Manager, Customer Success – Manufacturing Readiness

Osmo

Manager of Customer Success at Osmo coordinating customer programs from onboarding to manufacturing. Driving operational efficiency through cross-functional team collaboration and proactive customer management.

Posted 6/29/2026full-timeElizabeth • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $113,000 - $133,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary operational contact for assigned customers.
Build strong customer relationships through proactive communication.
Provide project updates and manage customer expectations.
Coordinate issue resolution and ongoing customer support.
Escalate risks and challenges as appropriate.
Coordinate manufacturing readiness activities supporting customer programs.
Align production priorities with customer commitments and deployment schedules.
Track material availability, fragrance readiness, packaging readiness, and production milestones.
Identify and resolve potential manufacturing constraints.
Support oil shipment planning and readiness activities.
Manage customer orders from operational handoff through fulfillment.
Maintain project timelines and execution plans.
Coordinate internal resources required to support customer programs.
Manage schedule changes, order modifications, and customer requests.
Ensure accurate operational documentation and status reporting.
Coordinate execution across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
Establish priorities and align teams around customer commitments and production schedules.
Hold teams accountable to agreed timelines, deliverables, and service-level commitments.
Identify and resolve issues that threaten project milestones or customer expectations.
Lead execution reviews and escalation discussions to keep projects on track.
Identify operational risks before they impact customer commitments.
Develop mitigation plans and coordinate corrective actions.
Support implementation of new tools, reporting, and workflows.
Contribute to process improvements that increase visibility, efficiency, and scalability.

Requirements

What you’ll need

6+ years of experience in customer success, operations, manufacturing coordination, supply chain, project management, or related fields
Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments.
Strong organizational and project management skills.
Excellent communication and stakeholder management capabilities.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities simultaneously.
Experience supporting contract manufacturing environments.
Familiarity with production planning, order fulfillment, or S&OP processes.
Experience with ERP, CRM, and project management systems.
Experience supporting product launches or customer deployment programs.

Benefits

Comp & perks

health, dental, and vision coverage
401(k) retirement savings plan with company match
flexible paid time off
company holidays
equity or incentive compensation for eligible roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementManufacturing CoordinationOrder FulfillmentProduction PlanningS&OP ProcessesProblem-SolvingAttention to DetailProcess Improvement

Soft Skills

Strong Organizational SkillsExcellent CommunicationAbility to Manage Multiple Priorities