Enterprise Customer Success Manager, Exteriors

ServiceTitan

Customer Success Manager managing enterprise accounts for ServiceTitan. Ensuring customer satisfaction and maximizing product value across a portfolio of trades companies.

Posted 7/14/2026full-timeRemote • California, Connecticut, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $92,600 - $139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and project management, with a strong focus on customer engagement and relationship building. Capable of analyzing data to derive actionable insights and improve customer experiences while mentoring team members.

Highest-signal resume keywords

Account ManagementProject ManagementData AnalysisCustomer Relationship ManagementMentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementKPI ReportingCustomer SegmentationProblem Solving

Soft Skills

Strong CommunicationAttention to DetailAdaptabilityTeam PlayerSelf-Starter

Industry Keywords

Enterprise AccountsCustomer EngagementHigh-Touch Customer ServiceUp-SellingCross-Selling

About the role

Key responsibilities & impact

Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Requirements

What you’ll need

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.
< 15% travel nationwide.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk.
Pet insurance, legal advisory services, financial planning tools, and more.