ServiceTitan

Account Executive

• Foster & build relationships with customers post-sale to identify upsell opportunities
• Outbound prospecting, outreach to educate customers on new products/features
• Leading discovery calls, conducting product demonstrations, negotiating contracts
• Driving high adoption/utilization
• Develop understanding of customers business needs, growth opportunities and pain points
• Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features
• Assess and accurately forecast sales activity and revenue goals
• Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
• Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest

Account Executive – Pro Accounts

Customer Success Manager

• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team
• Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs
• Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform
• Act as the primary point of contact for customer inquiries and issues
• Proactively reach out to customers through phone calls and written communication to understand their goals
• Utilize data to track customer success metrics
• Monitor account health and flag risk behaviors to engage with customers proactively
• Approach all customer interactions with a positive, can-do attitude
• Provide training and guidance to customers, ensuring they utilize our software effectively
• Seek ways to improve customer satisfaction and raise customer advocacy.
• Monitor customer usage and engage in renewal discussions.

Engineering Manager

• Establish clear, outcome-driven professional development plans with milestones for engineers and managers.
• Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.
• Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.
• Attract, hire, and retain top engineering talent in close partnership with Recruiting.
• Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.
• Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.
• Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.
• Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence.
• Own delivery outcomes for your teams across discovery, design, implementation, and production.
• Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.
• Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.

Senior Manager, Software Engineering

Director

• Build the team by hiring, developing, and retaining a high-performing team of Success Engineers
• Define career paths and technical competency frameworks
• Coach on technical advisory and translating product capability into business outcomes
• Operationalize across adoption, utilization, health monitoring, technical churn intervention, and expansion enablement
• Feature utilization tracking, configuration quality, proactive health monitoring, risk identification
• Partner with Sales & CS to identify expansion opportunities
• Deliver tailored demos showcasing advanced platform capabilities
• Develop ROI narratives and technical business cases for expansion initiatives
• Establish best practices for customer discovery, technical workshops, and solution design
• Own the team's Internal Communication muscle
• Build technical churn risk motion
• Serve as the executive technical sponsor for top-tier strategic customers
• Drive cross-functional influence with Product, Engineering, and Support & Services leadership
• Establish the data and tooling foundation for the team
• Scope and orchestrate advisory engagements, M&A integration support, and multi-tenant rollouts
• Travel ~30% of the time for customer onsites and field engagement with strategic accounts

Director, Success Engineer – Strategic

Implementation Specialist

• Serve as the single point of contact during the customer’s phone integration and set-up
• Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
• Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
• Coordinate and follow up with customers to ensure their integration is seamless and successful
• Process, keep track & update the status of the customer’s integration in Salesforce
• Troubleshoot phone integration issues pre and post Live
• Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
• Manage escalations from multiple teams internally and externally

Telecom Implementation Specialist

AI Engineer

• Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models
• Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale
• Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systems
• Educate the organization how to leverage AI/ML to produce better customer outcomes
• Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices
• Research and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product.

Senior Manager, AI Engineering

• Assist in the preparation of the tax provision (ASC 740), including current and deferred tax calculations for a public company
• Assist in the preparation of federal, state, and international income tax returns, estimates, and extensions
• Prepare and review quarterly and annual income tax provisions in accordance with US GAAP
• Support the preparation of tax-related disclosures for SEC filings (10-K, 10-Q), including footnote preparation and management review support
• Prepare and maintain monthly tax account reconciliations
• Assist with components of IRS and state income tax audits, including preparation of responses and supporting documentation
• Monitor and analyze existing and proposed tax legislation; assess and communicate impact to the business
• Research complex tax issues and prepare technical documentation and memoranda
• Support federal and state R&D tax credit calculations and related documentation
• Partner with Accounting, FP&A, Legal, and Operations teams to ensure tax considerations are integrated into business decisions and processes
• Collaborate with the Payroll and HR teams on employment tax matters, equity compensation (RSUs, stock options), and related reporting (W-2, 1099)
• Work with the Treasury team on cash tax forecasting, intercompany transactions, and transfer pricing support
• Coordinate with the IT and Finance Systems teams to support tax data integrity and reporting automation
• Liaise with external auditors during the year-end audit process to support tax-related inquiries and deliverables
• Support the Tax Manager in communicating tax positions and requirements to senior leadership and cross-departmental stakeholders

Senior Tax Analyst

Product Manager

• This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world.
• Define and execute the product roadmap for Residential CRM, from core data model and workflow architecture through AI-powered GTM features.
• Lead customer discovery with residential contractors, CSRs, and office managers - ServiceTitan PMs are in front of customers regularly, and this role is no different.
• Guide pricing and packaging strategy in partnership with product marketing and finance, including how to monetize an AI-enabled product.
• Partner with marketing on positioning, go-to-market, and launch strategy and be the subject matter expert they need to do it well.
• Build the customer enablement and onboarding model, define what successful time-to-value looks like and work with CS to get there.
• Partner with sales and customer success on the commercial motion, the pitch, the buyer, the objections, and what's getting in the way of conversion and retention.

Staff Product Manager, Residential CRM

Product Designer

• Hire, train, mentor, and retain a high-performing team of product designers and design managers to execute our overarching product vision and strategy with a measurable impact on our business.
• Own the end-to-end design of back office workflows spanning AP, AR, purchasing, inventory, project financials, and month-end close — designing them as a unified system, not a collection of features.
• Lead through complexity: back office users — field operators, office managers, controllers— have high stakes and low tolerance for friction.
• Help the team deeply understand who they're designing for.
• Partner with peer teams to evolve our product development process and ensure projects are well-defined, high impact, and successfully executed.
• Build the right standards and lean processes to ensure the correct tradeoff between quality, capabilities, and time while meeting a consistently high bar for design and overall user experience.
• Contribute to product strategy and roadmaps that will help us to achieve our company vision and objectives.
• Be an active mentor for designers and design managers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team.
• Inspire a user-centric culture within the team and across the organization.
• Influence the Product roadmap meaningfully and focus relentlessly on supporting cross-functional teams to solve real problems for our users and ensure to prioritize User-Centered Design projects.
• Responsible for overall team performance and health, resource allocation, project prioritization, team allocation, trade-off discussions and building a culture of design excellence.
• Understand the users deeply across different segments through research, user insights and lead product design to drive measurable outcomes.
• Drive accessibility into products through inclusive design, awareness, and innovation. Report directly to the VP of Experience Design and ambitiously scale a design team to match the needs and strategy of the platform.

Director, Product Design

Solutions Engineer

• Support sales efforts in client-facing meetings and calls by leading custom product demonstrations
• Manage, train, and coach a team of Solutions Engineers, including Enterprise level SEs
• Collaborate with Solutions Engineering leaders to implement new processes
• Measure and hold accountable SE team to performance standards
• Identify and institute processes to reduce onboarding rejection rate and improve sales close rate
• Review demos, provide feedback and enforce demo quality standards for SEs
• Report to Sr. Management on operational and financial KPIs
• Conduct weekly 1:1s with each SE
• Collaborate cross-functionally with Pro Sales and Enterprise teams to quickly address challenges
• Marry technical expertise, product knowledge, and industry knowledge with Sales Acumen to help close business and educate customers
• Understand Product Roadmap and communicate upcoming releases and implications to business owner
• Convey customer requirements to Product Management teams and relay info to Sales Team
• Respond to functional and technical elements of RFIs/RFPs

Manager, Solutions Engineer Pro Product

• Sell Aspire’s product and services to prospective customers within a geographical territory.
• Meet monthly and quarterly sales goals.
• Manage and maintain sales pipeline through forecasting, resource allocation, account strategy, and planning.
• Ensure all prospect interactions and meetings are accurately and consistently recorded in our CRM.
• Develop, present, and sell the company’s value proposition to prospective customers.
• Negotiate pricing and contractual agreements to close the sale.
• Maintain consistent and prompt response time with all clients.
• Prospect and penetrate key accounts, meet and develop business relationships with stakeholders.
• Occasionally, attend an industry-specific tradeshow to generate leads.
• Travel may be needed.
• Maintain an accurate forecast and related prospect information in our CRM.

Manager, Enterprise Account Executives

QA Engineer

• Identity-First Automation: Evaluate and implement AI-powered testing tools (e.g., self-healing tests, automated visual regression, or AI-generated test scripts) to secure complex identity and profile management flows.
• Strategic Auth Testing: Work closely with Engineers and Product Managers to build comprehensive test strategies for AuthN/AuthZ scenarios, utilizing AI to identify edge cases, security vulnerabilities, and session integrity risks.
• CI/CD Integration: Integrate automated tests into the CI/CD pipeline, utilizing AI-driven analytics to monitor test results, predict failures, and accelerate the triage of flaky tests in our Token Server and MFE ecosystem.
• Framework Evolution: Continuously evaluate and improve testing tools and methodologies, specifically looking for opportunities to automate manual integration "handshakes" and identity-onboarding bottlenecks.
• Collaborative Quality: Partner with developers to understand product architecture and establish unit/integration strategies that balance rapid iteration with high security and quality expectations.

Senior Software QA Engineer

• Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
• By regularly reaching out to your accounts, gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Customer Success Manager, Enterprise

Business Analyst

• Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey.
• Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping.
• Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight.
• Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
• Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support.
• Able to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little direction.
• Build strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designed.
• Confidently make decisions using business judgment, data analysis, and input from stakeholders.
• Participate in team events during the Software Development Lifecycle (SDLC). Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, User Acceptance Testing (UAT).
• Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers.
• Lead (UAT) to ensure the solution meets the requirements and functions as intended.
• Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
• Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development.
• Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.

Senior Business Analyst

Full-stack Engineer

• Architect, design, and implement user-facing features end-to-end.
• Work with product managers, designers, and engineers to prototype and implement product features.
• Communicate effectively with other engineers, product managers, customers, and partners.
• 70% development / 30% working on requirements, mentorship, supervision.