other established goals
• Actively identify opportunities and sell Patterson Veterinary technology products
• Record accurate sales activity and notes
• Develop and maintain professional relationships with branch managers, territory managers, customers, vendors, and other personnel
• Assist customers with software solution design and business flow
• Recommend improvements and upgrades as appropriate
• Collaborate with PTC to resolve software issues
• Attend company meetings and activities as requested

Vet Technology Sales Specialist

Analyst

• Responsible for systematically collecting and analyzing relevant pricing and costing information
• Maintain costing on assigned groups of materials
• Determine what gaps exist in current reporting and analysis and develop a strategy to obtain missing information
• Monitor price/margins within SAP and B/W for all products and classifications
• Monitor pricing assumptions and report any potential or real risks and develop a written strategy to mitigate those risks
• Continually review pricing data for the market and project potential impact associated with trends
• Maintain training program for managers and sales people in margin management principles and using pricing tools to maximize profit margin
• Work with the training team to ensure proper training for field and inside sales representatives
• Perform other Margin Analyst duties as assigned

Margin Analyst

• Responsible for driving profitable sales growth by developing, maintaining, and advancing accounts
• Regularly contacting dental offices within a defined territory
• Analyzing business needs, discussing benefits and features of equipment and technology solutions
• Coordinating product demonstrations, explaining return on investment and tax advantages
• Discussing emerging trends in the dental industry
• Maintaining accurate records for prospects, customer orders, sales records, and other financial activity

Territory Salesperson – Dental

Business Development Rep

• Own the pre-sale process for top customer prospects within your territory
• Accountable for re-engagement of customers who are not regularly purchasing from Patterson
• Proactively identify and qualify new business opportunities through market research, networking, and outreach
• Utilize various lead generation tools, social media platforms, and industry databases to create a pipeline of potential clients
• Stay updated on industry trends, competitor activities, and market changes
• Responsible for territory growth by identifying, creating, and generating qualified meetings and opportunities for Account Executives
• Utilize active listening skills to understand and uncover customer needs and business problems
• Responsible for consistently achieving quota thresholds
• Schedule appointments, demonstrations, and meetings for the sales team

Business Development Representative

• Responsible for promoting and generating sales of dental equipment products and services
• Regularly contacting dental offices within a defined territory
• Working closely with other sales professionals to identify, qualify, and close equipment sales
• Coordinate the installation of equipment
• Initiate and manage new and remodeled dental office design projects
• Driving profitable sales growth across multiple equipment categories
• Developing relationships with Doctors and key practice staff
• Execute effective cold call strategies to acquire new accounts
• Generates referrals from current customers and manufacturers’ representatives
• Plans, coordinates, and schedules events such as technical demonstrations and co-travels
• Prepares for sales visits ahead of the meeting; develops general and client-specific sales strategies
• Develops short and long term business goals
• Analyzes customer’s business for needs and selling opportunities
• Coordinates with other Patterson sales professionals to demonstrate and sell equipment and technology
• Communicates financial benefits of equipment purchases

Equipment Sales Specialist

• Design, create, and document business processes and related SAP system design for SAP finance & accounting processes, with a special focus on FICO, Financial Reporting, and other financial systems, including but not limited to Blackline, OpenText Vendor Invoice Management, OpenText Invoice Capture, Planning and Consolidation solutions.
• Lead complex business requirement discussions.
• Gather, evaluate, and document business needs and requirements, and translate these into functional specifications.
• Drive SAP Best Practices.
• Participate in project and design reviews to evaluate and ensure that the design being applied meets Patterson's design policies, principles, and standards.
• Responsible for driving changes and enhancements through the change management process, including project management, communication with stakeholders, users, and developers, performing functional unit tests, coordinating user acceptance testing, cutover tasks, and ongoing support.
• Support project assessments & initiation by articulating scope, risks, and estimates.
• Work with the Business Leadership team for Finance and Accounting, of which the technology roadmap is a component.
• Responsible for the design and configuration of specific functions that are assigned to you as a subject matter expert.
• Work cross-functionally with other functional teams to ensure components work together to meet the operational, integration, quality, and performance goals of the solution.
• Lead overall issue resolution in SAP, including performing diagnostics, resolving technical integration and performance issues.
• Performs other duties as assigned.

Senior SAP Functional Analyst – FICO

• Analyzing and implementing cost and price changes
• Work on various projects to clean up pricing files and data
• Analyze reports to ensure data accuracy
• Complete cost and price increases in SAP via upload or manual entry
• Do calculations based on cost, margins and adjustments
• Maintain price accuracy in the systems while meeting time requirements / target dates
• Help follow / enforce workflows and business processes
• Ability to think both strategically and analytically to identify new opportunities
• Performs other duties as assigned

Pricing Specialist

Administrative Assistant

• Provides a variety of administrative request for managers across multiple departments.
• Coordinates and handles registration of events for managers and department staff.
• Creation of communication pieces, and reports in an accurate and efficient fashion
• Handles travel arrangements
• Backup to receptionist and/or Order Processing Representative
• Receives and handles communication within department(s) promptly and courteously
• Perform other duties as assigned.

• Developing and maintaining sales plan for the branch.
• Developing and implementing sales/marketing plans.
• Developing and managing vendor and customer relations.
• Managing the implementation of the sales strategies and tactics.
• Managing key accounts.
• Define and evaluate issues, develop methods, and revise procedures within established policies.
• Manages direct reports including the hiring, development, performance management, goal setting, and other managerial duties.
• Ensures direct reports are aware of and follow established business policies, practices, and Company’s Code of Conduct to create a supportive and productive working environment.