Customer Service Representative II

Patterson Companies, Inc.

Customer Service Representative assisting internal and external customers with order entry. Providing customer support and maintaining accurate records of transactions and interactions.

Posted 7/14/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and organizational skills while ensuring accuracy in processing customer transactions and maintaining records. Proficient in generating reports and adhering to regulatory guidelines.

Highest-signal resume keywords

Customer ServiceAttention To DetailOrganizational SkillsVerbal CommunicationSAP Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryReport GenerationRegulatory ComplianceData EntryCustomer Interaction

Soft Skills

Problem SolvingInterpersonal Communication

Tools & Technologies

MS OfficeSAPERP Systems

Certifications & Qualifications

High School DegreeAssociate’s Degree

Industry Keywords

Customer TransactionsSales SupportTimely DeliveryCustomer Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interaction.
Generate reports.
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Requirements

What you’ll need

High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Associate’s Degree or equivalent combination of education and experience (preferred)
Proficiency in SAP or related ERP (preferred)

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program