Customer Success Manager

• Lead, mentor, and develop Customer Success Managers across the Americas region
• Coach and enable CSMs to build trusted customer relationships
• Serve as the regional escalation point and executive sponsor for strategic accounts
• Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption
• Develop, improve, and scale Customer Success methodologies, programs, and playbooks
• Maintain a select portfolio of strategic or enterprise customers
• Coach and support CSMs in identifying growth opportunities within existing accounts
• Provide leadership and oversight for customer success planning
• Establish, monitor, and drive accountability for key Customer Success metrics
• Leverage AI, customer insights, and data analytics to identify risks and opportunities

Customer Success Lead

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner

Clinical Specialist, Cardiac Rhythm Management – CRM

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Own end-to-end delivery oversight for complex, high-value MedTech accounts.
• Represent the full portfolio of IQVIA™ information assets delivered to the client.
• Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
• Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
• Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
• Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

Associate Director, MedTech Customer Success

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Technical Success Manager

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.

Senior Manager, Global CRM

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Senior Manager, TPO Global CRM

• Align Sprinklr solutions to customers' biggest challenges.
• Program manage a plan to empower customers using Sprinklr.
• Cultivate relationships with key stakeholders across customer organizations.
• Build customer champions and advocates to ensure clients understand the value Sprinklr brings.
• Oversee customer adoption journey and ensure resources are engaged effectively.
• Ensure customer’s achievement of Sprinklr use cases, validated with business metrics.
• Co-develop customer outcomes plan to deliver on agreed KPIs.
• Conduct regular customer meetings to align on value realization and business priorities.
• Track customer health data using CSP tools to drive management activities and manage risk.
• Implement repeatable playbooks for customer empowerment and enablement.
• Drive customer self-service capabilities and reduce consumption risk.
• Advocate for the customer with Sprinklr’s Product and Partnerships Team.

Lead Customer Success Manager

• Develop and implement strategies to enhance customer satisfaction and retention
• Align customer success initiatives with overall business goals
• Lead, mentor, and develop a high-performing customer success team
• Foster a culture of excellence, collaboration, and continuous improvement
• Build and maintain strong relationships with key customers to understand their needs
• Identify opportunities to enhance the customer experience and address pain points
• Establish and track key performance indicators (KPIs) to measure success
• Provide regular reports and insights to senior management on customer success metrics
• Analyze and improve customer success processes for efficiency and effectiveness
• Implement tools and technologies to enhance customer interactions and satisfaction
• Collaborate with sales, product, and marketing teams to ensure alignment and integration
• Drive initiatives that foster collaboration and synergy across departments

Director, Customer Success – Renewals Ownership Required

• Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
• Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
• Support partners in their goal of delivering exceptional care and service to their members
• Communicate directly with clients through email, phone, and virtual meetings
• Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
• Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
• Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
• Provide timely data, reports, and account insights to help clients measure program success
• Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
• Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
• Bring a service-oriented mindset to every client interaction

Partner Success Specialist

• Managing a specific block of clients and driving growth within the customer base
• Developing and maintaining long-term relationships by providing excellent customer service
• Negotiating/renewing existing client contracts
• Responsible for program governance and issuance of reports to clients
• Managing the renewal process with internal teams
• Act as a liaison with internal departments to resolve client issues

Customer Success Associate

• Own the end-to-end renewal management process, maintaining visibility into renewal pipeline activity
• Coordinate cross-functionally to reduce renewal risk and prevent revenue leakage
• Ensure renewal workflows are initiated early and executed consistently across sales and support teams
• Serve as the direct manager of the Business Analyst team
• Provide leadership, coaching, and role clarity to ensure alignment with revenue and renewal priorities
• Establish accountability standards and execution discipline within the Business Analyst function
• Oversee and manage the Client Services Desk
• Maintain operational system hygiene and data integrity
• Manage third-party technology and system vendors
• Oversee recurring and booked revenue reporting

• Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships
• Collaborate with customers to develop a mutual value plan
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact
• Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”
• You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
• Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
• Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain
• Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy
• Identify opportunities to sell add-on services in support of achieving customer goals
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams

Senior Customer Success Manager

• Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth
• Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer-centric capabilities across all sales channels
• Establish an AI-first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery
• Drive exceptional digital customer experiences through product innovation, personalization, data-driven decision making, and continuous optimization
• Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience
• Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value
• Foster a high-performing, metrics-driven culture focused on accountability, continuous improvement, operational excellence, and business impact
• Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI-enabled workforce transformation

VP Commerce – CRM Technology

• Serve as the primary operational contact for assigned customers.
• Build strong customer relationships through proactive communication.
• Provide project updates and manage customer expectations.
• Coordinate issue resolution and ongoing customer support.
• Escalate risks and challenges as appropriate.
• Coordinate manufacturing readiness activities supporting customer programs.
• Align production priorities with customer commitments and deployment schedules.
• Track material availability, fragrance readiness, packaging readiness, and production milestones.
• Identify and resolve potential manufacturing constraints.
• Support oil shipment planning and readiness activities.
• Manage customer orders from operational handoff through fulfillment.
• Maintain project timelines and execution plans.
• Coordinate internal resources required to support customer programs.
• Manage schedule changes, order modifications, and customer requests.
• Ensure accurate operational documentation and status reporting.
• Coordinate execution across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
• Establish priorities and align teams around customer commitments and production schedules.
• Hold teams accountable to agreed timelines, deliverables, and service-level commitments.
• Identify and resolve issues that threaten project milestones or customer expectations.
• Lead execution reviews and escalation discussions to keep projects on track.
• Identify operational risks before they impact customer commitments.
• Develop mitigation plans and coordinate corrective actions.
• Support implementation of new tools, reporting, and workflows.
• Contribute to process improvements that increase visibility, efficiency, and scalability.

Manager, Customer Success – Manufacturing Readiness

• Partner with client-specific locations to provide updates and support on services planned and rendered.
• Schedule Independent Service Providers (ISPs) for services and monitor through completion for client satisfaction.
• Manages the life cycle of a client workorder, including: Creating the workorder, Assigning to ISPs, Scheduling the service, Following up on completion, and invoicing the client.
• Communicate internally and externally using phone, email, text messages, Microsoft TEAMS, and 3rd part work order management systems.
• Serve as the liaison between the client and Independent Service Provider (ISP).
• Manage customer concerns as they arise in a timely and professional manner.
• Accurately manage and update ISP and client activities in JANIT.
• Daily IVR validation and monitoring to ensure ISPs are meeting scheduled commitments.

Client Success Agent

• Drive Customer Value & Growth
• Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle.
• Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base.
• Model and coach a cohesive account team approach — ensuring CSMs, TAMs, Account Executives, and Renewal Managers operate as a unified team aligned on customer outcomes.
• Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders.
• Cultivate Deep Product Expertise
• Uphold one of the hallmarks of Highspot’s Customer Success team by developing and maintaining deep knowledge of our platform and its integrations within customer environments.
• Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption.
• Champion product expertise as a differentiator, reinforcing credibility and trust with customers at every level.
• Foster a High-Performance Culture
• Lead with a people-first mindset — genuinely investing in the development, wellbeing, and career growth of every member of your team.
• Hire, coach, and develop top talent at every level of the CSM org, leading with high emotional intelligence and self-awareness.
• Set and uphold high performance and engagement standards, balancing accountability with empathy.
• Cultivate a culture that embodies Highspot’s guiding principles, especially “Enjoy the Ride.”
• Drive Commercial Impact & Retention
• Lead a team in owning and exceeding a dedicated customer retention target for your assigned strategic portfolio.
• Drive adoption of MEDDPICC sales methodology.
• Ensure your CSMs run proactive renewal validation — confirming stakeholder alignment, surfacing risk, and documenting customer value — in close partnership with their Renewal Managers.
• Maintain forecasting accuracy for renewals and expansion, providing reliable, data-driven insights to leadership.
• Drive your CSMs to surface and qualify expansion opportunities in partnership with Account Executives who own the commercial relationship, stepping in to support key deals as needed.
• Collaborate Cross-Functionally
• Partner with Product leadership to channel customer insights into product strategy and innovation.
• Work with Marketing and Sales to align on customer advocacy, referenceability, and expansion opportunities.
• Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function.
• Lead & Scale the Organization
• Build and inspire a segment-focused Customer Success team that sets the standard for excellence across Enterprise and Strategic accounts.
• Implement scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes.
• Develop the leadership bench within the CSM org, ensuring succession planning and long-term organizational strength.

Director, Customer Success Management

• Manage the end-to-end implementation process for a portfolio of school district accounts, from signed contract through initial platform adoption
• Lead kickoff calls and project planning sessions with district stakeholders, establishing clear ownership, timelines, and success criteria
• Build phased implementation plans tailored to each district's configuration needs, grade levels served, and relevant state CTE or career readiness requirements
• Coordinate technical setup with district IT staff, including data integration, SSO configuration, and roster management
• Deliver role-specific training for administrators, CTE directors, and teachers, adapted to each district's context and pace
• Design and build the foundational implementation playbook: a repeatable, scalable process for onboarding new districts that the team can use and improve over time
• Develop a library of customer-facing resources, including onboarding guides, product reference materials, training decks, quick-start guides, and administrator how-to documentation
• Create role-specific enablement materials for each district user type so every audience has what they need to use the platform confidently
• Build internal-facing resources for the Customer Success team, including handoff templates, implementation checklists, escalation frameworks, and account review guides
• Monitor platform adoption across accounts, identify gaps early, and develop targeted plans to address them before they become risks

Lead Specialist, Customer Success

• Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
• Manages and improves portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly
• Builds relationships with business and technology executives across multiple organizations, as well as Compliance and Risk Partners with the key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
• Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
• Manages overall portfolio financials, Profit and Loss (P&L), and performance
• Ensures adherence with Enterprise Change Management standards
• Serves as the primary technology liaison for senior Global Banking stakeholders, translating business strategy into a cohesive CRM and AI technology roadmap

Portfolio Delivery Manager – Enterprise CRM, Global Banking AI

• Owning the full customer lifecycle strategy, including onboarding, activation, retention, reactivation, and loyalty initiatives.
• Designing, executing, and optimising segmented email, SMS, and push notification campaigns.
• Building and managing automated customer journeys to improve engagement, retention, and lifetime value.
• Developing data-driven customer segmentation strategies based on behavioural, transactional, and engagement data.
• Conducting A/B testing and performance analysis to continuously improve campaign effectiveness.
• Monitoring key CRM and retention metrics and providing actionable insights to stakeholders.
• Collaborating closely with product, marketing, and operations teams to enhance the overall customer experience.
• Managing customer communications and ensuring messaging remains relevant, personalised, and timely.
• Owning customer support quality standards, response processes, and service-level expectations.
• Identifying common customer pain points and working cross-functionally to improve customer satisfaction and reduce churn.
• Leveraging customer feedback and behavioural insights to influence product improvements and retention strategies.

Customer Success Manager jobs in New Jersey

See all jobs on JobTailor