Osmo

People Operations

• Partner with managers and leaders on employee relations and performance concerns
• Support Osmo’s performance and growth processes
• Partner with the CHRO, Finance, and recruiting for headcount planning
• Help maintain consistency across job architecture and support talent decisions
• Ensure core People processes run reliably
• Help Osmo scale its culture with clarity and high standards

Lead, People Partner

Program Manager

• Own day-to-day program management for strategic enterprise accounts, including timelines, agendas, action items, decision logs, and stakeholder follow-ups.
• Serve as a primary customer-facing operator, translating enterprise partner goals into internal workstreams, milestones, and success criteria.
• Coordinate across commercial, fragrance development, machine learning, sensory, and executive teams.
• Maintain clear project documentation, canonical plans, and partner-facing updates.
• Support pilot planning, demo readiness, scope expansion, and commercialization discussions.

Enterprise Program Manager

Digital Marketing

• Own and optimize lifecycle marketing across email and CRM (HubSpot), with a focus on conversion and pipeline impact
• Build and scale lead nurturing flows that move prospects efficiently from inbound → qualified lead → sales
• Develop segmentation, scoring, and automation strategies grounded in data and performance insights
• Oversee paid acquisition across channels (search, paid social, retargeting)
• Lead all SEO efforts to establish Osmo as a top-ranked result on Google organic search and within AI platforms
• Manage external media agency, holding them accountable to clear KPIs, performance targets, and continuous optimization
• Run structured testing across creative, targeting, and channels to improve CAC and conversion rates
• Own website performance and optimization (Webflow required)
• Build and iterate on landing pages with a strong focus on conversion rate optimization (CRO)
• Continuously analyze user behavior and performance data to improve funnel efficiency
• Oversee Osmo's social presence across platforms
• Develop a consumer-centric, DTC-inspired content and social strategy tailored to a B2B audience (indie brands, founders, creators)
• Support content creation and distribution across owned channels, including Substack
• Own full-funnel reporting — from traffic → leads → qualified pipeline → closed-won revenue
• Identify opportunities to improve CAC, conversion rates, and pipeline velocity
• Build dashboards and reporting frameworks that clearly tie marketing efforts to business outcomes

Digital Marketing Manager

IT Support

• Serve as a frontline point of contact for employee IT issues across hardware, software, access, and collaboration tools
• Triage, prioritize, and resolve tickets in a timely manner, escalating more complex issues to the Head of IT or external partners when appropriate
• Deliver a high-quality employee support experience with clear communication, follow-through, and strong service orientation
• Help maintain ticket queues, response times, and resolution quality in line with team SLAs
• Prepare, configure, deploy, recover, and refresh laptops and other employee devices
• Support endpoint setup using MDM and standard device configuration processes
• Track asset assignments, inventory status, repairs, replacements, and returns
• Maintain accurate records of hardware inventory, ownership, and lifecycle status
• Execute onboarding and offboarding workflows for employees, including device provisioning, account setup, access changes, and equipment return coordination
• Partner with People, Finance, and hiring managers to ensure employees are ready on day one and exits are handled securely and cleanly
• Build documented checklists and help improve them over time
• Support day-to-day administration of identity and collaboration platforms such as Google Workspace, Slack, Zoom, Atlassian, and related SaaS tools
• Provide support for conference room technology, printers, shared devices, Wi-Fi troubleshooting, and general office IT readiness
• Keep support documentation, onboarding/offboarding checklists, and knowledge base articles up to date.

Lead, People Partner

Enterprise Program Manager

Digital Marketing Manager

IT Support Specialist