ServiceTitan

Financial Planning and Analysis

• Own and elevate the revenue forecast: Lead our monthly and quarterly revenue forecasting processes, including variance analysis, scenario planning, and executive-level reporting.
• Strategic business partner: Work closely with C-level and senior executives across Finance, Sales, Product, and GTM to influence strategic decisions.
• Drive transformation: Design and implement scalable improvements to forecasting, reporting tools, and analytics frameworks to support long-term growth.
• Develop and mentor talent: Provide guidance and leadership to junior team members, building a culture of excellence, ownership, and continuous improvement.
• Executive storytelling: Translate complex and incomplete data into clear, actionable insights and recommendations tailored for leadership.
• Cross-functional leadership: Proactively align revenue strategies across functions and ensure execution against business priorities.

Senior Manager, Revenue FP&A

Customer Success Manager

• Actively manage and develop a dedicated portfolio of ~40 Enterprise customer accounts—complex, high-touch trade services companies with sophisticated needs and diverse usage patterns.
• Cultivate and maintain senior-level, trusted-advisor relationships (up to the C-Suite) with your customer base, ensuring a consistent, premium, and high-caliber experience.
• Become an expert in your clients' businesses. Use strategic consultation to map their goals to our software's capabilities, regularly coaching them on best practices, and driving deep feature adoption.
• Analyze user engagement data, service trends, and client performance metrics to uncover actionable insights. Translate this data into Executive Business Reviews (EBRs) that demonstrate clear ROI and strategic paths forward.
• Proactively identify roadblocks and areas for operational improvement, solving complex customer challenges with strategic solutions that continually increase the product's long-term value.
• Strategically mitigate churn risk by continuously monitoring customer health scores, usage trends, and satisfaction levels. Develop and execute comprehensive win-back or mitigation strategies for at-risk accounts.
• Systematically organize and segment your accounts to identify and pursue qualified opportunities for up-selling and cross-selling new products and services within the customer base.
• Serve as a subject matter expert and trusted resource for new hires and non-Enterprise Success Team members, sharing knowledge to elevate the entire department.

Senior Customer Success Manager, Enterprise

Marketing

• Identify and connect with inbound prospective customers
• Build a strong sales pipeline and converting marketing-generated opportunities
• Successfully book product demonstrations
• Clearly articulate the product's value to prospects
• Achieve and exceed daily KPIs and monthly quota

Marketing Development Representative

Strategy

• Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement
• Coach and develop future sales professionals through call coaching, skill development, and shadowing
• Serve as a mentor and be a steward of the ServiceTitan organization
• Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices
• Monitor lead processes, metrics, and catalyze pipeline creation
• Help evaluate new technologies and programs to drive superior performance
• Motivate, incentivize, and recognize team members to encourage top performance
• Actively participate in the recruiting, interviewing, and onboarding of new Team Members
• Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration
• Report to Sr. Management on operational and financial KPIs

Manager, Strategic Development

Affiliate Manager

• Partner strategically with Sales Development leadership and hiring managers to understand workforce plans, headcount needs, and talent acquisition goals.
• Lead full-cycle recruiting for Sales Development roles - including SDRs, BDRs, and SDR leaders - from sourcing and screening through offer and close, while maintaining an exceptional candidate experience.
• Develop and execute proactive sourcing strategies to build robust pipelines of active and passive candidates through direct outreach, LinkedIn, referrals, social networks, networking events, and more.
• Ensure diversity and inclusion strategies are incorporated at every step of the hiring process, from job description crafting to panel composition and offer decisions.
• Serve as a trusted advisor to hiring leaders, providing market insights, data-driven recommendations, and guidance on interviewing best practices.
• Present recruitment metrics, pipeline updates, and hiring strategies to senior stakeholders and PeopleOps leadership.
• Champion continuous improvement — challenge assumptions, influence hiring decisions, and drive operational excellence across recruiting processes.
• Be accountable to yourself, your team, your hiring leaders, and your candidates.

Senior Talent Business Partner

Engineering Manager

• Manage and grow a team of 5+ data engineers
• Drive architectural decisions across the platform and ensure systems are built for high availability, scalability, and security
• Guide the team through complex technical challenges
• Lead efforts to improve query performance and platform efficiency
• Collaborate with product managers and architects to define and deliver the data platform roadmap
• Own the operational posture of the platform — monitoring, alerting, incident response, and on-call rotation management
• Define engineering best practices and champion shift-left data governance

Engineering Manager, Data Platform

People Operations

• Own Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment.
• Build and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release).
• Support the data pipeline from Workday through Snowflake to Visier — communicating required transformations, data additions, troubleshooting Visier data load issues, etc.
• Own systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objects.
• Manage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenance.
• Collaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvements.
• Contribute to PIA’s ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier Vee.
• Leverage other AI tools (including Claude) to accelerate content development, documentation, code generation, and process automation.
• Contribute to analytics and insight generation as a secondary responsibility, growing into deeper analytical work over time.

Senior Analyst, People Analytics

Solutions Engineer

• Provide escalated technical support and troubleshooting of client issues to pinpoint cause, establish reproducible conditions, and clearly and succinctly document scenarios
• Closely communicate and work with the development team as well as other area of Client Services on escalated client issues
• Provide timely feedback cross-departmentally on reporting product design and functionality issues
• Strong problem-solving and analytical skills
• Ensure critical escalated issues are quickly and accurately prioritized and resolved to meet SLA requirements
• Work independently to test client-identified software bug fixes and enhancements prior to notifying clients of release
• Design report layout(s), define parameters that allow users to build their own custom report
• Design and create monthly reporting needs for both client and internal AspireCare reporting
• Create accounts for new clients and work with clients to ensure that initial data load into the system conforms to necessary accuracy standards
• Provide mentoring, training, expertise, and knowledge transfer to AspireCare Specialists in the advanced operation of AspireCare and system concepts
• Follow established procedures for ticket management which includes prioritizing, resolving, and documenting client issues
• Maintain clear, concise communication with clients and within the organization
• Foster a spirit of teamwork and unity among team members that enables each employee, the AspireCare team, and the organization to succeed
• Receive and place calls to Merchant, Partners and internal resources as an escalation for Care Services
• Contribute to testing, development of training materials, Methods of Procedures (MOPs), and Standard Operating Procedures (SOPs)
• Assist with projects as needed
• Limited to no travel is expected

Technical Solutions Specialist

Sales Operations Manager

• Own the Optimization of the Sales Journey & Titan Productivity: Design and execute a world-class Sales experience that expedites high performance in Titans ranging from entry-level to Senior AEs.
• Innovate sales productivity tools (coaching, daily workflows, etc) through AI transformation & adoption.
• Measure performance and drive improvement; with our existing tools CRMs, LMS platforms, eLearning software, etc. & beyond.
• Driving High-Velocity Performance: Identify performance gaps using data (Close Rate, Cycle Time, ARPU, NPS, product utilization, churn etc.) and deploy targeted interventions—whether 1:1 coaching or systemic program overhauls.
• Sales Playbook Architecture: Build, maintain, and evangelize playbooks that codify the "Sales Titan" way, ensuring value-based selling is consistent across the org.
• The "Voice of the Seller": Act as the bridge between Product, Marketing, Implementation, and Sales. Ensure GTM strategies & collateral (one-pagers, case studies, competitive intelligence) and product launches are translated into "seller-speak" that resonates with the Trades and our Sellers, including internal comms and change management strategies.
• Activate changes in product, process, systems and tools across the function.
• The Architect: Orchestrate creation and execution of programs by leveraging resources across the organization, with strong cross-functional partnerships with Leadership, Operations, Product-Marketing, and more. Ability to manage multiple projects concurrently at various stages.
• Full-Cycle Career Enablement: Develop "Always-on" learning paths that support the promotion cycle through the department ladder and lattice to other teams.

Sales Enablement Manager

Security Engineer

• Integrate robust security controls directly into CI/CD platforms such as GitHub, GitLab, Jenkins, or Azure DevOps.
• Evaluate and implement pipeline-based security Infrastructure as Code (IaC) scanning.
• Build and optimize developer feedback loops and automated remediation workflows.
• Build and maintain IAM security controls across cloud platforms, assessing policies to enforce the principle of least privilege.
• Develop and implement secure infrastructure baselines, vulnerability management processes, and hardening standards across AWS, Azure, or GCP environments.
• Guide engineering teams on secure architecture design for cloud apps, microservices, serverless services, and PaaS workloads.
• Secure in-house and public AI/ML systems against cyber threats, adversarial attacks, and unauthorized access.

Senior Cloud Security Engineer

Product Marketing

• Own and operate the end-to-end GTM systems stack, with primary responsibility for Salesforce Sales Cloud, Salesforce CPQ, Marketing automation platforms (e.g., Marketo, HubSpot), and Revenue intelligence tools (e.g., Gong, Salesloft).
• Develop, champion, and execute a GTM systems roadmap in partnership with Sales, Marketing, and RevOps — balancing near-term delivery with long-term scalability and system health.
• Own the GTM technology portfolio end-to-end: vendor evaluation, prioritization, business case development, and executive alignment on highest-value investments.
• Cultivate and manage relationships with key external technology partners (e.g., Salesforce), advocating for ServiceTitan's roadmap priorities and influencing partner product direction.
• Lead and participate in the configuration and customization of GTM platforms — including objects, workflows, automations, reports, and dashboards — setting the standard for quality and scalability.
• Oversee the implementation and maintenance of integrations across GTM, finance, and data platforms, ensuring reliable, performant, and well-documented data flows.
• Troubleshoot escalated issues, drive root cause analysis, and continuously improve system usability, reliability, and performance.
• Lead cross-functional delivery across GTM programs including platform modernization, NPI, M&A integrations, and enterprise system upgrades.
• Own the process and systems architecture for the GTM value chain — from lead generation and pipeline management through quoting, contracting, and handoff to Finance.
• Partner with Sales, Marketing, and RevOps to design efficient, scalable GTM processes and identify opportunities to eliminate manual work through intelligent automation.
• Champion the adoption of AI and automation across GTM systems as a core strategic priority — building AI-forward systems and ways of working from the ground up where possible.

Director, GTM Systems

Analyst

• 60% of your time will be spent working with customers, 40% doing technical work
• Work directly with customers to ensure their data migration is a success
• Manage a wide variety of tasks with shifting priorities and tight deadlines
• Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery
• Find and employ methods for transferring sources of data we have not previously encountered
• Evaluate and understand database structures and interpret them into ServiceTitan data model
• Write queries to correct, reformat or move data

Data Quality Analyst

AI Engineer

• Set the engineering vision and direct the architecture of ServiceTitan's core AI infrastructure and Multi-Agent Systems encompassing model hosting/training, agent hosting, reinforcement learning, intelligence store and rigorous evaluation that bridges agent specifications to business outcomes.
• Partner with Product leaders to co-create vision, set strategic direction, and define the technical roadmap for foundational AI capabilities, ensuring the infrastructure seamlessly scales to support all platform-level agents and future product innovations.
• Define enterprise-wide standards, budgets, and governance for LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences at scale.
• Oversee highly available data processing architectures, Enterprise-wide Knowledge Graphs, and the foundational Intelligence Store, and feedback loops essential for successful RAG and agentic pipelines.
• Architect and drive the adoption of scalable LLMOps and AgentOps frameworks.
• Direct the architectural integration of advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities and drive operational excellence across the organization.
• Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents that drive revenue and growth.
• Implement governance for ethical, explainable, and compliant AI usage, including data handling and bias considerations.
• Hire, mentor, and retain a high-performing AI Engineering organization, including developing and coaching engineering managers.

Director, AI Engineering

Data Scientist

• Manage a team of 19, including multiple people managers
• Work with C-Suite/VP level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
• Review key deliverables to ensure quality and perform ad-hoc analyses when particularly complex and important
• Creatively answer questions nobody is asking but that help us improve how we run our business
• Create KPIs that measure the health of our product and its impact on our customers
• Assist the sales and marketing teams in creating product impact claims for major deals
• Mentor and grow your teammates to deliver strong deliverables across the business
• Set a technical strategy for your team that uses the latest technologies while balancing immediate execution with long term vision
• Work with our data engineering team to help create data marts that allow for self service and accelerate our speed to value over time

Director, Product Analytics

Administration

• Manage all aspects of ServiceTitan’s global equity programs, including (i) the grant, exercise, vesting, release, transfer, modification, and termination of all stock options, RSUs and PSUs via E*TRADE’s EquityEdge Online (EEO), and (ii) delivery of grant communications, tracking employee grant acceptance and taxpayer status certifications, and following up with Titans as needed.
• Manage ESPP enrollment and purchases via EEO.
• Create training materials for, and respond to questions and issues from, Titans around the world regarding our equity programs.
• Develop and maintain (i) written policies and procedures to address common situations and questions as ServiceTitan continues to grow, (ii) an internal equity site that houses resources and FAQs related to ServiceTitan’s equity programs, and (iii) an AI-powered chatbot that can respond to common equity questions.
• Partner with Payroll, Legal, and external advisors to set, periodically update, and execute tax withholdings for all equity transactions globally (including mobile Titans who may be subject to withholding in multiple jurisdictions).
• Reconcile the Company’s equity award activity against the EEO platform on a monthly, quarterly, and annual basis.
• Partner with the Legal, People, Finance, Accounting and Payroll teams, PwC (ServiceTitan’s external auditors) and Computershare (ServiceTitan’s transfer agent) to provide equity reporting, including with respect to equity-related disclosures in our S-8, 10-Q, 10-K and Proxy Statement filings with the SEC.
• Collaborate with internal and external advisors to (i) establish new equity programs, and related policies and procedures, as ServiceTitan expands internationally, and (ii) track, monitor and comply with international equity reporting deadlines.
• Lead efforts to streamline recurring equity work and enable more efficient, accurate and timely processing of equity plan data, including automating processes with AI functionality.
• Partner with Legal to (i) track beneficial ownership and oversee proper filing of required Form 4 documents for Section 16 officers, (ii) maintain opening and closing of the insider trading windows and Section 16 officer trade restrictions in E*TRADE, (iii) track executive 10b5-1 plan transactions and provide Investor Relations and other teams with visibility into potential transactions, and (iv) help execute executive estate planning and similar transactions and transfers.
• Manage preparation of year-end E*TRADE requirements and employee tax statements.
• Support equity-related components of M&A activity, including conversion of target equity awards, tracking of M&A-related equity grants and performance milestones, and post-transaction integration.
• Ensure SOX compliance for all covered aspects of the stock administration function, including user access reviews, grant approvals and releases, and equity reconciliations.